Confluent SLA
Data · 6 of 6 services with an SLA · up to 99.999% · checked 25h ago
Services
ServicePromisedFirst creditObserved 365dDowntime
Confluent Cloud (Kafka clusters)Messaging · Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone)99.99%First credit10%Observed 365d99.628%All incidents 97.169%
Latest incidents
Status pageStartedIncidentCounted asDuration
- Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegradedSep 23, 2026 · Open
- Elevated error rates in Azure Germany West Central regionConfluent CloudDegradedSep 22, 2026 · 4.8 h
- Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegradedSep 21, 2026 · 9.3 h
- Multiple Confluent Cloud services are in a degraded state - All regionsConfluent CloudDegradedSep 15, 2026 · 82 min
- Connectivity degradation - AWS us-east-1Confluent CloudDegradedSep 8, 2026 · 17 h
- Service Disruption affecting Authentication, Schema Registry, ksqlDB, and Flink in AWS us-east-1Confluent CloudMinorSep 8, 2026 · 30 h
- Investigating Elevated Errors in GCP us-central1Confluent CloudMinorSep 1, 2026 · 48 min
- Elevated error rates and latencies in Azure Southeast Asia regionConfluent CloudDegradedAug 25, 2026 · 3.2 h
- Elevated error rates and latency in GCP us-west1Confluent CloudDegradedAug 20, 2026 · 3.1 h
- Flink statements degraded in GCP us-central1 regionConfluent CloudMinorJul 17, 2026 · 3 h
- Kafka cluster performance degradation for clusters in AWS region eu-central-1Confluent CloudMinorJul 15, 2026 · 14 h
- Kafka consumer and producer degradation in Azure spaincentralConfluent CloudMinorJun 29, 2026 · 2.9 h
Support response times
PlansPlanFastestFirst response targets
- FreeFreen/aNo published response targets.
- DeveloperGreater of $29 per month OR 5% of monthly usagen/aP1 Critical Business Impact: Within 8 Business Hours · P2 Moderate Business Impact: Within 8 Business Hours · P3 Minimal Business Impact: Within 8 Business Hours · P4 General Guidance: Within 2 Business Days
- BusinessGreater of $1,000 per month OR 10% of first $50,000 of usage + 8% of next $50,000 + 6% of next $900,000 + 3% of usage over $1M per month1 hP1 Critical Business Impact: Within 60 minutes · P2 Moderate Business Impact: Within 4 hours · P3 Minimal Business Impact: Within 8 Business Hours · P4 General Guidance: Within 2 Business Days
- PremierContact sales30 minP1 Critical Business Impact: Within 30 minutes · P2 Moderate Business Impact: Within 2 hours · P3 Minimal Business Impact: Within 8 Business Hours · P4 General Guidance: Within 2 Business Days
SLA changes
DateServiceChangeSource
- Jul 25, 2025WarpStream BYOCWarpStream BYOC schedule changed between the March 19, 2025 and July 25, 2025 SLA PDFs: March had 3 columns (Fundamentals/Pro/Enterprise, top band '< 99.99% ≥ 99.95%' for Enterprise, bands like '< 99.94% ≥ 99.90%'); July adds 'Enterprise Cluster (Multi Region)' at 99.999% ('< 99.999% ≥ 99.99% ... 10%') and re-cuts bands to '< 99.95% ≥ 99.90%'. The Kafka, Flink, Connector, ksqlDB and Schema Registry tables are identical in both.Source
About Confluent
The requested URL confluent.io/confluent-cloud-uptime-sla/ still 301-redirects to an older PDF (file named August 2022; content footer dated March 19, 2025). The current SLA linked from confluent.io/legal is the 'Confluent Cloud Unified SLA' dated July 25, 2025, and that version is used here. Support response targets come from the Confluent Cloud Support Services Policy (Updated October 27, 2025) and match the support page. Business Hours are 9am-5pm local on Mon-Fri. Wayback checks were not requested for this vendor.
Confluent, Inc. is an American technology company headquartered in Mountain View, California. Source
Highest commitment: WarpStream BYOC, 99.999% (Enterprise cluster (multi region)).
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 97.169% · Downtime
- Status page
- status.confluent.cloud/
- Across fru.dev
- Company profileAcquisitionsPaydaysChangefeedTechConf
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.