Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Confluent SLA

Data · 6 of 6 services with an SLA · up to 99.999% · checked 47d ago

Official SLACompare

Services

Kept its SLA99.99%
Confluent Cloud (Kafka clusters)
Confluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Kept its SLA99.99%
Confluent Cloud Fully Managed Connectors
Confluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Kept its SLA99.99%
Confluent Cloud Schema Registry (Stream Governance)
Confluent promises 99.99% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Kept its SLA99.99%
Confluent Cloud for Apache Flink
Confluent promises 99.99% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Kept its SLA99.9%
Confluent Cloud ksqlDB
Confluent promises 99.9% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Kept its SLA99.999%
WarpStream BYOC
Confluent promises 99.999% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days

Latest incidents

Status page
MinorNov 5, 2026
Kafka - Increased latency and connectivity issues - Azure - brazilsouth
A minor incident on Confluent Cloud for 2.1 h, not counted as downtime.
4 days ago
DegradedOct 20, 2026
Multiple Confluent Cloud services are in a degraded state - GCP EU-West2
A partial outage or slowdown on Confluent Cloud for 10 h, not counted as downtime.
2 weeks ago
MinorOct 16, 2026
Delay in Kafka cluster provisioning
A minor incident on Confluent Cloud for 7.3 h, not counted as downtime.
3 weeks ago
DegradedOct 9, 2026
Possible outage in AWS us-east-1
A partial outage or slowdown on Confluent Cloud for 56 min, not counted as downtime.
4 weeks ago
DegradedOct 9, 2026
Experiencing high error rate in AZURE in West Europe region
A partial outage or slowdown on Confluent Cloud for 20 h, not counted as downtime.
4 weeks ago
DegradedOct 8, 2026
Experiencing high error rate in AZURE in Germany West Central region
A partial outage or slowdown on Confluent Cloud for 56 min, not counted as downtime.
4 weeks ago
DegradedSep 27, 2026
Missing Metrics on Confluent Cloud
A partial outage or slowdown for 0 min, not counted as downtime.
6 weeks ago
MinorSep 26, 2026
Elevated error rates in Azure East US
A minor incident on Confluent Cloud for 13 h, not counted as downtime.
6 weeks ago
DegradedSep 23, 2026
Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2
A partial outage or slowdown on Confluent Cloud for 12 h, not counted as downtime.
6 weeks ago
DegradedSep 22, 2026
Elevated error rates in Azure Germany West Central region
A partial outage or slowdown on Confluent Cloud for 4.8 h, not counted as downtime.
6 weeks ago
DegradedSep 21, 2026
Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2
A partial outage or slowdown on Confluent Cloud for 9.4 h, not counted as downtime.
7 weeks ago
DegradedSep 15, 2026
Multiple Confluent Cloud services are in a degraded state - All regions
A partial outage or slowdown on Confluent Cloud for 82 min, not counted as downtime.
7 weeks ago

Support response times

Plans
Fastest n/aFree
Free
No published response targets.
Fastest n/aGreater of $29 per month OR 5% of monthly usage
Developer
P1 Critical Business Impact: Within 8 Business Hours · P2 Moderate Business Impact: Within 8 Business Hours · P3 Minimal Business Impact: Within 8 Business Hours · P4 General Guidance: Within 2 Business Days
Fastest 1 hGreater of $1,000 per month OR 10% of first $50,000 of usage + 8% of next $50,000 + 6% of next $900,000 + 3% of usage over $1M per month
Business
P1 Critical Business Impact: Within 60 minutes · P2 Moderate Business Impact: Within 4 hours · P3 Minimal Business Impact: Within 8 Business Hours · P4 General Guidance: Within 2 Business Days
Fastest 30 minContact sales
Premier
P1 Critical Business Impact: Within 30 minutes · P2 Moderate Business Impact: Within 2 hours · P3 Minimal Business Impact: Within 8 Business Hours · P4 General Guidance: Within 2 Business Days

SLA changes

From the change logJul 25, 2025
WarpStream BYOC
WarpStream BYOC schedule changed between the March 19, 2025 and July 25, 2025 SLA PDFs: March had 3 columns (Fundamentals/Pro/Enterprise, top band '< 99.99% ≥ 99.95%' for Enterprise, bands like '< 99.94% ≥ 99.90%'); July adds 'Enterprise Cluster (Multi Region)' at 99.999% ('< 99.999% ≥ 99.99% ... 10%') and re-cuts bands to '< 99.95% ≥ 99.90%'. The Kafka, Flink, Connector, ksqlDB and Schema Registry tables are identical in both.
1 year agoSource
About Confluent

The requested URL confluent.io/confluent-cloud-uptime-sla/ still 301-redirects to an older PDF (file named August 2022; content footer dated March 19, 2025). The current SLA linked from confluent.io/legal is the 'Confluent Cloud Unified SLA' dated July 25, 2025, and that version is used here. Support response targets come from the Confluent Cloud Support Services Policy (Updated October 27, 2025) and match the support page. Business Hours are 9am-5pm local on Mon-Fri. Wayback checks were not requested for this vendor.

Confluent, Inc. is an American technology company headquartered in Mountain View, California. Source

Highest commitment: WarpStream BYOC, 99.999% (Enterprise cluster (multi region)).

Status history
Status history since Sep 22, 2025
Weighted uptime
All incidents, weighted: 97.635% · Downtime
Status page
status.confluent.cloud/
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