Uptimeby GlyphPinecone SLA
Data · 1 of 1 services with an SLA · up to 99.95% · checked 47d ago
Services
Latest incidents
Status page[Metrics Endpoint] 5xx Errors on */metrics/discovery
A minor incident on Console, Index Management for 93 min, not counted as downtime.
6 days ago
[Pod-Based Indexes] Stalled control plane operations.A minor incident on Index Management for 3.3 h, not counted as downtime.
7 days ago
[Inference] 5xx errors on some `llama-text-embed-v2` requestsA minor incident for 0 min, not counted as downtime.
3 weeks ago
[SERVERLESS][GCP][us-central1] Newly created indexes failing to initializeA partial outage or slowdown on Index Management for 70 min, not counted as downtime.
4 weeks ago
[Pods][AWS][us-east-1] Write failures and high latencyA minor incident on us-east-1 for 14 min, not counted as downtime.
6 weeks ago
[Serverless][AWS][eu-west-1] 5xx on read requestsA partial outage or slowdown on eu-west-1 for 58 min, not counted as downtime.
6 weeks ago
[Serverless][AWS][us-west-2] 5xx errors on the readpathA partial outage or slowdown on us-west-2 for 11 h, not counted as downtime.
7 weeks ago
5xx errors on some control plane operationsA partial outage or slowdown on Console, Index Management, Assistant for 4.6 h, not counted as downtime.
2 months ago
[SERVERLESS][GCP][us-central1] 5xx errors on some read and write requestsA partial outage or slowdown on us-central1 for 21 min, not counted as downtime.
2 months ago
[SERVERLESS][Azure][eastus2] 5xx errors for some namespacesA major outage on Azure eastus2 for 30 min, counted as downtime.
3 months ago
[SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexesA minor incident on us-east-1 for 75 min, not counted as downtime.
3 months ago
[Serverless][AWS][us-east-1] Increase in freshness lag for some namespacesA minor incident on us-east-1 for 4.9 h, not counted as downtime.
4 months ago
Support response times
PlansFree
No published response targets.
Developer
Sev-1: 8 Business Hours · Sev-2: 12 Business Hours · Sev-3: 2 Business Days · Sev-4: 3 Business Days
Pro
Sev-1: 2 hours, 24x7x365 · Sev-2: 4 Business Hours · Sev-3: 12 Business Hours · Sev-4: 2 Business Days
Premium
Sev-1: 30 minutes, 24x7x365 · Sev-2: 2 Business Hours · Sev-3: 8 Business Hours · Sev-4: 12 Business Hours
SLA changes
Pinecone Database (pod-based and serverless)
Support Policy: the top tier was renamed from 'Enterprise' to 'Premium'. The policy says 'No other changes were made' (support tier naming only, not uptime).
1 year agoSource
About Pinecone
Support Policy last updated February 28, 2025. Business Hours are 8:00 a.m.-8:00 p.m. US Eastern on Business Days. Premium support requires a Premium-eligible Advance Commitment. Add-on prices for Developer and Pro support are not published on the pages fetched.
The vector database, Pinecone Assistant and hosted inference. Source
Highest commitment: Pinecone Database (pod-based and serverless), 99.95% (Enterprise Advance Commitment).
Promise vs reality, last year
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Aug 5, 2025
- Weighted uptime
- All incidents, weighted: 99.921% · Downtime
- Status page
- status.pinecone.io/