Datadog SLA
Observability · 1 of 1 services with an SLA · up to 99.8% · checked 25h ago
Services
Latest incidents
Status page- Delayed Monitors NotificationsMonitorsMinorSep 21, 2026 · 46 min
- Delayed events triggered by emailsIncident ResponseMinorSep 20, 2026 · 96 min
- Delayed CICD Optimization, Code Coverage, Code Security, and DORA dataCI VisibilityMinorSep 3, 2026 · 5.7 h
- Delayed DBM Monitor EvaluationDatabase MonitoringMinorSep 2, 2026 · 17 min
- Delayed Processes dataMonitorsMinorAug 6, 2026 · 46 min
- Delayed Evaluation of Service Check monitorsMonitorsMinorJul 30, 2026 · 43 min
- Real user monitoring, distribution and custom processes metrics delayedMetrics and Infra Monitoring, Monitors, RUMMinorJul 29, 2026 · 1.8 h
- Synthetics Test Results DelayedSyntheticsDegradedJul 27, 2026 · 46 min
- Latency with Pages and Monitor state changesMonitorsMinorJul 23, 2026 · 65 min
- Delayed data streams dataData Streams MonitoringDegradedJul 10, 2026 · 1.8 h
- Errors Pulling Container ImagesContainer RegistryOutageJul 3, 2026 · 63 min
- Delayed data processing and errors in multiple productsAPM, CI Visibility, Code Coverage, Database Monitoring, Error Tracking, Observability PipelinesDegradedJun 30, 2026 · 2.7 h
Support response times
Plans- StandardIncluded2 hBusiness Critical Incident: Every response within 2 hours (24x7) · Degraded Service Incident: Initial response within 12 Business Hours · General Issue: Initial response within 48 Business Hours
- Premier30 minBusiness Critical Incident: Every response within 30 minutes (24x7) · Degraded Service Incident: Every response within 4 Business Hours · General Issue: Initial response within 12 Business Hours, subsequent within 24 Business Hours
About Datadog
Datadog has a public SLA-like availability commitment in its MSA, not a standalone SLA page. The MSA lists prior versions (Feb 28, 2023, June 20, 2019, ...) that were not compared. The Support Terms were last updated November 14, 2025. Business Hours run 8:00 PM Sunday to 9:00 PM Friday (EDT/EST). GovCloud has separate support terms.
Datadog, Inc. is an American company that provides an observability service for cloud-scale applications, providing monitoring of servers, databases, tools, and services, through a SaaS-based data analytics platform. Source
Highest commitment: Datadog Core Services, 99.8% (Core Services on an Order (committed spend)).
Promise vs reality
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.941% · Downtime
- Status page
- status.datadoghq.com/
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.