Datadog Core Services SLA
Datadog · Observability · promises up to 99.8% · SLA of Jul 27, 2023 · checked 24h ago
7 major outages in the last 365 days: 9.2 h counted, 99.895% observed against the 99.8% Core Services on an Order (committed spend).
2 of 12 months fell below it (credits are claimed per month).
Last 90 days: 63 min counted, 99.951% observed.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Delayed Monitors NotificationsMonitorsMinorSep 21, 2026 · 46 min
- Delayed events triggered by emailsIncident ResponseMinorSep 20, 2026 · 96 min
- Delayed CICD Optimization, Code Coverage, Code Security, and DORA dataCI VisibilityMinorSep 3, 2026 · 5.7 h
- Delayed DBM Monitor EvaluationDatabase MonitoringMinorSep 2, 2026 · 17 min
- Delayed Processes dataMonitorsMinorAug 6, 2026 · 46 min
- Delayed Evaluation of Service Check monitorsMonitorsMinorJul 30, 2026 · 43 min
- Real user monitoring, distribution and custom processes metrics delayedMetrics and Infra Monitoring, Monitors, RUMMinorJul 29, 2026 · 1.8 h
- Synthetics Test Results DelayedSyntheticsDegradedJul 27, 2026 · 46 min
- Latency with Pages and Monitor state changesMonitorsMinorJul 23, 2026 · 65 min
- Delayed data streams dataData Streams MonitoringDegradedJul 10, 2026 · 1.8 h
- Errors Pulling Container ImagesContainer RegistryOutageJul 3, 2026 · 63 min
- Delayed data processing and errors in multiple productsAPM, CI Visibility, Code Coverage, Database Monitoring, Error Tracking, Observability PipelinesDegradedJun 30, 2026 · 2.7 h
- Delayed Monitors NotificationsMonitorsDegradedJun 30, 2026 · 44 min
- Delayed CI Visibility dataCI VisibilityMinorJun 25, 2026 · 9 min
- Metrics QueriesMetrics and Infra MonitoringDegradedJun 22, 2026 · 74 min
- Delayed EventsMonitorsMinorJun 18, 2026 · 20 min
- Delayed EvaluationAPM, Metrics and Infra Monitoring, MonitorsMinorJun 12, 2026 · 2.5 h
- Increased latency across multiple productsCloud Cost Management, Cloud Network Monitoring, Cloud Security Management, Database MonitoringMinorJun 8, 2026 · 1.9 h
- Azure Metrics ReportingMetrics and Infra MonitoringOutageMay 16, 2026 · 86 min
- Delayed Metric LoadingMetrics and Infra Monitoring, MonitorsMinorMay 14, 2026 · 84 min
- Degraded Web Application PerformanceAPM, Database MonitoringMinorMay 13, 2026 · 37 min
- Delayed Monitors NotificationsAPM, CI Visibility, Error Tracking, Log Management, Metrics and Infra Monitoring, MonitorsDegradedMay 8, 2026 · 14 h
- Delays in APM-based Monitor NotificationsMonitorsMinorMay 5, 2026 · 98 min
- Elevated Error Rates for Metrics QueriesMetrics and Infra MonitoringDegradedMay 1, 2026 · 34 min
- Delays in AWS and Azure cloud integration metrics ingestionMetrics and Infra Monitoring, MonitorsDegradedApr 24, 2026 · 23 min
Latest 25 of 54.
Major outage time per month
Allowed per month: 88 min
Commitments and credits
TierUptimeCredit of the monthly bill
- Core Services on an Order (committed spend)Each non-beta Service on the Order with committed spend in the affected month99.8%No credit schedule published
More in observability
ServicePromisedFirst creditObserved 365dDowntime
Terms, exclusions and sources
- Measured
- Availability measured in minutes per calendar month for each Core Service, from the point it leaves Datadog's hosting provider
- Claim window
- Termination right in the calendar month following two consecutive months below the standard
- How to claim
- Written notice to terminate the Core Service's Order commitments; Datadog issues a Pro-Rated Refund. Availability data can be requested via a Support request.
- Not covered
- Customer breach of the Agreement, an Order or the AUP; Configuration or use not per Documentation; Issues with Customer's Environment; Force Majeure Events; Suspension of access by Datadog; Maintenance windows with advance notice
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.941% · Downtime
Datadog commits to make the Services Available at least 99.8% of the time, exclusive of any time the Services are not Available as a result of one or more Exceptions (the "Availability Standard").
There is a public commitment, but no service-credit schedule. The only remedy is the right to terminate plus a pro-rated refund after 2 consecutive months below 99.8%. Free and beta services are excluded.
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