Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Stripe SLA

Payments · 0 of 1 services with an SLA · no public SLA · checked 47d ago

Official SLACompare

Services

No SLA
Stripe API and payments services
Stripe publishes no SLA for it; its status page has no history this site can read.

Latest incidents

Status page

No public status history.

Support response times

Plans
Fastest n/aIncluded
Standard (all customers)
No published response targets.
Fastest 15 min
Growth
Critical issue escalation: 15-minute response SLA
Fastest 15 min
Premium
Critical issue escalation: 15-minute response SLA
Fastest 15 min
Enterprise
Critical issue escalation: 15-minute response SLA

SLA changes

SLA page changedUnverifiedOct 23, 2026
Stripe API and payments services
The SLA page text changed (30 sentences added, 30 removed); not yet reviewed.
2 weeks agoPage
About Stripe

All customers get 24x7 phone, email and chat help with no published response targets. Paid plan prices are not published. The only published response commitment is the 15-minute critical-issue SLA on the Growth, Premium and Enterprise plans.

Stripe, LLC is an Irish-American multinational financial services and software as a service (SaaS) company dual-headquartered in South San Francisco, California, United States, and Dublin, Ireland. Source

Promise vs reality, last year

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history
No public status history.
Weighted uptime
Status page
status.stripe.com/
Across Glyph
Company profileAcquisitionsAdvisoriesAwardsBlogsCertificationsComplianceIncidentsKeynotesLeadersMarketplacesPartnershipsPaydaysQuotesReposSalariesSocialsStandardsStartupsStoriesTechConfTitlesTrending