Confluent Cloud (Kafka clusters) SLA
Confluent · Messaging · promises up to 99.99% · SLA of Jul 25, 2025 · checked 23h ago
2 major outages in the last 365 days. Worst region us-east-1: 33 h counted, 99.628% observed against the 99.99% Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone), which applies per region.
1 of 12 months fell below it (credits are claimed per month).
Last 90 days: no major outage.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegradedSep 23, 2026 · Open
- Elevated error rates in Azure Germany West Central regionConfluent CloudDegradedSep 22, 2026 · 4.8 h
- Confluent Cloud Console Degraded (All Regions) and Multiple Services Impacted in AWS us-west-2Confluent CloudDegradedSep 21, 2026 · 9.3 h
- Multiple Confluent Cloud services are in a degraded state - All regionsConfluent CloudDegradedSep 15, 2026 · 82 min
- Connectivity degradation - AWS us-east-1Confluent CloudDegradedSep 8, 2026 · 17 h
- Service Disruption affecting Authentication, Schema Registry, ksqlDB, and Flink in AWS us-east-1Confluent CloudMinorSep 8, 2026 · 30 h
- Investigating Elevated Errors in GCP us-central1Confluent CloudMinorSep 1, 2026 · 48 min
- Elevated error rates and latencies in Azure Southeast Asia regionConfluent CloudDegradedAug 25, 2026 · 3.2 h
- Elevated error rates and latency in GCP us-west1Confluent CloudDegradedAug 20, 2026 · 3.1 h
- Flink statements degraded in GCP us-central1 regionConfluent CloudMinorJul 17, 2026 · 3 h
- Kafka cluster performance degradation for clusters in AWS region eu-central-1Confluent CloudMinorJul 15, 2026 · 14 h
- Kafka consumer and producer degradation in Azure spaincentralConfluent CloudMinorJun 29, 2026 · 2.9 h
- Confluent Cloud Metrics API is currently experiencing elevated error ratesConfluent CloudMinorJun 29, 2026 · 70 min
- Increased error rates in Metrics APIConfluent CloudDegradedJun 25, 2026 · 1.9 h
- Kafka cluster performance degradation for Basic and Standard clusters in AWS US-East-2Confluent CloudMinorJun 21, 2026 · 2.1 h
- Intermittent Produce/Consume Unavailability in Azure Dedicated clustersConfluent CloudMinorJun 16, 2026 · 1.9 h
- Confluent Cloud — Degraded inter-region connectivity — AWS us-west-2Confluent CloudDegradedJun 12, 2026 · 4.2 h
- Elevated error rates and latencies in Azure westus2 regionConfluent CloudDegradedMay 29, 2026 · 15 h
- Connection failures in a set of PNI Gateways for Kafka Clusters in AWS us-east-1 and us-west-2Confluent CloudDegradedMay 22, 2026 · 1 min
- Elevated error rates and latency on produce and consume operations on AWS us-east-1 AZ4Confluent CloudDegradedMay 8, 2026 · 72 h counted, ran 28 d
- Experiencing delays in Tableflow external catalog syncs in AWSConfluent CloudDegradedApr 21, 2026 · 15 min
- Elevated error rates in AWS me-south-1 and me-central-1 regionsConfluent CloudDegradedApr 1, 2026 · 72 h counted, ran 105 d
- Metrics API was experiencing failures from 03:23 UTC to 03:58 UTCConfluent CloudDegradedMar 5, 2026 · 2.7 h
- Elevated error rates in AWS me-south-1 and me-central-1 regionsConfluent CloudDegradedMar 2, 2026 · 72 h counted, ran 18 d
- Elevated Error Rates in AWS me-central-1 regionConfluent CloudDegradedMar 1, 2026 · 4 h
Latest 25 of 50.
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
TierUptimeCredit of the monthly bill
- Basic clusterBasic clusters99.5%below 99.5%: 10% · below 99%: 25% · below 95%: 100%
- Standard (1 eCKU) or Enterprise (1 eCKU) clusterSingle-eCKU Standard or Enterprise clusters99.9%below 99.9%: 10% · below 99%: 25% · below 95%: 100%
- Dedicated single-zone clusterDedicated (Single Zone) clusters, header notes '(Including Jio region)'99.95%below 99.95%: 10% · below 99%: 25% · below 95%: 100%
- Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone)Standard (2 eCKU), Enterprise (2 eCKU), or Dedicated (Multi-zone) clusters99.99%below 99.99%: 10% · below 99%: 25% · below 95%: 100%
More in messaging
ServicePromisedFirst creditObserved 365dDowntime
Cloudflare QueuesCloudflare · Messaging · Enterprise99.9%First credit10%Observed 365d100%All incidents 99.984%
Confluent Cloud Fully Managed ConnectorsConfluent · Messaging · Connector to a multi-zone Dedicated, Enterprise or Standard cluster99.99%First credit10%Observed 365d99.628%All incidents 97.169%
Twilio APIs (Twilio-branded APIs)Twilio · Messaging · Twilio Enterprise Edition (or Administration Edition bought before Oct 24, 2024)99.99%First credit10%Observed 365d100%All incidents 99.63%
Terms, exclusions and sources
- Measured
- Monthly Uptime Percentage per cluster; a minute is down if all continuous write attempts by Confluent's monitoring system fail
- Credit cap
- 100% of the monthly fees for the affected Cloud Service function (lowest band)
- Claim window
- Within five (5) calendar days after the last day of the month in which the Service Level was missed
- How to claim
- Log a support ticket (community-supported customers email cloud-support@confluent.io) with 'SLA Credit Request' in the subject, client versions/configs and request logs of failed writes
- Not covered
- Suspension for late payment, misuse or violation of the Agreement/AUP; Factors outside Confluent's reasonable control incl. force majeure, DoS attacks, internet issues; Third-party services incl. failures of the underlying cloud platform; Use of unsupported Kafka clients or unacceptable client configuration; Scheduled maintenance with five (5) days email notice, or ad hoc maintenance; Deployment on any Jio region, except as noted
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 97.169% · Downtime
< 99.99% ≥ 99% - - - 10% [Standard (2 ECKU), Enterprise (2 ECKU), or Dedicated (Multi-zone) Cluster column]
Table columns were mapped by position in the PDF layout. The '(Including Jio region)' label sits under the Dedicated (Single Zone) header in the layout. Credits are a % of monthly fees for the affected cluster and expire 12 months after issue.
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