Uptimeby GlyphSupabase SLA
Data · 1 of 1 services with an SLA · up to 99.9% · checked 47d ago
Services
Latest incidents
Status pageIntermittent 502/503 errors for pg_net calls to Edge Functions
A minor incident on ap-southeast-1 for 42 min, not counted as downtime.
4 days ago
Storage issues in us-east-1 and eu-central-1A minor incident on us-east-1, eu-central-1 for 82 min, not counted as downtime.
5 days ago
Intermittent errors on Supavisor Shared Pooler in us-east-2A minor incident on us-east-2 for 29 min, not counted as downtime.
5 days ago
Storage uploads failing in us-east-1A minor incident on us-east-1 for 49 min, not counted as downtime.
7 days ago
Delayed Log Delivery from 14:10 - 15:30 UTCA minor incident on Logging & Observability for 53 min, not counted as downtime.
12 days ago
Log Drain IssuesA minor incident on Logging & Observability for 19 min, not counted as downtime.
2 weeks ago
Elevated Mgmt API Error Rates in Multiple RegionsA minor incident on eu-central-1, ap-east-1, eu-west-3 and 3 more for 56 min, not counted as downtime.
2 weeks ago
Elevated Mgmt API Error Rates in Multiple RegionsA partial outage or slowdown on us-east-1, eu-west-1, us-west-1 and 2 more for 38 min, not counted as downtime.
2 weeks ago
Project lifecycle operation errors in the EU regionA partial outage or slowdown on eu-west-1 for 12 h, not counted as downtime.
2 weeks ago
Project lifecycle operations such as project creation, pausing, and restoration, in all regionsA partial outage or slowdown on ap-southeast-2, ca-central-1, eu-central-1 and 3 more for 76 min, not counted as downtime.
2 weeks ago
Support Form ErrorsA minor incident on Dashboard for 23 min, not counted as downtime.
3 weeks ago
Project creation errors ap-ne1A minor incident on ap-northeast-1 for 49 min, not counted as downtime.
3 weeks ago
Support response times
PlansTeam
1. Urgent: 24 hours, 24/7 x 365 · 2. High: 1 business day, Mon-Fri · 3. Normal: 1 business day, Mon-Fri · 4. Low: 2 business days, Mon-Fri
Enterprise Standard
1. Urgent: 1 hour, 24/7 x 365 · 2. High: 2 business hours, Mon-Fri · 3. Normal: 1 business day, Mon-Fri · 4. Low: 2 business days, Mon-Fri
Priority Plus
1. Urgent: 1 hour, 24/7 x 365 · 2. High: 2 hours, 24/7 x 365 · 3. Normal: 12 hours, 24/7 x 365 · 4. Low: 24 hours, 24/7 x 365
SLA changes
Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)
The SLA page text changed (1 sentence added, 1 removed); it still states 99.9%.
2 weeks agoPage
Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)
20% cap on total credits (trailing 12 months of fees) and per-product scope/exclusions added. Not present in the 2025-06-15 snapshot, present on 2025-06-22. The 99.9% commitment and 10/15/20/30% schedule are unchanged since the earliest snapshot (2022-12-13).
1 year agoSource
Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)
Support table changed. The Dec 2022 snapshot had Standard / Priority / Priority Plus with Urgent at '1 business hour' for all three. By the June 2024 snapshot it was Team / Enterprise Standard / Priority Plus, with Team Urgent at 24 hours. Exact change date is between snapshots.
2 years agoSource
About Supabase
Business hours are 6am to 6pm local time. Section 6 is referenced but not shown on the page (the numbering goes 5 to 7). Support prices are not on the SLA page.
The Postgres development platform: database, auth, storage, edge functions and vectors. Source
Highest commitment: Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging), 99.9% (Enterprise).
Promise vs reality, last year
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 98.67% · Downtime
- Status page
- status.supabase.com/