Does xAI have an SLA?

xAI does not publish a public uptime SLA for the services on file here. Terms may exist in enterprise contracts.

xAI SLA

AI · 0 of 1 services with an SLA · no public SLA · checked 38h ago

Official SLA Compare

Services

ServicePromisedFirst creditObserved 365dDowntime

xAI API (Grok models)UnverifiedAI modelsNoneFirst creditn/aObserved 365dNo feed

Latest incidents

Status page

No incidents on file.

Support response times

xAI publishes no support response times.

About xAI

SpaceXAI LLC is an American artificial intelligence company founded by Elon Musk. It is a subsidiary of spaceflight company SpaceX, also founded by Musk, since February 2026. Source

Promise vs reality

ServiceDowntime vs allowed

xAI API (Grok models)xAInone / n/aNo public SLANo promise to test

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Status history: No public status history
Status page: status.x.ai/
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Services

Latest incidents

Support response times

Promise vs reality

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