Uptimeby GlyphSnowflake SLA
Data · 2 of 2 services with an SLA · up to 99.99% · checked 47d ago
Services
Snowflake promises 99.95% uptime; its status page showed 5.1 d of major outage in the last year.
Observed 98.605% over 365 days
Snowflake promises 99.99% uptime; its status page showed 5.1 d of major outage in the last year.
Observed 98.605% over 365 days
Snowflake Postgres (HA instances)Snowflake promises 99.95% uptime; its status page showed 5.1 d of major outage in the last year.99.95%First creditn/aObserved 365d98.605%All incidents 99.991%
Latest incidents
Status pageAzure - West US 2 (Washington), Azure - South Central US (Texas)
A minor incident for 3.4 h, not counted as downtime (ticket INC20000321).
10 days ago
Azure - West US 2 (Washington), Azure - South Central US (Texas)A minor incident for 21 h, not counted as downtime (ticket INC20000319).
11 days ago
AWS - Europe (Ireland)A major outage for 5 h, counted as downtime (ticket INC20000301).
2 weeks ago
Azure - West US 2 (Washington)A minor incident for 51 min, not counted as downtime (ticket INC20000299).
2 weeks ago
GCP - Europe West 2 (London)A major outage for 8.9 h, counted as downtime (ticket INC20000294).
2 weeks ago
AWS - Asia Pacific (Seoul)A minor incident for 44 min, not counted as downtime (ticket INC20000290).
3 weeks ago
GCP - Middle East (Dammam)A major outage for 29 min, counted as downtime (ticket INC20000287).
3 weeks ago
AWS - US East (Ohio)A minor incident for 2.2 d, not counted as downtime (ticket INC20000277).
3 weeks ago
Azure - UAE North (Dubai), GCP - Middle East (Dammam)A partial outage or slowdown for 73 min, not counted as downtime (ticket INC20000263).
4 weeks ago
AWS - US West (Oregon), AWS - US West (Commercial Gov - Oregon)A major outage for 61 min, counted as downtime (ticket INC20000239).
6 weeks ago
AWS - Europe (Ireland)A major outage for 80 min, counted as downtime (ticket INC20000237).
6 weeks ago
AWS - Asia Pacific (Sydney), AWS - Asia Pacific (Singapore)A partial outage or slowdown for 81 min, not counted as downtime (ticket INC20000217).
8 weeks ago
Support response times
PlansSnowflake Support (formerly Premier Support)
Severity 1 (Critical): One (1) hour · Severity 2 (High): Two (2) Business Hours · Severity 3 (Medium): One (1) Business Day · Severity 4 (Low): Two (2) Business Days
Priority Support
Severity 1 (Critical): Fifteen (15) Minutes · Severity 2 (High): Two (2) Hours · Severity 3 (Medium): Four (4) Business Hours · Severity 4 (Low): One (1) Business Day
SLA changes
Snowflake Service (Data Cloud)
The SLA page text changed (14 sentences added, 3 removed); it still states 99.99%, 99.95% and 99.9%.
2 weeks agoPage
Snowflake Postgres (HA instances)
Appendix A added a Snowflake Postgres HA Feature Level of 99.95% with 3x/7x/total HA-instance credits; not present in the January 9, 2026 version.
8 months agoSource
Snowflake Service (Data Cloud)
Base support tier renamed from 'Premier Support' to 'Snowflake Support'; response times unchanged (Sev1 1 hour / Priority 15 minutes).
1 year agoSource
Snowflake Service (Data Cloud)
Single 99.9% Service Level (1% error threshold) replaced by dual definition adding 99.99% at a 10% Error Rate Threshold. Dec 10, 2021 version: 'The Monthly Availability Percentage for the Snowflake Service is ninety-nine and nine-tenths percent (99.9%)'; June 1, 2022 version: 'Monthly Availability Percentage of 99.99% when measured with a 10% Error Rate Threshold'. Credit multiples (1x/3x/7x) unchanged.
4 years agoSource
About Snowflake
Changes were verified against Snowflake's own dated 'Previous Versions' archive linked from the SLA page (8 prior versions back to May 1, 2021), which is authoritative, rather than the Wayback Machine. Response targets for Snowflake Support Sev 2-4 and Priority Sev 3-4 run on regional business hours (6AM-6PM local, Mon-Fri); Sev 1 (and Sev 2 for Priority) is 24x7x365. Support prices are not published.
Snowflake Inc. is an American cloud-based artificial intelligence (AI) data platform company founded in San Mateo, California, and headquartered in Menlo Park. It operates a platform that supports data analysis and simultaneous access to data sets with minimal latency. Source
Highest commitment: Snowflake Service (Data Cloud), 99.99% (Service Level at 10% Error Rate Threshold).
Promise vs reality, last year
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.991% · Downtime
- Status page
- status.snowflake.com/
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