Supabase SLA
Data · 1 of 1 services with an SLA · up to 99.9% · checked 25h ago
Services
Latest incidents
Status pageStartedIncidentCounted asDuration
- Storage search failing for restored projectsStorageMinorSep 23, 2026 · Open
- Increased error rate in project creation and project restoreap-northeast-1, ap-northeast-2, ap-south-1, ap-southeast-1, ap-southeast-2, ca-central-1DegradedSep 23, 2026 · 88 min
- Supavisor connection disruptions in EU West 1 (Ireland)Connection PoolerMinorSep 22, 2026 · 91 min
- Project creations are degraded in multiple regionsMinorSep 22, 2026 · 31 min
- Project Lifecycle Activity DegradationDatabase, Management APIDegradedSep 19, 2026 · 2 h
- Query slowness for projects running Postgres version 14 in us-east-1 and ap-northeast-2MinorSep 16, 2026 · 2.7 h
- Edge Function LatencyMinorSep 16, 2026 · 3 h
- Auth Service OutageAuthMinorSep 16, 2026 · 2.3 h
- Unresponsive ProjectsDatabaseDegradedSep 10, 2026 · 28 h
- Brief connection disruptions in us-east-1 (N. Virginia)MinorSep 9, 2026 · 0 min
- Project Lifecycle Actions Showing increased error rates across all regionsManagement APIOutageSep 4, 2026 · 8.1 h
- User unable to log in to Supabase DashboardDashboardDegradedSep 1, 2026 · 1.8 h
Support response times
PlansPlanFastestFirst response targets
- Team1 d1. Urgent: 24 hours, 24/7 x 365 · 2. High: 1 business day, Mon-Fri · 3. Normal: 1 business day, Mon-Fri · 4. Low: 2 business days, Mon-Fri
- Enterprise Standard1 h1. Urgent: 1 hour, 24/7 x 365 · 2. High: 2 business hours, Mon-Fri · 3. Normal: 1 business day, Mon-Fri · 4. Low: 2 business days, Mon-Fri
- Priority Plus1 h1. Urgent: 1 hour, 24/7 x 365 · 2. High: 2 hours, 24/7 x 365 · 3. Normal: 12 hours, 24/7 x 365 · 4. Low: 24 hours, 24/7 x 365
SLA changes
DateServiceChangeSource
- Jun 22, 2025Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)20% cap on total credits (trailing 12 months of fees) and per-product scope/exclusions added. Not present in the 2025-06-15 snapshot, present on 2025-06-22. The 99.9% commitment and 10/15/20/30% schedule are unchanged since the earliest snapshot (2022-12-13).Source
- Jun 13, 2024Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)Support table changed. The Dec 2022 snapshot had Standard / Priority / Priority Plus with Urgent at '1 business hour' for all three. By the June 2024 snapshot it was Team / Enterprise Standard / Priority Plus, with Team Urgent at 24 hours. Exact change date is between snapshots.Source
About Supabase
Business hours are 6am to 6pm local time. Section 6 is referenced but not shown on the page (the numbering goes 5 to 7). Support prices are not on the SLA page.
The Postgres development platform: database, auth, storage, edge functions and vectors. Source
Highest commitment: Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging), 99.9% (Enterprise).
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.603% · Downtime
- Status page
- status.supabase.com/
- Across fru.dev
- Company profileChangefeedTechConf
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.