Perplexity SLA
AI · 0 of 1 services with an SLA · no public SLA · checked 42h ago
Services
ServicePromisedFirst creditObserved 365dDowntime
Latest incidents
Status pageStartedIncidentCounted asDuration
- Issue with usage based billingDegradedSep 7, 2026 · 0 min2 weeks ago
- We have identified few connectors that are impacting users.OutageSep 7, 2026 · 0 min2 weeks ago
- Computer Sandbox ErrorsMinorAug 24, 2026 · 0 min4 weeks ago
- Investigating API issueOutageAug 24, 2026 · 0 min4 weeks ago
- Computer Sandbox IssueMinorAug 24, 2026 · 0 min4 weeks ago
- Computer sandbox issuesOutageAug 24, 2026 · 0 min4 weeks ago
- Computer Sandbox IssueOutageAug 24, 2026 · 0 min4 weeks ago
- Computer Sandbox IssueOutageAug 24, 2026 · 0 min4 weeks ago
- Connector connectivity issuesOutageAug 24, 2026 · 0 min4 weeks ago
- Perplexity Website and API incidentMinorAug 24, 2026 · 0 min4 weeks ago
- An issue affecting the stability of the website has been detectedOutageAug 24, 2026 · 0 min4 weeks ago
- Sonar API incidentOutageAug 24, 2026 · 0 min4 weeks ago
Support response times
Perplexity publishes no support response times.
About Perplexity
Observed uptime for the API comes from status.perplexity.com.
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Aug 24, 2026
- Status page
- status.perplexity.com/