Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Twilio Segment Data Ingestion API SLA

Twilio · Observability · promises up to 99.99% · SLA of Feb 27, 2024 · checked 47d ago

Official SLAStatus page

Incidents, last 365 days

Not enough status history yet.

Commitments and credits

99.99%
Segment customers
identify, track, page, screen, group and alias endpoints
Credit: No credit schedule published

More in observability

Kept its SLA99.8%
Datadog Core Services
Datadog promises 99.8% uptime; its status page showed 7.1 h of major outage in the last year.
Observed 99.919% over 365 days
Terms, exclusions and sources
Measured
Calendar month, per-minute basis
Claim window
Exercise the termination right within thirty (30) days of becoming aware of the failure
How to claim
Written notice to Twilio
Not covered
Use not authorized in Segment Documentation; General Internet problems, force majeure, DoS attacks, third-party outages; Customer or vendor infrastructure; Scheduled maintenance (max 5 hours/month) or emergency maintenance
Status history
Status history since Sep 11, 2026
Weighted uptime
All incidents, weighted: 99.615% · Downtime
"Target Availability" means the Data Ingestion API being available and operational to Customer with a threshold of 99.99%, calculated on a calendar month, per-minute basis.
Twilio, Last Updated: February 27, 2024. Read the SLA

No service credits. The only remedy is a Special Termination Right after missing target in 2 consecutive months or 3 of 6 consecutive months, with a refund of prepaid fees.

All Twilio SLAsHow this is measured