Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Cohere API (SaaS: Command, Embed, Rerank) SLA

Cohere · AI models · no public SLA · SLA of Apr 8, 2025 · checked 47d ago

Official SLAStatus page

No public SLA, so there is no promise to test. Observed over 365 days: 100%.

Incidents, last 365 days

MinorSep 1, 2026
Multiple Endpoint Disruptions
A minor incident on rerank-english-v3.0, embed-v4.0, command-a-reasoning-08-2025 and 3 more for 4.1 h, not counted as downtime.
2 months ago

Commitments and credits

SaaS Agreement (Last updated April 8, 2025) has no uptime or service-credit schedule. Support clause: 'Customer will generally have access to Cohere's technical support services ... via email at support@cohere.com' and 'Any additional support related terms and conditions may be set out in an Order Form'. Terms of Use (Last updated September 7, 2022) likewise disclaim: provided 'AS IS' and 'AS AVAILABLE'. Pricing page offers only 'custom enterprise pricing' with no SLA text.

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Vertex AI Platform (training, prediction, pipelines)
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Terms, exclusions and sources
Measured
No uptime commitment published.
Not covered
Services provided 'AS IS' and 'AS AVAILABLE' except as specifically provided; Beta Services may be modified or terminated at any time; Custom Models may be suspended after 24 consecutive hours unused; Any additional support/SLA terms only in an Order Form
Status history
Status history since Mar 1, 2025
Weighted uptime
All incidents, weighted: 99.989% · Downtime

All Cohere SLAsHow this is measured