Cohere SLA

Q: Does Cohere have an SLA?

Cohere does not publish a public uptime SLA for the services on file here. No public SLA anywhere fetched (terms-of-use, saas-agreement, pricing, security). Support is email + docs, with no published response times. Status page components (status.cohere.com/api/v2/components.json): embeddings, command-r-08-2024, c4ai-aya-vision-32b, embed-v4.0, rerank-v4.0-pro, command-a-vision-07-2025, Docs, All Endpoints, All Models, command-a-plus-05-2026, command-a-translate-08-2025, command-a-03-2025, command-r-plus-08-2024, command-r7b-12-2024, embed-english-v3.0, embed-english-light-v3.0, embed-multilingual-v3.0, embed-multilingual-light-v3.0, rerank-v3.5, rerank-multilingual-v3.0, c4ai-aya-expanse-32b, tiny-aya-base, tiny-aya-global, tiny-aya-earth, tiny-aya-fire, tiny-aya-water, rerank-english-v3.0, command-a-reasoning-08-2025, rerank-v4.0-fast, Infrastructure, Playground, Website.

AI · 0 of 2 services with an SLA · no public SLA · checked 47d ago

Official SLA Compare

Services

No SLA

Cohere API (SaaS: Command, Embed, Rerank)

Cohere publishes no SLA for it; its status page showed no major outage in the last year.

Observed 100% over 365 days

No SLA

Cohere private deployments / Model Vault / North

Cohere publishes no SLA for it; its status history is still building.

ServicePromisedFirst creditObserved 365d

Cohere API (SaaS: Command, Embed, Rerank)Cohere publishes no SLA for it; its status page showed no major outage in the last year.NoneFirst creditn/aObserved 365d100%All incidents 99.989%
Cohere private deployments / Model Vault / NorthCohere publishes no SLA for it; its status history is still building.NoneFirst creditn/aObserved 365dn/aAll incidents 99.989%

Latest incidents

Status page

MinorSep 1, 2026

Multiple Endpoint Disruptions

A minor incident on rerank-english-v3.0, embed-v4.0, command-a-reasoning-08-2025 and 3 more for 4.1 h, not counted as downtime.

DegradedAug 5, 2026

Documentation Content Loading Issues

A partial outage or slowdown on Docs for 57 min, not counted as downtime.

DegradedJul 23, 2026

Dashboard Login Service Disruption

A partial outage or slowdown on Playground for 51 min, not counted as downtime.

DegradedApr 20, 2026

Docs Platform Degraded Performance

A partial outage or slowdown on Docs for 13 min, not counted as downtime.

MinorApr 13, 2026

Multiple Model Disruptions

A minor incident on embed-english-v3.0, embed-multilingual-v3.0, command-a-03-2025 and 3 more for 9 min, not counted as downtime.

MinorApr 11, 2026

Scheduled DB Maintenance: Model authentication and API access momentarily affected

A minor incident on embed-multilingual-v3.0, embed-english-v3.0, embed-english-light-v3.0 and 3 more for 9 min, not counted as downtime.

DegradedFeb 13, 2026

Some chat models are unresponsive or timing out

A partial outage or slowdown on command-a-reasoning-08-2025, command-a-vision-07-2025, command-a-03-2025 for 78 min, not counted as downtime.

MinorOct 1, 2025

logprobs param degeraded for `command-a-03-2025` and `command-a-reasoning-08-2025`

A minor incident on command-a-03-2025, command-a-reasoning-08-2025 for 3.8 h, not counted as downtime.

MinorAug 7, 2025

Command-a-vision-07-2025 degraded performance

A minor incident on command-a-03-2025 for 10 min, not counted as downtime.

OutageJul 25, 2025

Model serving infrastructure outage

A major outage on command-r7b-12-2024, command-r-08-2024, command-a-03-2025 and 1 more for 3.3 h, counted as downtime.

MinorJun 12, 2025

GCP Outage

A minor incident on Infrastructure for 3.7 h, not counted as downtime.

MinorMay 21, 2025

Degraded service affecting embed-v4.0

A minor incident on embed-v4.0 for 2.4 h, not counted as downtime.

Support response times

Fastest n/a

Standard (SaaS Agreement)

No published response targets.

SLA changes

SLA page changedUnverifiedOct 23, 2026

Cohere private deployments / Model Vault / North

Updated pricing and model availability for various services.

Page

About Cohere

No public SLA anywhere fetched (terms-of-use, saas-agreement, pricing, security). Support is email + docs, with no published response times. Status page components (status.cohere.com/api/v2/components.json): embeddings, command-r-08-2024, c4ai-aya-vision-32b, embed-v4.0, rerank-v4.0-pro, command-a-vision-07-2025, Docs, All Endpoints, All Models, command-a-plus-05-2026, command-a-translate-08-2025, command-a-03-2025, command-r-plus-08-2024, command-r7b-12-2024, embed-english-v3.0, embed-english-light-v3.0, embed-multilingual-v3.0, embed-multilingual-light-v3.0, rerank-v3.5, rerank-multilingual-v3.0, c4ai-aya-expanse-32b, tiny-aya-base, tiny-aya-global, tiny-aya-earth, tiny-aya-fire, tiny-aya-water, rerank-english-v3.0, command-a-reasoning-08-2025, rerank-v4.0-fast, Infrastructure, Playground, Website.

Cohere Inc. is a Canadian multinational technology company focused on artificial intelligence. Cohere specializes in large language models and AI products for regulated industries, particularly the finance, healthcare, manufacturing, and energy fields, as well as the public sector. Source

Promise vs reality, last year

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Status history: Status history since Mar 1, 2025
Weighted uptime: All incidents, weighted: 99.989% · Downtime
Status page: status.cohere.com/
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