Cohere API (SaaS: Command, Embed, Rerank) SLA
Cohere · AI models · no public SLA · SLA of Apr 8, 2025 · checked 25h ago
No public SLA, so there is no promise to test. Observed over 365 days: 100%.
Incidents, last 365 days
No incidents on file for this service.
Commitments and credits
SaaS Agreement (Last updated April 8, 2025) has no uptime or service-credit schedule. Support clause: 'Customer will generally have access to Cohere's technical support services ... via email at support@cohere.com' and 'Any additional support related terms and conditions may be set out in an Order Form'. Terms of Use (Last updated September 7, 2022) likewise disclaim: provided 'AS IS' and 'AS AVAILABLE'. Pricing page offers only 'custom enterprise pricing' with no SLA text.
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Terms, exclusions and sources
- Measured
- No uptime commitment published.
- Not covered
- Services provided 'AS IS' and 'AS AVAILABLE' except as specifically provided; Beta Services may be modified or terminated at any time; Custom Models may be suspended after 24 consecutive hours unused; Any additional support/SLA terms only in an Order Form
- Status history
- Status history since Mar 1, 2025
- Weighted uptime
- All incidents, weighted: 99.986% · Downtime
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.