Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

MongoDB SLA

Data · 1 of 1 services with an SLA · up to 99.995% · checked 47d ago

Official SLACompare

Services

Missed its SLA99.995%
MongoDB Atlas (database clusters)
MongoDB promises 99.995% uptime, with a 10% credit when it misses; its status page showed 60 min of major outage in the last year.
Observed 99.989% over 365 days

Latest incidents

Status page
MinorOct 20, 2026
GCP Availability Zone europe-west2-b connectivity issues
A minor incident on MongoDB Cloud for 13 h, not counted as downtime.
2 weeks ago
DegradedOct 9, 2026
Issue impacting Atlas Search availability on certain clusters
A partial outage or slowdown on MongoDB Atlas Search for 1.8 h, not counted as downtime.
4 weeks ago
MinorOct 2, 2026
MongoDB Charts: Infinite login loop when creating new Charts projects
A minor incident on MongoDB Charts for 5 h, not counted as downtime.
5 weeks ago
DegradedOct 1, 2026
Trigger processing may be delayed globally
A partial outage or slowdown on MongoDB Atlas App Services and Device Sync for 5.2 h, not counted as downtime.
5 weeks ago
DegradedSep 16, 2026
Support Portal Outage
A partial outage or slowdown on MongoDB Support Portal for 6.4 h, not counted as downtime.
7 weeks ago
MinorSep 11, 2026
Atlas is experiencing issues with issuing certificates from Lets Encrypt
A minor incident on MongoDB Cloud, MongoDB Atlas for Government for 2.4 h, not counted as downtime.
8 weeks ago
DegradedSep 3, 2026
Impaired Cluster operations in AWS me-central-1 and AWS me-south-1
A partial outage or slowdown on MongoDB Cloud, still open, not counted as downtime.
72 h counted, ran 67 d2 months ago
MinorAug 28, 2026
MongoDB Atlas Log Integration service degraded
A minor incident for 0 min, not counted as downtime.
2 months ago
MinorAug 18, 2026
Atlas UI and API Periodic Unavailability
A minor incident on MongoDB Cloud for 66 min, not counted as downtime.
2 months ago
DegradedAug 5, 2026
GCP capacity constraints affecting Atlas deployments
A partial outage or slowdown on MongoDB Cloud for 7 h, not counted as downtime.
3 months ago
DegradedAug 3, 2026
Elevated errors on VoyageAI APIs
A partial outage or slowdown on VoyageAI Embedding and Reranking Models for 2.5 h, not counted as downtime.
3 months ago
MinorJul 29, 2026
Delayed cluster configuration affecting free and flex users
A minor incident on MongoDB Cloud for 42 min, not counted as downtime.
3 months ago

Support response times

Plans
Fastest n/aFree
Basic (free)
No published response targets.
Fastest 8 h
Developer
Severity Level 1: 8 hours · Severity Level 2: 10 hours · Severity Level 3: 12 hours · Severity Level 4: 24 hours
Fastest 2 h
Pro
Severity Level 1: 2 hours · Severity Level 2: 4 hours · Severity Level 3: 8 hours · Severity Level 4: 24 hours
Fastest 30 min
Enterprise
Severity Level 1: 30 minutes · Severity Level 2: 2 hours · Severity Level 3: 4 hours · Severity Level 4: 24 hours
Fastest 15 min
Platinum
Severity Level 1: 15 minutes · Severity Level 2: 1 hour · Severity Level 3: 4 hours · Severity Level 4: 24 hours

SLA changes

SLA page changedUnverifiedOct 23, 2026
MongoDB Atlas (database clusters)
The SLA page text changed (6 sentences added, 1 removed); it still states 99.995%.
2 weeks agoPage
From the change logJun 23, 2021
MongoDB Atlas (database clusters)
Coverage expanded from M30+ to M10+ clusters; 99.995% and the 10/25/100% credit schedule unchanged. April 2021 snapshot (version 'Last updated: June 1, 2020') reads 'applies only to MongoDB Atlas deployments at level M30 or above'.
5 years agoSource
From the change logJun 1, 2020
MongoDB Atlas (database clusters)
MongoDB's changelog states: 'We have updated our service credit offering for failures of uptime.' The pre-change numbers could not be verified: the earliest Wayback capture (2020-10-01) is already after this change.
6 years agoSource
About MongoDB

Support plans are now Developer / Pro / Enterprise / Platinum (plus free Basic); there is no plan called 'Premium'. The support-plans page shows Sev 1 only (8h / 2h / 30m / 15m); the full per-severity table comes from the Cloud Services Support Policy (Last updated: May 5, 2026), which applies to Atlas on MongoDB Server 5.0 or higher. Sev 1-2 are covered 24x7; Sev 3-4 run M-F 9am-6pm in the customer's local time. Support prices are not shown in the fetched page HTML (it only says 'Contact Sales').

MongoDB, Inc. is an American software company that develops and provides commercial support for the source-available database engine MongoDB, a database for unstructured data. Source

Highest commitment: MongoDB Atlas (database clusters), 99.995% (Dedicated clusters M10 and above).

Promise vs reality, last year

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history
Status history since Sep 22, 2025
Weighted uptime
All incidents, weighted: 99.279% · Downtime
Status page
status.mongodb.com/
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