Scale Data Engine and GenAI Platform SLA
Scale AI · AI models · no public SLA · SLA of Feb 29, 2024 · checked 47d ago
No public SLA, so there is no promise to test. Observed over 365 days: 100%.
Incidents, last 365 days
No incidents on file for this service.
Commitments and credits
Scale Main Services Agreement 7.1: "SCALE AND ITS AFFILIATES, LICENSORS, AND SUPPLIERS DO NOT WARRANT THAT THE SERVICES OR OUTPUT ARE ACCURATE, COMPLETE, OR UNINTERRUPTED. THE SERVICES AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE."" No SLA document is listed among Scale's legal pages (scale.com/legal: MSA, Product Terms, End User Terms, AUP).
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Claude API Priority TierAnthropic promises 99.5% uptime; its status page showed 4.3 d of major outage in the last year.99.5%First creditn/aObserved 365d98.809%All incidents 92.395%
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Cohere API (SaaS: Command, Embed, Rerank)Cohere publishes no SLA for it; its status page showed no major outage in the last year.NoneFirst creditn/aObserved 365d100%All incidents 99.989%
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Terms, exclusions and sources
- Measured
- No uptime commitment published.
- Not covered
- No warranty that the Services are uninterrupted; Services and Output provided "AS IS" and "AS AVAILABLE"; Beta Services may not be available or reliable
- Status history
- Status history since Aug 7, 2021
- Weighted uptime
- All incidents, weighted: 100% · Downtime