Stripe SLA

Q: Does Stripe have an SLA?

Stripe does not publish a public uptime SLA for the services on file here. All customers get 24x7 phone, email and chat help with no published response targets. Paid plan prices are not published. The only published response commitment is the 15-minute critical-issue SLA on the Growth, Premium and Enterprise plans.

Payments · 0 of 1 services with an SLA · no public SLA · checked 24h ago

Official SLA Compare

Services

ServicePromisedFirst creditObserved 365dDowntime

Stripe API and payments servicesPlatformsNoneFirst creditn/aObserved 365dNo feedAll incidents 100%

Latest incidents

Status page

No public status history.

Support response times

Plans

PlanFastestFirst response targets

Standard (all customers)Includedn/aNo published response targets.
Growth15 minCritical issue escalation: 15-minute response SLA
Premium15 minCritical issue escalation: 15-minute response SLA
Enterprise15 minCritical issue escalation: 15-minute response SLA

About Stripe

All customers get 24x7 phone, email and chat help with no published response targets. Paid plan prices are not published. The only published response commitment is the 15-minute critical-issue SLA on the Growth, Premium and Enterprise plans.

Stripe, LLC is an Irish-American multinational financial services and software as a service (SaaS) company dual-headquartered in South San Francisco, California, United States, and Dublin, Ireland. Source

Promise vs reality

ServiceDowntime vs allowed

Stripe API and payments servicesStripenone / n/aNo public SLANo promise to test

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Status history: No public status history.
Weighted uptime: All incidents, weighted: 100% · Downtime
Status page: status.stripe.com/
Across fru.dev: Company profile Acquisitions Paydays TechConf

Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.