Pinecone Database (pod-based and serverless) SLA
Pinecone · Databases · promises up to 99.95% · SLA of Aug 29, 2024 · checked 25h ago
1 major outage in the last 365 days. Worst region eastus2: 30 min counted, 99.994% observed against the 99.95% Enterprise Advance Commitment, which applies per region.
1 of 12 months fell below it (credits are claimed per month).
Last 90 days: 30 min counted, 99.977% observed.
Incidents, last 365 days
StartedIncidentCounted asDuration
- [Serverless][AWS][eu-west-1] 5xx on read requestseu-west-1DegradedSep 22, 2026 · 58 min
- [Serverless][AWS][us-west-2] 5xx errors on the readpathus-west-2DegradedSep 17, 2026 · 11 h
- 5xx errors on some control plane operationsConsole, Index Management, AssistantDegradedSep 1, 2026 · 4.6 h
- [SERVERLESS][GCP][us-central1] 5xx errors on some read and write requestsus-central1DegradedAug 25, 2026 · 21 min
- [SERVERLESS][Azure][eastus2] 5xx errors for some namespacesAzure eastus2OutageJul 21, 2026 · 30 min
- [SERVERLESS][AWS][us-east-1] Increased latency and 5xx errors for some indexesus-east-1MinorJul 20, 2026 · 75 min
- [Serverless][AWS][us-east-1] Increase in freshness lag for some namespacesus-east-1MinorJul 12, 2026 · 4.9 h
- [Serverless][Azure][eastus2] 5xx errors on some requests for some indexesAzure eastus2DegradedJul 9, 2026 · 4.8 h
- Some initial queries to infrequently read namespaces incorrectly returning empty resultsus-west-2, eu-west-1, us-central1, europe-west4MinorJun 18, 2026 · 8.4 h
- [Serverless][AWS][us-west-2] 5xx errors for some requests on some indexesus-west-2DegradedJun 6, 2026 · 3.6 h
- [Serverless][AWS][us-west-2] Read path operations for some indexes may experience elevated latency and timeoutsus-west-2MinorJun 6, 2026 · 2.8 h
- [AWS][us-east-1] 5xx errors for some requests on some indexesus-east-1MinorJun 6, 2026 · 27 min
- [Serverless][AWS][us-west-2] 5xx errors and longer response times on upsert requests for some indexes.us-west-2DegradedMay 25, 2026 · 79 min
- [AWS][us-east-1] 5xx errors on read and write operations for some indexesus-east-1DegradedMay 13, 2026 · 61 min
- [AWS][us-east-1] 5xx errors for some requests on some indexesus-east-1DegradedMay 6, 2026 · 27 min
- Pinecone Console loading slowly for some usersConsoleMinorMay 6, 2026 · 20 min
- [GCP][europe-west4] Errors for upsert operations on some indexeseurope-west4DegradedMar 13, 2026 · 63 min
- [AWS][us-east-1] Prometheus metrics are unavailable through the Pinecone console or the metric proxyus-east-1MinorMar 5, 2026 · 65 min
- [Serverless][GCP][us-central1] 5xx errors on some read operations for some indexesus-central1DegradedMar 4, 2026 · 70 min
- [GCP][us-central1][europe-west4] Errors on some read operationsus-central1, europe-west4DegradedFeb 23, 2026 · 2.6 h
- [Serverless][AWS][us-east-1] Increase in freshness lag for some namespacesus-east-1MinorFeb 5, 2026 · 11 h
- [Serverless][AWS][us-east-1] 5xx errors on read operations for some indexesus-east-1DegradedJan 15, 2026 · 3.3 h
- Intermittent unavailability across all environments for some indexesus-west1, us-west-2, us-east1, us-east-1, us-central1, eu-west-1DegradedJan 2, 2026 · 87 min
- [Serverless][AWS][us-west-2] 5xx errors on some read path operationsus-west-2DegradedDec 31, 2025 · 16 min
- [Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexeseurope-west4DegradedDec 15, 2025 · 11 h
Latest 25 of 34.
Major outage time per month
Allowed per month: 22 min
Commitments and credits
TierUptimeCredit of the monthly bill
- Enterprise Advance CommitmentDatabase Services under an Enterprise plan with a 12+ month prepaid Advance Commitment; pod-based indexes must keep at least two replicas all month99.95%below 99.95%: 10% · below 99%: 25% · below 95%: 50%
SLA changes
DateServiceChangeSource
- Feb 28, 2025Pinecone Database (pod-based and serverless)Support Policy: the top tier was renamed from 'Enterprise' to 'Premium'. The policy says 'No other changes were made' (support tier naming only, not uptime).Source
More in databases
ServicePromisedFirst creditObserved 365dDowntime
Amazon DynamoDBAWS · Databases · Global Tables SLA99.999%First credit10%Observed 365d99.178%All incidents 99.852%
Lakebase PostgresDatabricks · Databases · High Availability endpoint99.99%First credit5%Observed 365dNo feedAll incidents 100%
Managed DatabasesDigitalOcean · Databases · Cluster with Standby Nodes99.95%First credit10%Observed 365d100%All incidents 99.992%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic · Databases · Platinum or Enterprise, High Availability deployment99.95%First credit10%Observed 365d99.146%All incidents 99.896%
Cloud SQLGoogle Cloud · Databases · Enterprise Plus edition with HA (or read pool with 2+ nodes)99.99%First credit10%Observed 365d99.927%All incidents 99.488%
Azure SQL DatabaseMicrosoft Azure · Databases · General Purpose / Business Critical / Premium / Hyperscale, Zone Redundant99.995%First credit10%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- Monthly Uptime Percentage per index; a full minute is Downtime if continuous connection attempts fail (per minute-by-minute logs)
- Credit cap
- 50% of Database Monthly Fees (lowest band)
- Claim window
- Support Ticket within 60 minutes of the start of Downtime; credit request by the end of the following calendar month
- How to claim
- Separate Support Ticket with subject 'Request for SLA Credit' plus logs, affected users, dates/duration and remediation attempts
- Not covered
- Customer breach of an Order or the Agreement; Configuration or use not per Documentation; Customer Systems or Connections failures; Cloud Provider failures; Force Majeure Events; Noticed maintenance (via console or status page)
- Status history
- Status history since Aug 5, 2025
- Weighted uptime
- All incidents, weighted: 99.919% · Downtime
Pinecone will use commercially reasonable efforts to make Database Services available at least 99.95% of the time during each calendar month
The pricing page lists '99.95% Uptime SLA' only on the Enterprise plan ($500/month minimum usage). Preview Offerings are excluded. The status page's uptime figure is informational only and 'does not equate to the Monthly Uptime Percentage'.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.