Does Pinecone have an SLA?

Yes. Pinecone publishes SLAs for 1 of the 1 services on file here, up to 99.95% for Pinecone Database (pod-based and serverless).

Pinecone SLA

Q: What is Pinecone's uptime guarantee?

Pinecone Database (pod-based and serverless): 99.95% (Enterprise Advance Commitment)

Data · 1 of 1 services with an SLA · up to 99.95% · checked 24h ago

Official SLA Compare

Services

ServicePromisedFirst creditObserved 365dDowntime

Pinecone Database (pod-based and serverless)Databases · Enterprise Advance Commitment99.95%First credit10%Observed 365d99.994%All incidents 99.919%30 min

Latest incidents

Status page

StartedIncidentCounted asDuration

Sep 22, 2026[Serverless][AWS][eu-west-1] 5xx on read requestseu-west-1Degraded58 minSep 22, 2026 · 58 min
Sep 17, 2026[Serverless][AWS][us-west-2] 5xx errors on the readpathus-west-2Degraded11 hSep 17, 2026 · 11 h
Sep 1, 20265xx errors on some control plane operationsConsole, Index Management, AssistantDegraded4.6 hSep 1, 2026 · 4.6 h
Aug 25, 2026[SERVERLESS][GCP][us-central1] 5xx errors on some read and write requestsus-central1Degraded21 minAug 25, 2026 · 21 min
Jul 21, 2026[SERVERLESS][Azure][eastus2] 5xx errors for some namespacesAzure eastus2Outage30 minJul 21, 2026 · 30 min
Jul 20, 2026[SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexesus-east-1Minor75 minJul 20, 2026 · 75 min
Jul 12, 2026[Serverless][AWS][us-east-1] Increase in freshness lag for some namespacesus-east-1Minor4.9 hJul 12, 2026 · 4.9 h
Jul 9, 2026[Serverless][Azure][eastus2] 5xx errors on some requests for some indexesAzure eastus2Degraded4.8 hJul 9, 2026 · 4.8 h
Jun 18, 2026Some initial queries to infrequently read namespaces incorrectly returning empty resultsus-west-2, eu-west-1, us-central1, europe-west4Minor8.4 hJun 18, 2026 · 8.4 h
Jun 6, 2026[Serverless][AWS][us-west-2] 5xx errors for some requests on some indexesus-west-2Degraded3.6 hJun 6, 2026 · 3.6 h
Jun 6, 2026[Serverless][AWS][us-west-2] Read path operations for some indexes may experience elevated latency and timeoutsus-west-2Minor2.8 hJun 6, 2026 · 2.8 h
Jun 6, 2026[AWS][us-east-1] 5xx errors for some requests on some indexesus-east-1Minor27 minJun 6, 2026 · 27 min

Support response times

Plans

PlanFastestFirst response targets

FreeIncluded on all plansn/aNo published response targets.
Developern/aSev-1: 8 Business Hours · Sev-2: 12 Business Hours · Sev-3: 2 Business Days · Sev-4: 3 Business Days
ProIncluded with Enterprise plan; add-on otherwise (price not published)2 hSev-1: 2 hours, 24x7x365 · Sev-2: 4 Business Hours · Sev-3: 12 Business Hours · Sev-4: 2 Business Days
Premium30 minSev-1: 30 minutes, 24x7x365 · Sev-2: 2 Business Hours · Sev-3: 8 Business Hours · Sev-4: 12 Business Hours

SLA changes

DateServiceChangeSource

Feb 28, 2025Pinecone Database (pod-based and serverless)Support Policy: the top tier was renamed from 'Enterprise' to 'Premium'. The policy says 'No other changes were made' (support tier naming only, not uptime).Source

About Pinecone

Support Policy last updated February 28, 2025. Business Hours are 8:00 a.m.-8:00 p.m. US Eastern on Business Days. Premium support requires a Premium-eligible Advance Commitment. Add-on prices for Developer and Pro support are not published on the pages fetched.

The vector database, Pinecone Assistant and hosted inference. Source

Highest commitment: Pinecone Database (pod-based and serverless), 99.95% (Enterprise Advance Commitment).

Promise vs reality

ServiceDowntime vs allowed

Pinecone Database (pod-based and serverless)Pinecone99.95% / 99.994%30 min downof 4.4 h allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Status history: Status history since Aug 5, 2025
Weighted uptime: All incidents, weighted: 99.919% · Downtime
Status page: status.pinecone.io/
Across fru.dev: Company profile Changefeed
Compare with: Confluent Databricks Elastic MongoDB Snowflake Supabase

Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.