Uptimeby GlyphDatadog Core Services SLA
Datadog · Observability · promises up to 99.8% · SLA of Jul 27, 2023 · checked 47d ago
6 major outages in the last 365 days: 7.1 h counted, 99.919% observed against the 99.8% Core Services on an Order (committed spend).
1 of 12 months fell below it (credits are claimed per month).
Last 90 days: no major outage.
Incidents, last 365 days
Delayed Events
A minor incident on APM, CI Visibility, Cloud Network Monitoring and 2 more for 48 min, not counted as downtime.
5 weeks ago
Users are unable to acknowledge, escalate, or resolve On-Call PagesA minor incident on Incident Response for 27 min, not counted as downtime.
6 weeks ago
Delayed Monitors NotificationsA minor incident on Monitors for 46 min, not counted as downtime.
7 weeks ago
Delayed events triggered by emailsA minor incident on Incident Response for 96 min, not counted as downtime.
7 weeks ago
Delayed CICD Optimization, Code Coverage, Code Security, and DORA dataA minor incident on CI Visibility for 5.7 h, not counted as downtime.
2 months ago
Delayed DBM Monitor EvaluationA minor incident on Database Monitoring for 17 min, not counted as downtime.
2 months ago
Delayed Processes dataA minor incident on Monitors for 46 min, not counted as downtime.
3 months ago
Delayed Evaluation of Service Check monitorsA minor incident on Monitors for 43 min, not counted as downtime.
3 months ago
Real user monitoring, distribution and custom processes metrics delayedA minor incident on Metrics and Infra Monitoring, Monitors, RUM for 1.8 h, not counted as downtime.
3 months ago
Synthetics Test Results DelayedA partial outage or slowdown on Synthetics for 46 min, not counted as downtime.
3 months ago
Latency with Pages and Monitor state changesA minor incident on Monitors for 65 min, not counted as downtime.
3 months ago
Delayed data streams dataA partial outage or slowdown on Data Streams Monitoring for 1.8 h, not counted as downtime.
4 months ago
Errors Pulling Container ImagesA major outage on Container Registry for 63 min, counted as downtime.
4 months ago
Delayed data processing and errors in multiple productsA partial outage or slowdown on APM, CI Visibility, Code Coverage and 3 more for 2.7 h, not counted as downtime.
4 months ago
Delayed Monitors NotificationsA partial outage or slowdown on Monitors for 44 min, not counted as downtime.
4 months ago
Delayed CI Visibility dataA minor incident on CI Visibility for 9 min, not counted as downtime.
4 months ago
Metrics QueriesA partial outage or slowdown on Metrics and Infra Monitoring for 74 min, not counted as downtime.
4 months ago
Delayed EventsA minor incident on Monitors for 20 min, not counted as downtime.
4 months ago
Delayed EvaluationA minor incident on APM, Metrics and Infra Monitoring, Monitors for 2.5 h, not counted as downtime.
5 months ago
Increased latency across multiple productsA minor incident on Cloud Cost Management, Cloud Network Monitoring, Cloud Security Management and 1 more for 1.9 h, not counted as downtime.
5 months ago
Azure Metrics ReportingA major outage on Metrics and Infra Monitoring for 86 min, counted as downtime.
5 months ago
Delayed Metric LoadingA minor incident on Metrics and Infra Monitoring, Monitors for 84 min, not counted as downtime.
5 months ago
Degraded Web Application PerformanceA minor incident on APM, Database Monitoring for 37 min, not counted as downtime.
6 months ago
Delayed Monitors NotificationsA partial outage or slowdown on APM, CI Visibility, Error Tracking and 3 more for 14 h, not counted as downtime.
6 months ago
Delays in APM-based Monitor NotificationsA minor incident on Monitors for 98 min, not counted as downtime.
6 months ago
Latest 25 of 49.
Major outage time per month
Allowed per month: 88 min
Commitments and credits
Core Services on an Order (committed spend)
Each non-beta Service on the Order with committed spend in the affected month
Credit: No credit schedule published
More in observability
Terms, exclusions and sources
- Measured
- Availability measured in minutes per calendar month for each Core Service, from the point it leaves Datadog's hosting provider
- Claim window
- Termination right in the calendar month following two consecutive months below the standard
- How to claim
- Written notice to terminate the Core Service's Order commitments; Datadog issues a Pro-Rated Refund. Availability data can be requested via a Support request.
- Not covered
- Customer breach of the Agreement, an Order or the AUP; Configuration or use not per Documentation; Issues with Customer's Environment; Force Majeure Events; Suspension of access by Datadog; Maintenance windows with advance notice
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.952% · Downtime
Datadog commits to make the Services Available at least 99.8% of the time, exclusive of any time the Services are not Available as a result of one or more Exceptions (the "Availability Standard").
There is a public commitment, but no service-credit schedule. The only remedy is the right to terminate plus a pro-rated refund after 2 consecutive months below 99.8%. Free and beta services are excluded.