Scale Data Engine and GenAI Platform SLA
Scale AI · AI models · no public SLA · SLA of Feb 29, 2024 · checked 38h ago
No public SLA, so there is no promise to test. Observed over 365 days: 100%.
Incidents, last 365 days
No incidents on file for this service.
Commitments and credits
Scale Main Services Agreement 7.1: "SCALE AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES OR OUTPUT ARE ACCURATE, COMPLETE, OR UNINTERRUPTED. THE SERVICES AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE."" No SLA document is listed among Scale's legal pages (scale.com/legal: MSA, Product Terms, End User Terms, AUP).
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Terms, exclusions and sources
- Measured
- No uptime commitment published.
- Not covered
- No warranty that the Services are uninterrupted; Services and Output provided "AS IS" and "AS AVAILABLE"; Beta Services may not be available or reliable
- Status history
- Status history since Aug 7, 2021