Uptimeby GlyphDatadog SLA
Observability · 1 of 1 services with an SLA · up to 99.8% · checked 47d ago
Services
Latest incidents
Status pageDelayed Events
A minor incident on APM, CI Visibility, Cloud Network Monitoring and 2 more for 48 min, not counted as downtime.
5 weeks ago
Users are unable to acknowledge, escalate, or resolve On-Call PagesA minor incident on Incident Response for 27 min, not counted as downtime.
6 weeks ago
Delayed Monitors NotificationsA minor incident on Monitors for 46 min, not counted as downtime.
7 weeks ago
Delayed events triggered by emailsA minor incident on Incident Response for 96 min, not counted as downtime.
7 weeks ago
Delayed CICD Optimization, Code Coverage, Code Security, and DORA dataA minor incident on CI Visibility for 5.7 h, not counted as downtime.
2 months ago
Delayed DBM Monitor EvaluationA minor incident on Database Monitoring for 17 min, not counted as downtime.
2 months ago
Delayed Processes dataA minor incident on Monitors for 46 min, not counted as downtime.
3 months ago
Delayed Evaluation of Service Check monitorsA minor incident on Monitors for 43 min, not counted as downtime.
3 months ago
Real user monitoring, distribution and custom processes metrics delayedA minor incident on Metrics and Infra Monitoring, Monitors, RUM for 1.8 h, not counted as downtime.
3 months ago
Synthetics Test Results DelayedA partial outage or slowdown on Synthetics for 46 min, not counted as downtime.
3 months ago
Latency with Pages and Monitor state changesA minor incident on Monitors for 65 min, not counted as downtime.
3 months ago
Delayed data streams dataA partial outage or slowdown on Data Streams Monitoring for 1.8 h, not counted as downtime.
4 months ago
Support response times
PlansStandard
Business Critical Incident: Every response within 2 hours (24x7) · Degraded Service Incident: Initial response within 12 Business Hours · General Issue: Initial response within 48 Business Hours
Premier
Business Critical Incident: Every response within 30 minutes (24x7) · Degraded Service Incident: Every response within 4 Business Hours · General Issue: Initial response within 12 Business Hours, subsequent within 24 Business Hours
About Datadog
Datadog has a public SLA-like availability commitment in its MSA, not a standalone SLA page. The MSA lists prior versions (Feb 28, 2023, June 20, 2019, ...) that were not compared. The Support Terms were last updated November 14, 2025. Business Hours run 8:00 PM Sunday to 9:00 PM Friday (EDT/EST). GovCloud has separate support terms.
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform. Source
Highest commitment: Datadog Core Services, 99.8% (Core Services on an Order (committed spend)).
Promise vs reality, last year
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.952% · Downtime
- Status page
- status.datadoghq.com/