Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Scale AI SLA

AI · 0 of 1 services with an SLA · no public SLA · checked 47d ago

Official SLACompare

Services

No SLA
Scale Data Engine and GenAI Platform
Scale AI publishes no SLA for it; its status page showed no major outage in the last year.
Observed 100% over 365 days

Latest incidents

Status page
DegradedJan 6, 2025
Degraded performance
A partial outage or slowdown on API, Platform, Web Application for 2.6 h, not counted as downtime.
1 year ago
MinorApr 26, 2024
Site Outage
A minor incident on API, Platform, Web Application for 36 min, not counted as downtime.
2 years ago
MinorMar 19, 2024
Nucleus Degraded Performance
A minor incident on Nucleus for 3.2 h, not counted as downtime.
2 years ago
OutageJan 15, 2024
Cloudflare Outage
A major outage on Commercial Web Application for 6.3 h, counted as downtime.
2 years ago
OutageNov 20, 2023
Donovan Web Application Outage
A major outage on Commercial Web Application for 32 min, counted as downtime.
2 years ago
OutageSep 18, 2023
Elevated Error Rate
A major outage on API, Platform, Web Application and 3 more for 23 h, counted as downtime.
3 years ago
OutageMay 16, 2023
Spellbook Application Error
A major outage on Spellbook for 76 min, counted as downtime.
3 years ago
OutageApr 28, 2023
Catalog Forge Platform Unresponsive
A major outage on Catalog Forge for 3.2 h, counted as downtime.
3 years ago
OutageMar 11, 2023
Site Outage
A major outage on API, Platform, Web Application and 3 more for 96 min, counted as downtime.
3 years ago
MinorMar 3, 2023
Elevated latencies
A minor incident on API, Platform, Web Application and 3 more for 1.7 h, not counted as downtime.
3 years ago
DegradedMar 3, 2023
Elevated API Error Rates
A partial outage or slowdown on API, Platform, Web Application and 3 more for 75 min, not counted as downtime.
3 years ago
DegradedJan 27, 2023
Catalog Forge slow or unresponsive
A partial outage or slowdown on Catalog Forge for 86 min, not counted as downtime.
3 years ago

Support response times

Scale AI publishes no support response times.

About Scale AI

No public SLA; any service levels would sit in an Order Form. Observed uptime comes from status.scale.com.

Scale AI, Inc. is an American artificial intelligence infrastructure and software company based in San Francisco, California. Source

Promise vs reality, last year

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history
Status history since Aug 7, 2021
Weighted uptime
All incidents, weighted: 100% · Downtime
Status page
status.scale.com/
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