Uptimeby GlyphMongoDB Atlas (database clusters) SLA
MongoDB · Databases · promises up to 99.995% · SLA of Jun 23, 2021 · checked 47d ago
1 major outage in the last 365 days. Worst region me-central-1: 60 min counted, 99.989% observed against the 99.995% Dedicated clusters M10 and above, which applies per region.
1 of 12 months fell below it (credits are claimed per month).
Last 90 days: no major outage.
Incidents, last 365 days
GCP Availability Zone europe-west2-b connectivity issues
A minor incident on MongoDB Cloud for 13 h, not counted as downtime.
2 weeks ago
Issue impacting Atlas Search availability on certain clustersA partial outage or slowdown on MongoDB Atlas Search for 1.8 h, not counted as downtime.
4 weeks ago
MongoDB Charts: Infinite login loop when creating new Charts projectsA minor incident on MongoDB Charts for 5 h, not counted as downtime.
5 weeks ago
Trigger processing may be delayed globallyA partial outage or slowdown on MongoDB Atlas App Services and Device Sync for 5.2 h, not counted as downtime.
5 weeks ago
Support Portal OutageA partial outage or slowdown on MongoDB Support Portal for 6.4 h, not counted as downtime.
7 weeks ago
Atlas is experiencing issues with issuing certificates from Lets EncryptA minor incident on MongoDB Cloud, MongoDB Atlas for Government for 2.4 h, not counted as downtime.
8 weeks ago
Impaired Cluster operations in AWS me-central-1 and AWS me-south-1A partial outage or slowdown on MongoDB Cloud, still open, not counted as downtime.
72 h counted, ran 67 d2 months ago
MongoDB Atlas Log Integration service degradedA minor incident for 0 min, not counted as downtime.
2 months ago
Atlas UI and API Periodic UnavailabilityA minor incident on MongoDB Cloud for 66 min, not counted as downtime.
2 months ago
GCP capacity constraints affecting Atlas deploymentsA partial outage or slowdown on MongoDB Cloud for 7 h, not counted as downtime.
3 months ago
Elevated errors on VoyageAI APIsA partial outage or slowdown on VoyageAI Embedding and Reranking Models for 2.5 h, not counted as downtime.
3 months ago
Delayed cluster configuration affecting free and flex usersA minor incident on MongoDB Cloud for 42 min, not counted as downtime.
3 months ago
VoyageAI elevated errorsA partial outage or slowdown on VoyageAI Embedding and Reranking Models for 11 min, not counted as downtime.
3 months ago
Cluster connectivity issues in Azure westusA partial outage or slowdown on MongoDB Cloud for 4.1 h, not counted as downtime.
3 months ago
Atlas Stream Processing is experiencing issues in Azure - West EuropeA minor incident on MongoDB Atlas Stream Processing for 2.1 h, not counted as downtime.
4 months ago
Atlas is experiencing issues with issuing certificates from Lets EncryptA minor incident on MongoDB Cloud for 19 h, not counted as downtime.
4 months ago
Atlas Data Federation and Online Archive cloud-provider IAM authentication errorA minor incident on MongoDB Atlas Data Federation and Online Archive for 43 min, not counted as downtime.
4 months ago
Impaired Cluster Operations due to Lets Encrypt Service DegradationA minor incident on MongoDB Cloud, MongoDB Atlas for Government for 27 min, not counted as downtime.
4 months ago
Impaired Cluster Operations due to Lets Encrypt OutageA minor incident on MongoDB Cloud, MongoDB Atlas for Government for 92 min, not counted as downtime.
4 months ago
Investigating connection issues to ADFA in GCPA partial outage or slowdown on MongoDB Atlas Data Federation and Online Archive for 71 min, not counted as downtime.
5 months ago
Metrics may fail to send to DataDog Gov integrationsA minor incident on MongoDB Atlas for Government for 73 min, not counted as downtime.
5 months ago
Authentication failures when running search queries for some clustersA minor incident on MongoDB Cloud, MongoDB Atlas Search for 6.3 h, not counted as downtime.
5 months ago
[Atlas for Government] Data plane node logs unavailable for last 6 daysA minor incident on MongoDB Atlas for Government for 1.8 h, not counted as downtime.
5 months ago
Impaired Cluster Operations due to Lets Encrypt OutageA minor incident on MongoDB Cloud, MongoDB Atlas for Government for 2.5 h, not counted as downtime.
6 months ago
AWS Availability Zone use1-az4 in US-EAST-1 Region is ImpairedA minor incident on MongoDB Cloud for 36 h, not counted as downtime.
6 months ago
Latest 25 of 49.
Major outage time per month
Allowed per month: 2.2 min
Commitments and credits
Dedicated clusters M10 and above
Atlas deployments at level M10 or above that have been up at least 24 hours (replica sets, sharded and multi-region alike; the SLA makes no distinction)
Credit: below 99.995%: 10% · below 99%: 25% · below 95%: 100%
SLA changes
MongoDB Atlas (database clusters)
The SLA page text changed (6 sentences added, 1 removed); it still states 99.995%.
2 weeks agoPage
MongoDB Atlas (database clusters)
Coverage expanded from M30+ to M10+ clusters; 99.995% and the 10/25/100% credit schedule unchanged. April 2021 snapshot (version 'Last updated: June 1, 2020') reads 'applies only to MongoDB Atlas deployments at level M30 or above'.
5 years agoSource
MongoDB Atlas (database clusters)
MongoDB's changelog states: 'We have updated our service credit offering for failures of uptime.' The pre-change numbers could not be verified: the earliest Wayback capture (2020-10-01) is already after this change.
6 years agoSource
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Cloud SQLGoogle Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.99.99%First credit10%Observed 365d99.939%All incidents 99.467%
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Terms, exclusions and sources
- Measured
- Monthly Uptime Percentage per Atlas cluster; a minute is unavailable if all continuous connection attempts to the cluster fail
- Credit cap
- 100% of the Applicable Monthly Service Fees for the affected cluster
- Claim window
- Log a support ticket within 24 hours of becoming aware; submit claim by the end of the month following the month of Downtime
- How to claim
- Support ticket with request logs, time/duration of Downtime, affected users and remediation attempts; credit applied to a future invoice for that cluster
- Not covered
- Factors outside MongoDB's reasonable control (natural disaster, war, government action, network failures at customer site); Third-party services incl. the cloud platforms Atlas runs on; Use of customer's password or equipment; Improper use, scaling or configuration, or poor security practices; MongoDB Beta Offerings; Scheduled maintenance and upgrades (not counted as Downtime)
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.279% · Downtime
< 99.995% but equal to or greater than 99.0% | 10% | < 99.0% | 25% | < 95.0% | 100%
The current SLA has a single 99.995% commitment; there are no separate replica-set vs sharded vs multi-region tiers on the page. Free/shared tiers (M0, Flex) and anything below M10 are not covered. 'We will provide at least 90 days' advance notice for adverse changes to this SLA.' The old URL mongodb.com/cloud/atlas/sla redirects here.