Scale AI SLA
AI · 0 of 1 services with an SLA · no public SLA · checked 39h ago
Services
ServicePromisedFirst creditObserved 365dDowntime
Latest incidents
Status pageStartedIncidentCounted asDuration
- Degraded performanceAPI, Platform, Web ApplicationDegradedJan 6, 2025 · 2.6 h1 year ago
- Site OutageAPI, Platform, Web ApplicationMinorApr 26, 2024 · 36 min2 years ago
- Nucleus Degraded PerformanceNucleusMinorMar 19, 2024 · 3.2 h2 years ago
- Cloudflare OutageCommercial Web ApplicationOutageJan 15, 2024 · 6.3 h2 years ago
- Donovan Web Application OutageCommercial Web ApplicationOutageNov 20, 2023 · 32 min2 years ago
- Elevated Error RateAPI, Platform, Web Application, Quality Assurance, Document AI, NucleusOutageSep 18, 2023 · 23 h3 years ago
- Spellbook Application ErrorSpellbookOutageMay 16, 2023 · 76 min3 years ago
- Catalog Forge Platform UnresponsiveCatalog ForgeOutageApr 28, 2023 · 3.2 h3 years ago
- Site OutageAPI, Platform, Web Application, Quality Assurance, Document AI, NucleusOutageMar 11, 2023 · 96 min3 years ago
- Elevated latenciesAPI, Platform, Web Application, Quality Assurance, Document AI, NucleusMinorMar 3, 2023 · 1.7 h3 years ago
- Elevated API Error RatesAPI, Platform, Web Application, Quality Assurance, Document AI, NucleusDegradedMar 3, 2023 · 75 min3 years ago
- Catalog Forge slow or unresponsiveCatalog ForgeDegradedJan 27, 2023 · 86 min3 years ago
Support response times
Scale AI publishes no support response times.
About Scale AI
No public SLA; any service levels would sit in an Order Form. Observed uptime comes from status.scale.com.
Scale AI, Inc. is an American artificial intelligence infrastructure and software company based in San Francisco, California. Source
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Aug 7, 2021
- Status page
- status.scale.com/