Promise vs reality: smallest gap
Actual downtime as a share of the downtime the SLA allows, over 365 days.
- 1
WarpStream BYOCConfluent promises 99.999% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 2
Confluent Cloud (Kafka clusters)Confluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 3
Confluent Cloud for Apache FlinkConfluent promises 99.99% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.0%
- 4
Confluent Cloud Fully Managed ConnectorsConfluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 5
Confluent Cloud Schema Registry (Stream Governance)Confluent promises 99.99% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.0%
- 6
Droplets (CPU)DigitalOcean promises 99.99% uptime, with a 100% credit when it misses; its status page showed no major outage in the last year.0%
- 7
Volumes Block StorageDigitalOcean promises 99.99% uptime, with a 100% credit when it misses; its status page showed no major outage in the last year.0%
- 8
Twilio APIs (Twilio-branded APIs)Twilio promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the 56 days on file.0%
- 9
Twilio Flex (Critical Scenarios)Twilio promises 99.99% uptime, with a 5% credit when it misses; its status page showed no major outage in the 56 days on file.0%
- 10
Twilio SendGrid Mail Send APITwilio promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the 56 days on file.0%
- 11
Vercel platform (content serving)Vercel promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 12
App PlatformDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 13
Container RegistryDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 14
DigitalOcean Kubernetes (DOKS) HA control planeDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 15
Managed DatabasesDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 16
Cloudflare QueuesCloudflare promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the 71 days on file.0%
- 17
Cloudflare R2Cloudflare promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the 71 days on file.0%
- 18
Confluent Cloud ksqlDBConfluent promises 99.9% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.0%
- 19
Regional Load BalancersDigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 20
Spaces Object StorageDigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.0%
- 21
Vertex AI Platform (training, prediction, pipelines)Google Cloud promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the 252 days on file.0%
- 22
OpenAI API Scale TierOpenAI promises 99.9% uptime; its status page showed no major outage in the 58 days on file.0%
- 23
Gemini API on Vertex AIGoogle Cloud promises 99.5% uptime, with a 10% credit when it misses; its status page showed no major outage in the 252 days on file.0%
- 24
NVIDIA Cloud Functions (NVCF)NVIDIA promises 99% uptime; its status page showed no major outage in the last year.0%
- 25
Pinecone Database (pod-based and serverless)Pinecone promises 99.95% uptime, with a 10% credit when it misses; its status page showed 30 min of major outage in the last year.11%
- 26
Datadog Core ServicesDatadog promises 99.8% uptime; its status page showed 7.1 h of major outage in the last year.40%
- 27
GitHub PackagesGitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 8.3 h of major outage in the last year.95%
- 28
Cloud StorageGoogle Cloud promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.121%
- 29
MongoDB Atlas (database clusters)MongoDB promises 99.995% uptime, with a 10% credit when it misses; its status page showed 60 min of major outage in the last year.227%
- 30
Claude API Priority TierAnthropic promises 99.5% uptime; its status page showed 4.3 d of major outage in the last year.238%
- 31
Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)Supabase promises 99.9% uptime, with a 10% credit when it misses; its status page showed 36 h of major outage in the last year.411%
- 32
BigQueryGoogle Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.607%
- 33
Cloud SQLGoogle Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.607%
- 34
Compute EngineGoogle Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.607%
- 35
Amazon BedrockAWS promises 99.9% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.822%
- 36
Amazon S3 (Standard)AWS promises 99.9% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.822%
- 37
GitHub ActionsGitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.3 d of major outage in the last year.910%
- 38
GitHub Enterprise CloudGitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.6 d of major outage in the last year.983%
- 39
Jira (Cloud)Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status page showed 2.3 d of major outage in the last year.1235%
- 40
Amazon RDS (Multi-AZ)AWS promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.1644%
- 41
AWS LambdaAWS promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.1644%
- 42
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.1 d of major outage in the last year.1686%
- 43
Elastic Cloud ServerlessElastic promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.1 d of major outage in the last year.1686%
- 44
Snowflake Postgres (HA instances)Snowflake promises 99.95% uptime; its status page showed 5.1 d of major outage in the last year.2791%
- 45
Cloudflare WorkersCloudflare promises 99.99% uptime, with a 10% credit when it misses; its status page showed 7.6 h of major outage in the 71 days on file.4481%
- 46
Amazon DynamoDBAWS promises 99.999% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.8219%
- 47
Amazon EC2AWS promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3 d of major outage in the last year.8219%
- 48
Snowflake Service (Data Cloud)Snowflake promises 99.99% uptime; its status page showed 5.1 d of major outage in the last year.13953%
- 49
Cloudflare Business plan (CDN / application services)Cloudflare promises 100% uptime; its status page showed 11 min of major outage in the 71 days on file.over
- 50
Cloudflare Enterprise (CDN / application services)Cloudflare promises 100% uptime; its status page showed 11 min of major outage in the 71 days on file.over
Share of the SLA's downtime allowance used by major incidents over the last 365 days (or the history available). Under 100% is inside the promise.
Not ranked: 49 services without the data for this metric
- Anthropic Claude API (Standard tier)
- Anthropic Claude Enterprise (claude.ai)
- Apple Apple Push Notification service (APNs)
- Apple iCloud and CloudKit for developers
- Atlassian Bitbucket Cloud (Cloud)
- Atlassian Compass (Cloud)
- Atlassian Confluence (Cloud)
- Atlassian Jira Product Discovery (Cloud)
- Atlassian Jira Service Management (Cloud)
- Atlassian Loom (Cloud)
- Cohere Cohere API (SaaS: Command, Embed, Rerank)
- Cohere Cohere private deployments / Model Vault / North
- Cursor Cursor (IDE, Cloud Agents, CLI)
- Databricks Databricks Data + AI Platform
- Databricks Lakebase Postgres
- Fastly Fastly Network Services (CDN / edge delivery)
- Fastly Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services)
- Google Gemini API (Google AI Studio)
- Google Google Maps Platform (Core Services)
- Google Google Workspace (Gmail, Calendar, Chat, Docs, Drive, Meet and more)
- Hugging Face Hugging Face Hub (Team / Enterprise)
- Hugging Face Hugging Face Inference Endpoints
- Microsoft Azure Azure Blob Storage (Storage Accounts)
- Microsoft Azure Azure Functions
- Microsoft Azure Azure OpenAI in Foundry Models
- Microsoft Azure Azure SQL Database
- Microsoft Azure Azure Virtual Machines
- Mistral AI Mistral AI Studio / La Plateforme API
- Mistral AI Mistral Enterprise
- NVIDIA NVIDIA DGX Cloud
- NVIDIA NVIDIA Omniverse Cloud
- Okta Auth0 (Okta Customer Identity) Core Services
- Okta Okta Enhanced Disaster Recovery (WIC)
- Okta Okta Workforce Identity Cloud
- OpenAI ChatGPT Enterprise
- OpenAI OpenAI API (Standard / pay-as-you-go processing)
- OpenAI OpenAI API Fast mode (formerly Priority processing)
- Oracle Cloud Infrastructure OCI Compute
- Oracle Cloud Infrastructure OCI Object Storage
- Oracle Cloud Infrastructure Oracle Autonomous AI Database
- Palantir Palantir Foundry and AIP
- Perplexity Perplexity API (Sonar)
- Salesforce MuleSoft CloudHub (Anypoint Platform)
- Salesforce Salesforce services (Main Services Agreement)
- Salesforce Slack
- Scale AI Scale Data Engine and GenAI Platform
- Stripe Stripe API and payments services
- Twilio Twilio Segment Data Ingestion API
- xAI xAI API (Grok models)