Snowflake Service (Data Cloud) SLA
Snowflake · Data platforms · promises up to 99.99% · SLA of Feb 24, 2026 · checked 23h ago
30 major outages in the last 365 days. Worst region Azure - East US 2 (Virginia): 5.3 d counted, 98.557% observed against the 99.99% Service Level at 10% Error Rate Threshold, which applies per region.
10 of 12 months fell below it (credits are claimed per month). One incident ran past 72 hours; each counts for 72 hours at most (see the method).
Last 90 days: 11 h counted, 99.511% observed.
Incidents, last 365 days
- INC20000217AWS - Asia Pacific (Sydney), AWS - Asia Pacific (Singapore), Azure - Australia East (New South Wales), AWS - US East (Ohio), AWS - Asia Pacific (Tokyo), AWS - Asia Pacific (Jakarta)DegradedSep 14, 2026 · 81 min
- INC20000213AWS - Europe (Frankfurt), AWS - Asia Pacific (Tokyo)OutageSep 11, 2026 · 6 h
- INC20000211AWS - US East (N. Virginia)OutageSep 9, 2026 · 2 h
- INC20000199AWS - Europe (Frankfurt)OutageSep 4, 2026 · 2.6 h
- INC20000190AWS - US West (Oregon), AWS - GovCloud (US-West), AWS - Canada (Central), AWS GovCloud - DoD, AWS - Europe (Ireland), AWS - Europe (London)DegradedSep 1, 2026 · 3.9 h
- INC20000188AWS - US East (N. Virginia)OutageAug 31, 2026 · 2.4 h
- INC20000150GCP - US Central 1 (Iowa)MinorAug 28, 2026 · Open counted, ran 28 d
- INC20000182Azure - Central US (Iowa), Azure - Central India (Pune), Azure - Australia East (New South Wales)DegradedAug 27, 2026 · 81 min
- INC20000175Azure - Southeast Asia (Singapore)OutageAug 25, 2026 · 42 min
- INC20000173AWS - US West (Oregon)DegradedAug 24, 2026 · 1.7 h
- INC20000168Azure - East US 2 (Virginia)DegradedAug 20, 2026 · 1.9 h
- INC20000163AWS - US East (N. Virginia)DegradedAug 18, 2026 · 1.9 h
- INC20000158Azure - East US 2 (Virginia)OutageAug 14, 2026 · 2.1 h
- INC20000157AWS - US East (Ohio)OutageAug 14, 2026 · 69 min
- INC20000139AWS - US East (N. Virginia)MinorAug 5, 2026 · 68 min
- INC20000129AWS - US East (Ohio)OutageAug 3, 2026 · 6.8 h
- INC20000128AWS - Asia Pacific (Tokyo)MinorAug 3, 2026 · 2.4 h
- INC20000115AWS - US West (Oregon), AWS - Canada (Central), AWS - US East (Ohio), AWS - Europe (London), AWS - Europe (Frankfurt), AWS - Asia Pacific (Mumbai)OutageJul 30, 2026 · 1.9 h
- INC20000106Azure - Central US (Iowa)MinorJul 25, 2026 · 6.9 h
- INC20000085AWS - US West (Oregon)MinorJul 11, 2026 · 1.9 h
- INC20000082Azure - East US 2 (Virginia)DegradedJul 10, 2026 · 2 h
- INC20000063AWS - US West (Oregon)OutageJun 30, 2026 · 60 min
- INC20000052AWS - US East (N. Virginia)OutageJun 24, 2026 · 1.8 h
- INC20000047AWS - US West (Oregon)DegradedJun 23, 2026 · 15 h
- INC20000046AWS - Europe (London)DegradedJun 23, 2026 · 90 min
Latest 25 of 60.
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
- Service Level at 10% Error Rate ThresholdAll customers of the Service (excluding Features); same SLA regardless of edition99.99%No credit schedule published
- Service Level at 1% Error Rate ThresholdAll customers of the Service (excluding Features); same SLA regardless of edition99.9%No credit schedule published
SLA changes
- Mar 10, 2025Snowflake Service (Data Cloud)Base support tier renamed from 'Premier Support' to 'Snowflake Support'; response times unchanged (Sev1 1 hour / Priority 15 minutes).Source
- Jun 1, 2022Snowflake Service (Data Cloud)Single 99.9% Service Level (1% error threshold) replaced by dual definition adding 99.99% at a 10% Error Rate Threshold. Dec 10, 2021 version: 'The Monthly Availability Percentage for the Snowflake Service is ninety-nine and nine-tenths percent (99.9%)'; June 1, 2022 version: 'Monthly Availability Percentage of 99.99% when measured with a 10% Error Rate Threshold'. Credit multiples (1x/3x/7x) unchanged.Source
More in data platforms
Terms, exclusions and sources
- Measured
- Monthly Availability Percentage per Cloud Provider Region; a minute is Unavailable when the Error Rate across all Accounts in the region exceeds the Error Rate Threshold (10% or 1%). Two Service Level definitions apply; customer picks the combination giving the larger credit.
- Claim window
- Within twenty-one (21) days of the calendar month in which the Service Level Failure occurred
- How to claim
- Customer requests Service Level Credits (support case); credited against usage in the affected Cloud Provider Region the following month
- Not covered
- Customer not processing data per Documentation and Snowflake recommendations; Equipment/software not provided by Snowflake (External Offerings) and third-party acts (cloud providers are NOT excluded); Force majeure; Evaluation, free trial, proof-of-concept or Preview-Terms features; Customer violation of the Agreement or suspension/termination; Snowpark Container Services scheduled maintenance and critical upgrades
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.99% · Downtime
Under 99.99% but greater than or equal to 99.0%* | 10% | 1 x Average Daily Snowflake Credits
Credits are not a % of the bill: they are multiples of 'Average Daily Snowflake Credits' (1x, 3x, 7x), so the schema's numeric credit field is null. Schedule: <99.99%/10% threshold down to 99.0% = 1x; <99.9%/1% threshold down to 99.0% = 1x; <99.0% to 95.0% = 3x; <95.0% = 7x. Credits cannot be converted to money. The page makes no distinction by edition (Standard/Enterprise/Business Critical); no edition-specific SLA was found. Uptime counts both Unavailable Minutes (error-rate based) and Downtime (UI inaccessible due to server-side errors).
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