# Uptime: published SLAs, full data

> Generated 2026-09-24 from https://uptime.fru.dev. Summaries of published SLAs; the contract you sign governs. Observed uptime is computed from vendors’ own status page incidents, not measured by us. Logos via logo.dev; trademarks belong to their owners.

## AWS (aws.amazon.com)
https://uptime.fru.dev/vendors/aws | SLA index: https://aws.amazon.com/legal/service-level-agreements/ | status: https://health.aws.amazon.com/health/status
- AWS Lambda: SLA 99.95%; observed 99.178% over 365 days (3 d down) | https://aws.amazon.com/lambda/sla/ (Last Updated: May 5, 2022)
  - Standard: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
- Amazon Bedrock: SLA 99.9%; observed 99.178% over 365 days (3 d down) | https://aws.amazon.com/bedrock/sla/ (Last Updated: October 4, 2023)
  - Standard: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
- Amazon DynamoDB: SLA 99.999%; observed 99.178% over 365 days (3 d down) | https://aws.amazon.com/dynamodb/sla/ (Last Updated: May 14, 2025)
  - Standard SLA: 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 100%
  - Global Tables SLA: 99.999%; credits <99.999% = 10%, <99% = 25%, <95% = 100%
- Amazon EC2: SLA 99.99%; observed 99.178% over 365 days (3 d down) | https://aws.amazon.com/compute/sla/ (Last Updated: May 25, 2022)
  - Region-Level: 99.99%; credits <99.99% = 10%, <99% = 30%, <95% = 100%
  - Instance-Level: 99.5%; credits <99.5% = 10%, <99% = 30%, <95% = 100%
- Amazon RDS (Multi-AZ): SLA 99.95%; observed 99.178% over 365 days (3 d down) | https://aws.amazon.com/rds/sla/ (Last Updated: January 22, 2024)
  - Multi-AZ DB Instance / Multi-AZ DB Cluster: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
  - Single-DB Instance: 99.5%; credits <99.5% = 10%, <99% = 25%, <95% = 100%
- Amazon S3 (Standard): SLA 99.9%; observed 99.178% over 365 days (3 d down) | https://aws.amazon.com/s3/sla/ (Last Updated: November 28, 2023)
  - S3 Standard (also Express One Zone, Glacier Flexible Retrieval, Glacier Deep Archive): 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
  - S3 Intelligent-Tiering, Standard-IA, One Zone-IA, Glacier Instant Retrieval: 99%; credits <99% = 10%, <98% = 25%, <95% = 100%
- Support Business Support+: Business-critical system down < 30 mins; Production system down < 1 hour; Production system impaired < 4 hours; System impaired < 12 hours; General guidance < 24 hours
- Support Enterprise Support: Business/mission-critical system down < 15 mins; Production system down < 1 hour; Production system impaired < 4 hours; System impaired < 12 hours; General guidance < 24 hours
- Support Unified Operations: Mission-critical system down < 5 mins from Incident Management Engineer; Production system down < 1 hour; Production system impaired < 4 hours; System impaired < 12 hours; General guidance < 24 hours
- Support Developer (legacy, closed to new subscriptions): no published targets
- Support Business (legacy, closed to new subscriptions): Critical issues 1 hour
- Support Enterprise On-Ramp (legacy, being deprecated): Critical issues 30 minutes

## Anthropic (anthropic.com)
https://uptime.fru.dev/vendors/anthropic | SLA index: https://platform.claude.com/docs/en/api/service-tiers | status: https://status.claude.com/
- Claude API (Standard tier): no public SLA; observed 98.76% over 365 days (4.5 d down) | https://www.anthropic.com/legal/commercial-terms (Effective June 17, 2025)
- Claude API Priority Tier: SLA 99.5%; observed 98.8% over 365 days (4.4 d down) | https://platform.claude.com/docs/en/api/service-tiers
  - Priority Tier (existing commitments only): 99.5%; credits none published
- Claude Enterprise (claude.ai): no public SLA; observed 98.62% over 365 days (5 d down) | https://claude.com/pricing/enterprise

## Atlassian (atlassian.com)
https://uptime.fru.dev/vendors/atlassian | SLA index: https://www.atlassian.com/legal/sla | status: https://status.atlassian.com/
- Bitbucket Cloud (Cloud): SLA 99.9%; observed: not computed | https://www.atlassian.com/legal/sla (Effective starting: April 30, 2026)
  - Premium: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
- Compass (Cloud): SLA 99.9%; observed: not computed | https://www.atlassian.com/legal/sla (Effective starting: April 30, 2026)
  - Premium: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
- Confluence (Cloud): SLA 99.95%; observed: not computed | https://www.atlassian.com/legal/sla (Effective starting: April 30, 2026)
  - Premium: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
  - Enterprise: 99.95%; credits <99.95% = 5%, <99.9% = 10%, <99% = 25%, <95% = 50%
- Jira (Cloud): SLA 99.95%; observed 99.403% over 365 days (2.2 d down) | https://www.atlassian.com/legal/sla (Effective starting: April 30, 2026)
  - Premium: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
  - Enterprise: 99.95%; credits <99.95% = 5%, <99.9% = 10%, <99% = 25%, <95% = 50%
- Jira Product Discovery (Cloud): SLA 99.95%; observed: not computed | https://www.atlassian.com/legal/sla (Effective starting: April 30, 2026)
  - Premium: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
  - Enterprise: 99.95%; credits <99.95% = 5%, <99.9% = 10%, <99% = 25%, <95% = 50%
- Jira Service Management (Cloud): SLA 99.95%; observed: not computed | https://www.atlassian.com/legal/sla (Effective starting: April 30, 2026)
  - Premium: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
  - Enterprise: 99.95%; credits <99.95% = 5%, <99.9% = 10%, <99% = 25%, <95% = 50%
- Loom (Cloud): SLA 99.95%; observed: not computed | https://www.atlassian.com/legal/sla (Effective starting: April 30, 2026)
  - Premium: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
  - Enterprise: 99.95%; credits <99.95% = 5%, <99.9% = 10%, <99% = 25%, <95% = 50%
- Support Standard: L1 Application Down 2 business hours; L2 Serious Degradation 6 business hours; L3 Moderate Impact 1 business day; L4 Low Impact / Inquiry 2 business days
- Support Premium: L1 Application Down 1 hour; L2 Serious Degradation 2 business hours; L3 Moderate Impact 1 business day; L4 Low Impact / Inquiry 2 business days
- Support Enterprise: L1 Application Down 30 minutes; L2 Serious Degradation 2 hours; L3 Moderate Impact 8 hours; L4 Low Impact / Inquiry 24 hours
- Support Free: no published targets

## Cloudflare (cloudflare.com)
https://uptime.fru.dev/vendors/cloudflare | SLA index: https://www.cloudflare.com/enterprise-support-sla/ | status: https://www.cloudflarestatus.com/
- Cloudflare Business plan (CDN / application services): SLA 100%; observed 100% over 16 days (0 min down) | https://www.cloudflare.com/business-sla/
  - Business plan: 100%; credits none published
- Cloudflare Enterprise (CDN / application services): SLA 100%; observed 100% over 16 days (0 min down) | https://www.cloudflare.com/enterprise-support-sla/ (Policy date: April 1, 2026)
  - Enterprise, Premium success offering: 100%; credits none published
  - Enterprise, Standard success offering: 100%; credits none published
- Cloudflare Queues: SLA 99.9%; observed 100% over 16 days (0 min down) | https://www.cloudflare.com/queues-service-level-agreement/ (Effective Date: April 1, 2026)
  - Enterprise: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
- Cloudflare R2: SLA 99.9%; observed 100% over 16 days (0 min down) | https://www.cloudflare.com/r2-service-level-agreement/ (Effective Date: July 8, 2025)
  - Enterprise: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
- Cloudflare Workers: SLA 99.99%; observed 100% over 16 days (0 min down) | https://www.cloudflare.com/workers-service-level-agreement/ (Effective Date: April 1, 2026)
  - Enterprise: 99.99%; credits <99.99% = 10%, <99.9% = 25%, <95% = 50%
- Support Enterprise Premium success: P1 Urgent < 1 hour; P2 High < 2 hours; P3 Normal < 24 hours; P4 Low < 24 hours
- Support Enterprise Standard success: P1 Urgent < 2 hours; P2 High < 4 hours; P3 Normal < 48 hours; P4 Low < 48 hours
- Support Enterprise with Technical Account Management (TAM) Service: P1 within 30 minutes
- Support Business / Pro (self-serve): no published targets
- Support Free / Pay-as-you-go: no published targets

## Cohere (cohere.com)
https://uptime.fru.dev/vendors/cohere | SLA index: https://cohere.com/saas-agreement | status: https://status.cohere.com/
- Cohere API (SaaS: Command, Embed, Rerank): no public SLA; observed 100% over 365 days (0 min down) | https://cohere.com/saas-agreement (Last updated: April 8, 2025)
- Cohere private deployments / Model Vault / North: no public SLA; observed: not computed | https://cohere.com/pricing
- Support Standard (SaaS Agreement): no published targets

## Confluent (confluent.io)
https://uptime.fru.dev/vendors/confluent | SLA index: https://www.confluent.io/legal/ | status: https://status.confluent.cloud/
- Confluent Cloud (Kafka clusters): SLA 99.99%; observed 99.628% over 365 days (33 h down) | https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf (July 25, 2025 (Confluent Cloud Unified SLA))
  - Basic cluster: 99.5%; credits <99.5% = 10%, <99% = 25%, <95% = 100%
  - Standard (1 eCKU) or Enterprise (1 eCKU) cluster: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
  - Dedicated single-zone cluster: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
  - Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone): 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 100%
- Confluent Cloud Fully Managed Connectors: SLA 99.99%; observed 99.628% over 365 days (33 h down) | https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf (July 25, 2025 (Confluent Cloud Unified SLA))
  - Connector to a multi-zone Dedicated, Enterprise or Standard cluster: 99.99%; credits <99.99% = 10%, <99% = 25%
  - Connector to a single-zone Dedicated or Standard cluster: 99.95%; credits <99.95% = 10%, <99% = 25%
  - Connector to a Basic cluster: 99.5%; credits <99.5% = 10%, <99% = 25%
- Confluent Cloud Schema Registry (Stream Governance): SLA 99.99%; observed 99.628% over 365 days (33 h down) | https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf (July 25, 2025 (Confluent Cloud Unified SLA))
  - Stream Governance Essentials (incl. Jio region): 99.5%; credits <99.5% = 5%, <99% = 10%
  - Stream Governance Advanced: 99.99%; credits <99.99% = 5%, <99.5% = 10%, <99% = 25%
  - Stream Governance Advanced for Jio region: 99.95%; credits <99.95% = 5%, <99.5% = 10%, <99% = 25%
- Confluent Cloud for Apache Flink: SLA 99.99%; observed 99.628% over 365 days (33 h down) | https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf (July 25, 2025 (Confluent Cloud Unified SLA))
  - Flink (per region): 99.99%; credits <99.99% = 5%, <99.9% = 10%, <99% = 25%
- Confluent Cloud ksqlDB: SLA 99.9%; observed 99.628% over 365 days (33 h down) | https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf (July 25, 2025 (Confluent Cloud Unified SLA))
  - Multi-zone ksqlDB with 8+ CSUs: 99.9%; credits <99.9% = 5%, <99.5% = 10%, <99% = 25%
- WarpStream BYOC: SLA 99.999%; observed 99.628% over 365 days (33 h down) | https://assets.confluent.io/m/7cc915b8d26e73a7/original/Confluent-Cloud-Unified-SLA-July-2025-Legal.pdf (July 25, 2025 (Confluent Cloud Unified SLA))
  - Fundamentals cluster: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
  - Pro cluster: 99.95%; credits <99.95% = 10%, <99.9% = 15%, <99% = 25%, <95% = 100%
  - Enterprise cluster (single region): 99.99%; credits <99.99% = 10%, <99.95% = 10%, <99.9% = 15%, <99% = 25%, <95% = 100%
  - Enterprise cluster (multi region): 99.999%; credits <99.999% = 10%, <99.99% = 10%, <99.95% = 10%, <99.9% = 15%, <99% = 25%, <95% = 100%
- Support Free: no published targets
- Support Developer: P1 Critical Business Impact Within 8 Business Hours; P2 Moderate Business Impact Within 8 Business Hours; P3 Minimal Business Impact Within 8 Business Hours; P4 General Guidance Within 2 Business Days
- Support Business: P1 Critical Business Impact Within 60 minutes; P2 Moderate Business Impact Within 4 hours; P3 Minimal Business Impact Within 8 Business Hours; P4 General Guidance Within 2 Business Days
- Support Premier: P1 Critical Business Impact Within 30 minutes; P2 Moderate Business Impact Within 2 hours; P3 Minimal Business Impact Within 8 Business Hours; P4 General Guidance Within 2 Business Days

## Databricks (databricks.com)
https://uptime.fru.dev/vendors/databricks | SLA index: https://www.databricks.com/legal/sla | status: https://status.databricks.com/
- Databricks Data + AI Platform: no public SLA; observed: not computed | https://www.databricks.com/legal/sla
- Lakebase Postgres: SLA 99.99%; observed: not computed | https://www.databricks.com/legal/sla/lakebase-sla
  - High Availability endpoint: 99.99%; credits <99.99% = 5%, <99.9% = 10%, <99% = 25%, <95% = 50%
  - Single Compute endpoint: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
- Support Business: Standard Severity 1 Within 1 business day; Standard Severity 2 Within 1 business day; Standard Severity 3 Within 1 business day; Standard Severity 4 Within 1 business day
- Support Production: Standard Severity 1 Within 1 hour; Standard Severity 2 Within 4 hours; Standard Severity 3 Within 1 business day; Standard Severity 4 Within 1 business day
- Support Mission Critical: Mission Critical Severity Within 15 minutes; Standard Severity 1 Within 1 hour; Standard Severity 2 Within 2 hours; Standard Severity 3 Within 4 hours; Standard Severity 4 Within 1 business day
- Support Enhanced (legacy, existing commit customers): Standard Severity 1 Within 4 hours; Standard Severity 2 Within 1 business day; Standard Severity 3 Within 1 business day; Standard Severity 4 Within 1 business day

## Datadog (datadoghq.com)
https://uptime.fru.dev/vendors/datadog | SLA index: https://www.datadoghq.com/legal/ | status: https://status.datadoghq.com/
- Datadog Core Services: SLA 99.8%; observed 99.895% over 365 days (9.2 h down) | https://www.datadoghq.com/legal/msa/ (Master Subscription Agreement, Last updated July 27, 2023)
  - Core Services on an Order (committed spend): 99.8%; credits none published
- Support Standard: Business Critical Incident Every response within 2 hours (24x7); Degraded Service Incident Initial response within 12 Business Hours; General Issue Initial response within 48 Business Hours
- Support Premier: Business Critical Incident Every response within 30 minutes (24x7); Degraded Service Incident Every response within 4 Business Hours; General Issue Initial response within 12 Business Hours, subsequent within 24 Business Hours

## DigitalOcean (digitalocean.com)
https://uptime.fru.dev/vendors/digitalocean | SLA index: https://www.digitalocean.com/sla | status: https://status.digitalocean.com/
- App Platform: SLA 99.95%; observed 100% over 365 days (0 min down) | https://www.digitalocean.com/sla/app-platform (Last Updated on June 3, 2025)
  - All apps: 99.95%; credits <99.95% = 10%, <99% = 30%, <95% = 100%
- Container Registry: SLA 99.95%; observed 100% over 365 days (0 min down) | https://www.digitalocean.com/sla/container-registry (Last Updated on December 30, 2025)
  - All: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
- DigitalOcean Kubernetes (DOKS) HA control plane: SLA 99.95%; observed 100% over 365 days (0 min down) | https://www.digitalocean.com/sla/doks (Last Updated on June 3, 2025)
  - HA control plane: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
- Droplets (CPU): SLA 99.99%; observed 100% over 365 days (0 min down) | https://www.digitalocean.com/sla/cpu-droplets (Last Updated on June 3, 2025)
  - All Droplets (instance-level): 99.99%; credits <99.99% = 100%
- Managed Databases: SLA 99.95%; observed 100% over 365 days (0 min down) | https://www.digitalocean.com/sla/databases (Last Updated on June 3, 2025)
  - Cluster with Standby Nodes: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
  - Cluster without Standby Nodes: 99.5%; credits <99.5% = 10%, <99% = 25%, <95% = 100%
- Regional Load Balancers: SLA 99.9%; observed 100% over 365 days (0 min down) | https://www.digitalocean.com/sla/regional-load-balancers (Last Updated on December 3, 2025)
  - All: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
- Spaces Object Storage: SLA 99.9%; observed 100% over 365 days (0 min down) | https://www.digitalocean.com/sla/spaces (Last Updated on December 2, 2025)
  - All accounts: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
- Volumes Block Storage: SLA 99.99%; observed 100% over 365 days (0 min down) | https://www.digitalocean.com/sla/volumes (Last Updated on June 3, 2025)
  - All volumes: 99.99%; credits <99.99% = 100%
- Support Starter: All < 24 hours
- Support Developer: All < 8 hours
- Support Standard: All < 2 hours
- Support Premium: All < 30 minutes

## Elastic (elastic.co)
https://uptime.fru.dev/vendors/elastic | SLA index: https://www.elastic.co/agreements/reseller/customer_terms/ | status: https://status.elastic.co/
- Elastic Cloud Hosted (formerly Elasticsearch Service): SLA 99.95%; observed 99.146% over 365 days (3.1 d down) | https://www.elastic.co/pdf/elastic-service-level-agreement-ech-global-v09122025-1.pdf (Version Date: September 12, 2025)
  - Platinum or Enterprise, High Availability deployment: 99.95%; credits <99.95% = 10%, <99% = 30%, <95% = 100%
- Elastic Cloud Serverless: SLA 99.95%; observed 99.146% over 365 days (3.1 d down) | https://www.elastic.co/pdf/elastic-service-level-agreement-ecs-global-v09122025-1.pdf (Version Date: September 12, 2025)
  - Platinum or Enterprise: 99.95%; credits <99.95% = 10%, <99% = 30%, <95% = 100%
- Support Standard (Cloud Limited Support): All No guaranteed response time; strives to engage within three business days (Mon-Fri only)
- Support Gold (Base support level): Severity Level 1 4 Business Hours; Severity Level 2 1 Business Day; Severity Level 3 2 Business Days
- Support Platinum (Enhanced support level): Severity Level 1 1 hour; Severity Level 2 4 Business Hours; Severity Level 3 1 Business Day
- Support Enterprise / Private (Premium support level): Severity Level 1 30 Minutes; Severity Level 2 4 Business Hours; Severity Level 3 1 Business Day

## Fastly (fastly.com)
https://uptime.fru.dev/vendors/fastly | SLA index: https://docs.fastly.com/products/network-services-service-availability-sla | status: https://www.fastlystatus.com/
- Fastly Network Services (CDN / edge delivery): SLA 100%; observed: not computed | https://docs.fastly.com/products/network-services-service-availability-sla (Last updated 2024-09-04)
  - Gold or Enterprise Support subscribers: 100%; credits <100% = 1%, <99.99% = 5%, <99.9% = 10%, <99% = 25%, <98% = 50%
  - Termed contract (no Gold/Enterprise Support): n/a; credits none published
- Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services): SLA 99.9%; observed: not computed | https://docs.fastly.com/products/security-service-sla (Last updated 2023-04-05)
  - WAF subscribers: 99.9%; credits <99.9% = 5%, <99% = 10%, <98.5% = 15%, <98% = 20%
- Support Enterprise Support: Severity 1 within 15 minutes (24/7/365); Severity 2 within 2 hours; Other by the next business day
- Support Gold Support: Severity 1 within 2 hours; Severity 2 within same day; Other by the next business day
- Support Standard Support: All By the next business day

## GitHub (github.com)
https://uptime.fru.dev/vendors/github | SLA index: https://github.com/customer-terms/github-online-services-sla | status: https://www.githubstatus.com/
- GitHub Actions: SLA 99.9%; observed 99.117% over 365 days (3.2 d down) | https://github.com/customer-terms/github-online-services-sla (Version: June 2026)
  - Enterprise Cloud: 99.9%; credits <99.9% = 5%, <99.5% = 10%, <99% = 25%
- GitHub Enterprise Cloud: SLA 99.9%; observed 99.172% over 365 days (3 d down) | https://github.com/customer-terms/github-online-services-sla (Version: June 2026)
  - Enterprise Cloud: 99.9%; credits <99.9% = 5%, <99.5% = 10%, <99% = 25%
- GitHub Packages: SLA 99.9%; observed 99.905% over 365 days (8.3 h down) | https://github.com/customer-terms/github-online-services-sla (Version: June 2026)
  - Enterprise Cloud: 99.9%; credits <99.9% = 5%, <99.5% = 10%, <99% = 25%
- Support Enterprise support (included with Enterprise Cloud / Server): All < 8 hours (24/5)
- Support Premium: Urgent 30 minutes; High 4 hours; Normal 48 hours; Low 48 hours
- Support Premium Plus / Mission Critical Services for GitHub: Urgent 30 minutes; High 4 hours; Normal 24 hours; Low 48 hours

## Google Cloud (cloud.google.com)
https://uptime.fru.dev/vendors/google-cloud | SLA index: https://cloud.google.com/terms/sla | status: https://status.cloud.google.com/
- BigQuery: SLA 99.99%; observed 99.927% over 208 days (3.7 h down) | https://cloud.google.com/bigquery/sla (Last modified March 29, 2023)
  - BigQuery (except Standard edition): 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 50%
  - BigQuery Standard edition: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
- Cloud SQL: SLA 99.99%; observed 99.927% over 208 days (3.7 h down) | https://cloud.google.com/sql/sla (Last modified October 3, 2025)
  - Enterprise Plus edition with HA (or read pool with 2+ nodes): 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 100%
  - Enterprise edition with HA: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 50%
- Cloud Storage: SLA 99.95%; observed 99.927% over 208 days (3.7 h down) | https://cloud.google.com/storage/sla (Last modified April 1, 2026)
  - Standard, multi-region or dual-region: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 50%
  - Standard, regional (also Nearline/Coldline/Archive multi-region, Rapid zonal): 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
  - Nearline/Coldline/Archive regional; Durable Reduced Availability: 99%; credits <99% = 10%, <98% = 25%, <95% = 50%
- Compute Engine: SLA 99.99%; observed 99.927% over 208 days (3.7 h down) | https://cloud.google.com/compute/sla (Last modified March 4, 2025)
  - Instances in Multiple Zones (Premium Tier): 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 100%
  - Instances in Multiple Zones (Premium Tier, Mexico and Stockholm): 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
  - Instances in Multiple Zones (Standard Tier network): 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
  - Single Instance, Memory Optimized family: 99.95%; credits <99.95% = 10%, <95% = 25%, <90% = 100%
  - Single Instance, all other families: 99.9%; credits <99.9% = 10%, <95% = 25%, <90% = 100%
- Vertex AI (Gemini API on Vertex): SLA 99.9%; observed 100% over 208 days (0 min down) | https://cloud.google.com/vertex-ai/generative-ai/sla (Last modified June 30, 2026)
  - Gemini Online Inference API (generateContent / streamGenerateContent): 99.5%; credits <99.5% = 10%, <99% = 25%, <95% = 50%
  - Provisioned Throughput latency (Gemini 2.5 Pro/Flash/Flash-lite, global endpoint): 99%; credits <99% = 10%, <95% = 25%, <90% = 50%
  - Vertex AI Platform: Training, Deployment, Batch Prediction: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 50%
  - Vertex AI Platform: Custom Model Online Prediction (2+ nodes), Pipelines: 99.5%; credits <99.5% = 10%, <99% = 25%, <95% = 50%
- Support Standard: P2 4 hours; P3 8 hours; P4 8 hours
- Support Enhanced: P1 1 hour; P2 4 hours; P3 8 hours; P4 8 hours
- Support Premium: P1 15 minutes; P2 2 hours; P3 4 hours; P4 8 hours

## Hugging Face (huggingface.co)
https://uptime.fru.dev/vendors/hugging-face | SLA index: https://huggingface.co/terms-of-service | status: https://status.huggingface.co/
- Hugging Face Hub (Team / Enterprise): no public SLA; observed: not computed | https://huggingface.co/terms-of-service (Effective Date: September 15, 2022)
- Hugging Face Inference Endpoints: no public SLA; observed: not computed | https://huggingface.co/docs/inference-endpoints/support/faq
- Support Enterprise (Priority Support) / Enterprise Support (Expert Acceleration): no published targets

## Microsoft Azure (azure.microsoft.com)
https://uptime.fru.dev/vendors/microsoft | SLA index: https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services | status: https://azure.status.microsoft/en-us/status/history/
- Azure Blob Storage (Storage Accounts): SLA 99.99%; observed: not computed | https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services (Service Level Agreement for Microsoft Online Services, September 1, 2026 (English WW edition))
  - Hot / Transaction Optimized, LRS/ZRS/GRS/GZRS (reads and writes), RA-GRS/RA-GZRS writes: 99.9%; credits <99.9% = 10%, <99% = 25%
  - Hot / Transaction Optimized, RA-GRS and RA-GZRS read requests: 99.99%; credits <99.99% = 10%, <99% = 25%
  - Cool / Cold / Archive, write requests (all redundancy types): 99%; credits <99% = 10%, <98% = 25%
- Azure Functions: SLA 99.95%; observed: not computed | https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services (Service Level Agreement for Microsoft Online Services, September 1, 2026 (English WW edition))
  - Consumption plan: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
  - Flex Consumption, Premium or Dedicated App Service plan: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
- Azure OpenAI in Foundry Models: SLA 99.9%; observed: not computed | https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services (Service Level Agreement for Microsoft Online Services, September 1, 2026 (English WW edition))
  - Foundry Models (Sold by Azure), availability: 99.9%; credits <99.9% = 10%, <99% = 25%
  - Provisioned Managed Deployments and Priority Processing, latency: 99%; credits <99% = 10%
- Azure SQL Database: SLA 99.995%; observed: not computed | https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services (Service Level Agreement for Microsoft Online Services, September 1, 2026 (English WW edition))
  - General Purpose / Business Critical / Premium / Hyperscale, Zone Redundant: 99.995%; credits <99.995% = 10%, <99% = 25%, <95% = 100%
  - Hyperscale / Business Critical / Premium / General Purpose, not zone redundant: 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 100%
  - Basic / Standard: 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 100%
- Azure Virtual Machines: SLA 99.99%; observed: not computed | https://www.microsoft.com/licensing/docs/view/Service-Level-Agreements-SLA-for-Online-Services (Service Level Agreement for Microsoft Online Services, September 1, 2026 (English WW edition))
  - Availability Zones: 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 100%
  - Availability Set / Dedicated Host Group: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
  - Single-Instance VM, Premium SSD / Premium SSD v2 / Ultra Disk: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
  - Single-Instance VM, Standard SSD Managed Disk: 99.5%; credits <99.5% = 10%, <95% = 25%, <90% = 100%
  - Single-Instance VM, Standard HDD Managed Disk: 95%; credits <95% = 10%, <92% = 25%, <90% = 100%
- Support Basic: no published targets
- Support Developer: Minimal business impact (Sev C) Within eight business hours
- Support Standard: Critical business impact (Sev A) Within one hour; Moderate business impact (Sev B) Within four hours; Minimal business impact (Sev C) Within eight business hours
- Support Professional Direct: Critical business impact (Sev A) Within one hour; Moderate business impact (Sev B) Within two hours; Minimal business impact (Sev C) Within four business hours
- Support Unified Enterprise: Critical business system down (Sev 1) Within 15 mins for Azure, one hour for all other products; Critical business impact (Sev A) Within one hour; Moderate business impact (Sev B) Within two hours; Minimal business impact (Sev C) Within four business hours

## Mistral AI (mistral.ai)
https://uptime.fru.dev/vendors/mistral-ai | SLA index: https://legal.mistral.ai/terms/commercial-terms-of-service | status: https://status.mistral.ai/
- Mistral AI Studio / La Plateforme API: no public SLA; observed: not computed | https://legal.mistral.ai/terms/commercial-terms-of-service (Effective: August 5, 2026)
- Mistral Enterprise: no public SLA; observed: not computed | https://mistral.ai/pricing

## MongoDB (mongodb.com)
https://uptime.fru.dev/vendors/mongodb | SLA index: https://www.mongodb.com/legal/sla/cloud/atlas-database | status: https://status.mongodb.com/
- MongoDB Atlas (database clusters): SLA 99.995%; observed 99.989% over 365 days (60 min down) | https://www.mongodb.com/legal/sla/cloud/atlas-database (Last updated: June 23, 2021)
  - Dedicated clusters M10 and above: 99.995%; credits <99.995% = 10%, <99% = 25%, <95% = 100%
- Support Basic (free): no published targets
- Support Developer: Severity Level 1 8 hours; Severity Level 2 10 hours; Severity Level 3 12 hours; Severity Level 4 24 hours
- Support Pro: Severity Level 1 2 hours; Severity Level 2 4 hours; Severity Level 3 8 hours; Severity Level 4 24 hours
- Support Enterprise: Severity Level 1 30 minutes; Severity Level 2 2 hours; Severity Level 3 4 hours; Severity Level 4 24 hours
- Support Platinum: Severity Level 1 15 minutes; Severity Level 2 1 hour; Severity Level 3 4 hours; Severity Level 4 24 hours

## Okta (okta.com)
https://uptime.fru.dev/vendors/okta | SLA index: https://www.okta.com/legal/ | status: https://status.okta.com/
- Auth0 (Okta Customer Identity) Core Services: SLA 99.99%; observed: not computed | https://cdn.auth0.com/website/legal/2021-SLAs.pdf (Last Revised: March 3, 2021)
  - Subscription (Sales Order) customers: 99.99%; credits <99.99% = 5%, <99.9% = 10%, <99% = 20%, <95% = 50%
- Okta Enhanced Disaster Recovery (WIC): no public SLA; observed: not computed | https://www.okta.com/content/dam/okta---digital/en_us/legal/enhanced-disaster-recovery-terms-2026-02-12.pdf (last updated February 12, 2026)
- Okta Workforce Identity Cloud: no public SLA; observed: not computed | https://www.okta.com/legal/ (MSA Q1FY26 (2025-02))
- Support Basic: Priority 1 2 hours; Priority 2 12 hours; Priority 3 24 hours; Priority 4 24 hours
- Support Silver: Priority 1 1 hour; Priority 2 2 hours; Priority 3 8 hours; Priority 4 24 hours
- Support Gold: Priority 1 30 minutes; Priority 2 1 hour; Priority 3 4 hours; Priority 4 24 hours
- Support Auth0 Standard: 1 Urgent 1 business hour; 2 High 4 business hours; 3 Normal 1 business day; 4 Low 2 business days
- Support Auth0 Enterprise: 1 Urgent 30 min; 2 High 2 hours; 3 Normal 12 hours; 4 Low 24 hours
- Support Auth0 Premier: 1 Urgent 30 min; 2 High 1 hour; 3 Normal 8 hours; 4 Low 12 hours

## OpenAI (openai.com)
https://uptime.fru.dev/vendors/openai | SLA index: https://openai.com/api-scale-tier/ | status: https://status.openai.com/
- ChatGPT Enterprise: no public SLA; observed 100% over 14 days (0 min down) | https://chatgpt.com/business/enterprise/
- OpenAI API (Standard / pay-as-you-go processing): no public SLA; observed 100% over 14 days (0 min down) | https://openai.com/policies/services-agreement/ (Updated: December 1, 2025)
- OpenAI API Fast mode (formerly Priority processing): no public SLA; observed 100% over 14 days (0 min down) | https://developers.openai.com/api/docs/guides/fast-mode
- OpenAI API Scale Tier: SLA 99.9%; observed 100% over 14 days (0 min down) | https://openai.com/api-scale-tier/
  - Scale Tier: GPT-5.5: 99.9%; credits none published
  - Scale Tier: GPT-5.4 mini: 99.9%; credits none published
  - Scale Tier: GPT-5.4 (excludes long-context >272K): 99.9%; credits none published
  - Scale Tier: GPT-5.2: 99.9%; credits none published
  - Scale Tier: GPT-5.1: 99.9%; credits none published
  - Scale Tier: GPT-5: 99.9%; credits none published
  - Scale Tier: GPT-5 mini: 99.9%; credits none published
  - Scale Tier: GPT-4.1 (excludes long-context >128K): 99.9%; credits none published
  - Scale Tier: GPT-4.1 mini (excludes long-context >128K): 99.9%; credits none published
  - Scale Tier: GPT-4.1 nano (excludes long-context >128K): 99.9%; credits none published
  - Scale Tier: GPT-4.1 fine tuning: 99.9%; credits none published
  - Scale Tier: GPT-4.1 mini fine tuning: 99.9%; credits none published
  - Scale Tier: o3: 99.9%; credits none published
  - Scale Tier: o4-mini: 99.9%; credits none published
  - Scale Tier: GPT-4o: 99.9%; credits none published
  - Scale Tier: GPT-4o mini: 99.9%; credits none published
  - Scale Tier: GPT-4o mini fine tuning: 99.9%; credits none published
  - Scale Tier: o1: 99.9%; credits none published
  - Scale Tier: o3-mini: 99.9%; credits none published
- Support ChatGPT Enterprise (included support): no published targets

## Oracle Cloud Infrastructure (oracle.com)
https://uptime.fru.dev/vendors/oracle | SLA index: https://www.oracle.com/cloud/sla/ | status: https://ocistatus.oraclecloud.com/
- OCI Compute: SLA 99.99%; observed: not computed | https://www.oracle.com/contracts/docs/paas_iaas_pub_cld_srvs_pillar_4021422.pdf (Oracle PaaS and IaaS Public Cloud Services Pillar Document, September 2026)
  - Multi-AD region, instances across more than one Availability Domain: 99.99%; credits <99.99% = 10%, <99% = 25%, <95% = 100%
  - Single-AD region, instances across more than one Fault Domain: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
  - Single instance: 99.9%; credits <99.9% = 100%
- OCI Object Storage: SLA 99.9%; observed: not computed | https://www.oracle.com/contracts/docs/paas_iaas_pub_cld_srvs_pillar_4021422.pdf (Oracle PaaS and IaaS Public Cloud Services Pillar Document, September 2026)
  - Availability: 99.9%; credits <99.9% = 10%, <99% = 25%, <95% = 100%
- Oracle Autonomous AI Database: SLA 99.995%; observed: not computed | https://www.oracle.com/contracts/docs/paas_iaas_pub_cld_srvs_pillar_4021422.pdf (Oracle PaaS and IaaS Public Cloud Services Pillar Document, September 2026)
  - Without Autonomous Data Guard or Raft Replication: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 100%
  - With Autonomous Data Guard or Raft Replication: 99.995%; credits <99.995% = 10%, <99% = 25%, <95% = 100%
- Support Oracle Cloud Support (included with Cloud Services): Severity 1 (Critical Outage) Within fifteen (15) minutes

## Pinecone (pinecone.io)
https://uptime.fru.dev/vendors/pinecone | SLA index: https://www.pinecone.io/legal/supplemental-terms/ | status: https://status.pinecone.io/
- Pinecone Database (pod-based and serverless): SLA 99.95%; observed 99.994% over 365 days (30 min down) | https://www.pinecone.io/legal/24.08.29_Pinecone%20Database%20Service%20Level%20Addendum.pdf (Last updated August 29, 2024)
  - Enterprise Advance Commitment: 99.95%; credits <99.95% = 10%, <99% = 25%, <95% = 50%
- Support Free: no published targets
- Support Developer: Sev-1 8 Business Hours; Sev-2 12 Business Hours; Sev-3 2 Business Days; Sev-4 3 Business Days
- Support Pro: Sev-1 2 hours, 24x7x365; Sev-2 4 Business Hours; Sev-3 12 Business Hours; Sev-4 2 Business Days
- Support Premium: Sev-1 30 minutes, 24x7x365; Sev-2 2 Business Hours; Sev-3 8 Business Hours; Sev-4 12 Business Hours

## Snowflake (snowflake.com)
https://uptime.fru.dev/vendors/snowflake | SLA index: https://www.snowflake.com/en/legal/ | status: https://status.snowflake.com/
- Snowflake Postgres (HA instances): SLA 99.95%; observed 98.557% over 365 days (5.3 d down) | https://www.snowflake.com/en/legal/addenda/support-policy-and-service-level-agreement/ (Last Updated: February 24, 2026 (Appendix A))
  - High-Availability instance: 99.95%; credits none published
- Snowflake Service (Data Cloud): SLA 99.99%; observed 98.557% over 365 days (5.3 d down) | https://www.snowflake.com/en/legal/addenda/support-policy-and-service-level-agreement/ (Last Updated: February 24, 2026)
  - Service Level at 10% Error Rate Threshold: 99.99%; credits none published
  - Service Level at 1% Error Rate Threshold: 99.9%; credits none published
- Support Snowflake Support (formerly Premier Support): Severity 1 (Critical) One (1) hour; Severity 2 (High) Two (2) Business Hours; Severity 3 (Medium) One (1) Business Day; Severity 4 (Low) Two (2) Business Days
- Support Priority Support: Severity 1 (Critical) Fifteen (15) Minutes; Severity 2 (High) Two (2) Hours; Severity 3 (Medium) Four (4) Business Hours; Severity 4 (Low) One (1) Business Day

## Stripe (stripe.com)
https://uptime.fru.dev/vendors/stripe | SLA index: https://stripe.com/legal | status: https://status.stripe.com/
- Stripe API and payments services: no public SLA; observed: not computed | https://stripe.com/legal/ssa
- Support Standard (all customers): no published targets
- Support Growth: Critical issue escalation 15-minute response SLA
- Support Premium: Critical issue escalation 15-minute response SLA
- Support Enterprise: Critical issue escalation 15-minute response SLA

## Supabase (supabase.com)
https://uptime.fru.dev/vendors/supabase | SLA index: https://supabase.com/sla | status: https://status.supabase.com/
- Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging): SLA 99.9%; observed 99.378% over 365 days (2.3 d down) | https://supabase.com/sla
  - Enterprise: 99.9%; credits <99.9% = 10%, <99% = 15%, <98% = 20%, <96% = 30%
- Support Team: 1. Urgent 24 hours, 24/7 x 365; 2. High 1 business day, Mon-Fri; 3. Normal 1 business day, Mon-Fri; 4. Low 2 business days, Mon-Fri
- Support Enterprise Standard: 1. Urgent 1 hour, 24/7 x 365; 2. High 2 business hours, Mon-Fri; 3. Normal 1 business day, Mon-Fri; 4. Low 2 business days, Mon-Fri
- Support Priority Plus: 1. Urgent 1 hour, 24/7 x 365; 2. High 2 hours, 24/7 x 365; 3. Normal 12 hours, 24/7 x 365; 4. Low 24 hours, 24/7 x 365

## Twilio (twilio.com)
https://uptime.fru.dev/vendors/twilio | SLA index: https://www.twilio.com/en-us/legal/service-level-agreement | status: https://status.twilio.com/
- Twilio APIs (Twilio-branded APIs): SLA 99.99%; observed 100% over 365 days (0 min down) | https://www.twilio.com/en-us/legal/service-level-agreement/twilio-apis (Last Updated: April 9, 2026)
  - Standard (all customers): 99.95%; credits <99.95% = 10%
  - Twilio Enterprise Edition (or Administration Edition bought before Oct 24, 2024): 99.99%; credits <99.99% = 10%
- Twilio Flex (Critical Scenarios): SLA 99.99%; observed 100% over 365 days (0 min down) | https://www.twilio.com/en-us/legal/service-level-agreement/flex-critical-scenarios (Last Updated: April 9, 2026)
  - Flex customers: 99.99%; credits <99.99% = 5%, <99% = 15%, <95% = 100%
- Twilio Segment Data Ingestion API: SLA 99.99%; observed: not computed | https://www.twilio.com/en-us/legal/service-level-agreement/segment-data-ingestion-api (Last Updated: February 27, 2024)
  - Segment customers: 99.99%; credits none published
- Twilio SendGrid Mail Send API: SLA 99.99%; observed 100% over 365 days (0 min down) | https://www.twilio.com/en-us/legal/service-level-agreement/twilio-apis (Last Updated: April 9, 2026)
  - Standard: 99.95%; credits <99.95% = 10%
  - Email Deliverability / Experts / Program Management / Strategy Gold packages: 99.99%; credits <99.99% = 10%
- Support Developer: All priorities Estimated 3 business days (no guarantee)
- Support Production: Business critical Guaranteed 3 business hours; Degraded service Guaranteed 6 business hours; General issue Guaranteed 9 business hours
- Support Business: Business critical Guaranteed 1 hour (24/7); Degraded service Guaranteed 2 business hours; General issue Guaranteed 3 business hours
- Support Personalized: Business critical Guaranteed 1 hour (24/7); Degraded service Guaranteed 2 business hours; General issue Guaranteed 3 business hours

## Vercel (vercel.com)
https://uptime.fru.dev/vendors/vercel | SLA index: https://vercel.com/legal/sla | status: https://www.vercel-status.com/
- Vercel platform (content serving): SLA 99.99%; observed 100% over 365 days (0 min down) | https://vercel.com/legal/sla (Last Updated July 18, 2024)
  - Enterprise: 99.99%; credits <99.99% = 10%, <99.1% = 25%, <95% = 50%
- Support Enterprise - Premium support: Severity 1 < 2 hours (24/7); Severity 2 < 4 business hours; Severity 3 < 6 business hours; Severity 4 < 8 business hours
- Support Enterprise - Standard support: Severity 1 < 4 business hours; Severity 2 < 8 business hours; Severity 3 < 16 business hours; Severity 4 < 16 business hours
- Support Pro: no published targets
- Support Hobby: no published targets