Uptimeby GlyphConfluent Cloud (Kafka clusters) SLA
Confluent · Messaging · promises up to 99.99% · SLA of Jul 25, 2025 · checked 47d ago
No major outage in the last 365 days: 100% observed against the 99.99% Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone), which applies per region.
Last 90 days: no major outage.
Incidents, last 365 days
Kafka - Increased latency and connectivity issues - Azure - brazilsouth
A minor incident on Confluent Cloud for 2.1 h, not counted as downtime.
4 days ago
Multiple Confluent Cloud services are in a degraded state - GCP EU-West2A partial outage or slowdown on Confluent Cloud for 10 h, not counted as downtime.
2 weeks ago
Delay in Kafka cluster provisioningA minor incident on Confluent Cloud for 7.3 h, not counted as downtime.
3 weeks ago
Possible outage in AWS us-east-1A partial outage or slowdown on Confluent Cloud for 56 min, not counted as downtime.
4 weeks ago
Experiencing high error rate in AZURE in West Europe regionA partial outage or slowdown on Confluent Cloud for 20 h, not counted as downtime.
4 weeks ago
Experiencing high error rate in AZURE in Germany West Central regionA partial outage or slowdown on Confluent Cloud for 56 min, not counted as downtime.
4 weeks ago
Missing Metrics on Confluent CloudA partial outage or slowdown for 0 min, not counted as downtime.
6 weeks ago
Elevated error rates in Azure East USA minor incident on Confluent Cloud for 13 h, not counted as downtime.
6 weeks ago
Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2A partial outage or slowdown on Confluent Cloud for 12 h, not counted as downtime.
6 weeks ago
Elevated error rates in Azure Germany West Central regionA partial outage or slowdown on Confluent Cloud for 4.8 h, not counted as downtime.
6 weeks ago
Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2A partial outage or slowdown on Confluent Cloud for 9.4 h, not counted as downtime.
7 weeks ago
Multiple Confluent Cloud services are in a degraded state - All regionsA partial outage or slowdown on Confluent Cloud for 82 min, not counted as downtime.
7 weeks ago
Connectivity degradation - AWS us-east-1A partial outage or slowdown on Confluent Cloud for 17 h, not counted as downtime.
2 months ago
Service Disruption affecting Authentication, Schema Registry, ksqlDB, and Flink in AWS us-east-1A minor incident on Confluent Cloud for 30 h, not counted as downtime.
2 months ago
Investigating Elevated Errors in GCP us-central1A minor incident on Confluent Cloud for 48 min, not counted as downtime.
2 months ago
Elevated error rates and latencies in Azure Southeast Asia regionA partial outage or slowdown on Confluent Cloud for 3.2 h, not counted as downtime.
2 months ago
Elevated error rates and latency in GCP us-west1A partial outage or slowdown on Confluent Cloud for 3.1 h, not counted as downtime.
2 months ago
Flink statements degraded in GCP us-central1 regionA minor incident on Confluent Cloud for 3 h, not counted as downtime.
3 months ago
Kafka cluster performance degradation for clusters in AWS region eu-central-1A minor incident on Confluent Cloud for 14 h, not counted as downtime.
3 months ago
Kafka consumer and producer degradation in Azure spaincentralA minor incident on Confluent Cloud for 2.9 h, not counted as downtime.
4 months ago
Confluent Cloud Metrics API is currently experiencing elevated error ratesA minor incident on Confluent Cloud for 70 min, not counted as downtime.
4 months ago
Increased error rates in Metrics APIA partial outage or slowdown on Confluent Cloud for 1.9 h, not counted as downtime.
4 months ago
Kafka cluster performance degradation for Basic and Standard clusters in AWS US-East-2A minor incident on Confluent Cloud for 2.1 h, not counted as downtime.
4 months ago
Intermittent Produce/Consume Unavailability in Azure Dedicated clustersA minor incident on Confluent Cloud for 1.9 h, not counted as downtime.
4 months ago
Confluent Cloud: Degraded inter-region connectivity: AWS us-west-2A partial outage or slowdown on Confluent Cloud for 4.2 h, not counted as downtime.
5 months ago
Latest 25 of 46.
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
Basic cluster
Basic clusters
Credit: below 99.5%: 10% · below 99%: 25% · below 95%: 100%
Standard (1 eCKU) or Enterprise (1 eCKU) cluster
Single-eCKU Standard or Enterprise clusters
Credit: below 99.9%: 10% · below 99%: 25% · below 95%: 100%
Dedicated single-zone cluster
Dedicated (Single Zone) clusters, header notes '(Including Jio region)'
Credit: below 99.95%: 10% · below 99%: 25% · below 95%: 100%
Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone)
Standard (2 eCKU), Enterprise (2 eCKU), or Dedicated (Multi-zone) clusters
Credit: below 99.99%: 10% · below 99%: 25% · below 95%: 100%
More in messaging
Apple publishes no SLA for it; its status page has no history this site can read.
Cloudflare promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the 71 days on file.
Observed 100% over 365 days
Confluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Confluent promises 99.99% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Confluent promises 99.999% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Twilio promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the 56 days on file.
Observed 100% over 365 days
Twilio promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the 56 days on file.
Observed 100% over 365 days
Apple Push Notification service (APNs)Apple publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Cloudflare QueuesCloudflare promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the 71 days on file.99.9%First credit10%Observed 365d100%All incidents 99.951%
Confluent Cloud Fully Managed ConnectorsConfluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.99%First credit10%Observed 365d100%All incidents 97.635%
Twilio APIs (Twilio-branded APIs)Twilio promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the 56 days on file.99.99%First credit10%Observed 365d100%All incidents 99.615%
Terms, exclusions and sources
- Measured
- Monthly Uptime Percentage per cluster; a minute is down if all continuous write attempts by Confluent's monitoring system fail
- Credit cap
- 100% of the monthly fees for the affected Cloud Service function (lowest band)
- Claim window
- Within five (5) calendar days after the last day of the month in which the Service Level was missed
- How to claim
- Log a support ticket (community-supported customers email cloud-support@confluent.io) with 'SLA Credit Request' in the subject, client versions/configs and request logs of failed writes
- Not covered
- Suspension for late payment, misuse or violation of the Agreement/AUP; Factors outside Confluent's reasonable control incl. force majeure, DoS attacks, internet issues; Third-party services incl. failures of the underlying cloud platform; Use of unsupported Kafka clients or unacceptable client configuration; Scheduled maintenance with five (5) days email notice, or ad hoc maintenance; Deployment on any Jio region, except as noted
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 97.635% · Downtime
< 99.99% ≥ 99% - - - 10% [Standard (2 ECKU), Enterprise (2 ECKU), or Dedicated (Multi-zone) Cluster column]
Table columns were mapped by position in the PDF layout. The '(Including Jio region)' label sits under the Dedicated (Single Zone) header in the layout. Credits are a % of monthly fees for the affected cluster and expire 12 months after issue.