MongoDB SLA
Data · 1 of 1 services with an SLA · up to 99.995% · checked 26h ago
Services
Latest incidents
Status page- Support Portal OutageMongoDB Support PortalDegradedSep 16, 2026 · 6.4 h
- Atlas is experiencing issues with issuing certificates from Lets EncryptMongoDB Cloud, MongoDB Atlas for GovernmentMinorSep 11, 2026 · 2.4 h
- Impaired Cluster operations in AWS me-central-1 and AWS me-south-1MongoDB CloudDegradedSep 3, 2026 · Open counted, ran 21 d
- MongoDB Atlas Log Integration service degradedMinorAug 28, 2026 · 0 min
- Atlas UI and API Periodic UnavailabilityMongoDB CloudMinorAug 18, 2026 · 66 min
- GCP capacity constraints affecting Atlas deploymentsMongoDB CloudDegradedAug 5, 2026 · 7 h
- Elevated errors on VoyageAI APIsVoyageAI Embedding and Reranking ModelsDegradedAug 3, 2026 · 2.5 h
- Delayed cluster configuration affecting free and flex usersMongoDB CloudMinorJul 29, 2026 · 42 min
- VoyageAI elevated errorsVoyageAI Embedding and Reranking ModelsDegradedJul 27, 2026 · 11 min
- Cluster connectivity issues in Azure westusMongoDB CloudDegradedJul 23, 2026 · 4.1 h
- Atlas Stream Processing is experiencing issues in Azure - West EuropeMongoDB Atlas Stream ProcessingMinorJul 9, 2026 · 2.1 h
- Atlas is experiencing issues with issuing certificates from Lets EncryptMongoDB CloudMinorJul 9, 2026 · 19 h
Support response times
Plans- Basic (free)Freen/aNo published response targets.
- Developer8 hSeverity Level 1: 8 hours · Severity Level 2: 10 hours · Severity Level 3: 12 hours · Severity Level 4: 24 hours
- Pro2 hSeverity Level 1: 2 hours · Severity Level 2: 4 hours · Severity Level 3: 8 hours · Severity Level 4: 24 hours
- Enterprise30 minSeverity Level 1: 30 minutes · Severity Level 2: 2 hours · Severity Level 3: 4 hours · Severity Level 4: 24 hours
- Platinum15 minSeverity Level 1: 15 minutes · Severity Level 2: 1 hour · Severity Level 3: 4 hours · Severity Level 4: 24 hours
SLA changes
- Jun 23, 2021MongoDB Atlas (database clusters)Coverage expanded from M30+ to M10+ clusters; 99.995% and the 10/25/100% credit schedule unchanged. April 2021 snapshot (version 'Last updated: June 1, 2020') reads 'applies only to MongoDB Atlas deployments at level M30 or above'.Source
- Jun 1, 2020MongoDB Atlas (database clusters)MongoDB's changelog states: 'We have updated our service credit offering for failures of uptime.' The pre-change numbers could not be verified: the earliest Wayback capture (2020-10-01) is already after this change.Source
About MongoDB
Support plans are now Developer / Pro / Enterprise / Platinum (plus free Basic); there is no plan called 'Premium'. The support-plans page shows Sev 1 only (8h / 2h / 30m / 15m); the full per-severity table comes from the Cloud Services Support Policy (Last updated: May 5, 2026), which applies to Atlas on MongoDB Server 5.0 or higher. Sev 1-2 are covered 24x7; Sev 3-4 run M-F 9am-6pm in the customer's local time. Support prices are not shown in the fetched page HTML (it only says 'Contact Sales').
MongoDB, Inc. is an American software company that develops and provides commercial support for the source-available database engine MongoDB, a database for unstructured data. Source
Highest commitment: MongoDB Atlas (database clusters), 99.995% (Dedicated clusters M10 and above).
Promise vs reality
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.215% · Downtime
- Status page
- status.mongodb.com/
- Across fru.dev
- Company profileQuarterlyPaydaysChangefeedTechConf
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.