Snowflake SLA
Data · 2 of 2 services with an SLA · up to 99.99% · checked 25h ago
Services
Latest incidents
Status page- INC20000217AWS - Asia Pacific (Sydney), AWS - Asia Pacific (Singapore), Azure - Australia East (New South Wales), AWS - US East (Ohio), AWS - Asia Pacific (Tokyo), AWS - Asia Pacific (Jakarta)DegradedSep 14, 2026 · 81 min
- INC20000213AWS - Europe (Frankfurt), AWS - Asia Pacific (Tokyo)OutageSep 11, 2026 · 6 h
- INC20000211AWS - US East (N. Virginia)OutageSep 9, 2026 · 2 h
- INC20000199AWS - Europe (Frankfurt)OutageSep 4, 2026 · 2.6 h
- INC20000190AWS - US West (Oregon), AWS - GovCloud (US-West), AWS - Canada (Central), AWS GovCloud - DoD, AWS - Europe (Ireland), AWS - Europe (London)DegradedSep 1, 2026 · 3.9 h
- INC20000188AWS - US East (N. Virginia)OutageAug 31, 2026 · 2.4 h
- INC20000150GCP - US Central 1 (Iowa)MinorAug 28, 2026 · Open counted, ran 28 d
- INC20000182Azure - Central US (Iowa), Azure - Central India (Pune), Azure - Australia East (New South Wales)DegradedAug 27, 2026 · 81 min
- INC20000175Azure - Southeast Asia (Singapore)OutageAug 25, 2026 · 42 min
- INC20000173AWS - US West (Oregon)DegradedAug 24, 2026 · 1.7 h
- INC20000168Azure - East US 2 (Virginia)DegradedAug 20, 2026 · 1.9 h
- INC20000163AWS - US East (N. Virginia)DegradedAug 18, 2026 · 1.9 h
Support response times
Plans- Snowflake Support (formerly Premier Support)1 hSeverity 1 (Critical): One (1) hour · Severity 2 (High): Two (2) Business Hours · Severity 3 (Medium): One (1) Business Day · Severity 4 (Low): Two (2) Business Days
- Priority Support15 minSeverity 1 (Critical): Fifteen (15) Minutes · Severity 2 (High): Two (2) Hours · Severity 3 (Medium): Four (4) Business Hours · Severity 4 (Low): One (1) Business Day
SLA changes
- Feb 24, 2026Snowflake Postgres (HA instances)Appendix A added a Snowflake Postgres HA Feature Level of 99.95% with 3x/7x/total HA-instance credits; not present in the January 9, 2026 version.Source
- Mar 10, 2025Snowflake Service (Data Cloud)Base support tier renamed from 'Premier Support' to 'Snowflake Support'; response times unchanged (Sev1 1 hour / Priority 15 minutes).Source
- Jun 1, 2022Snowflake Service (Data Cloud)Single 99.9% Service Level (1% error threshold) replaced by dual definition adding 99.99% at a 10% Error Rate Threshold. Dec 10, 2021 version: 'The Monthly Availability Percentage for the Snowflake Service is ninety-nine and nine-tenths percent (99.9%)'; June 1, 2022 version: 'Monthly Availability Percentage of 99.99% when measured with a 10% Error Rate Threshold'. Credit multiples (1x/3x/7x) unchanged.Source
About Snowflake
Changes were verified against Snowflake's own dated 'Previous Versions' archive linked from the SLA page (8 prior versions back to May 1, 2021), which is authoritative, rather than the Wayback Machine. Response targets for Snowflake Support Sev 2-4 and Priority Sev 3-4 run on regional business hours (6AM-6PM local, Mon-Fri); Sev 1 (and Sev 2 for Priority) is 24x7x365. Support prices are not published.
Snowflake Inc. is an American cloud-based artificial intelligence (AI) data platform company founded in San Mateo, California, and headquartered in Menlo Park. It operates a platform that supports data analysis and simultaneous access to data sets with minimal latency. Source
Highest commitment: Snowflake Service (Data Cloud), 99.99% (Service Level at 10% Error Rate Threshold).
Promise vs reality
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.99% · Downtime
- Status page
- status.snowflake.com/
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.