Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging) SLA
Supabase · Databases · promises up to 99.9% · checked 24h ago
10 major outages in the last 365 days. Worst region us-east-1: 2.3 d counted, 99.378% observed against the 99.9% Enterprise, which applies per region.
7 of 12 months fell below it (credits are claimed per month).
Last 90 days: 9.3 h counted, 99.57% observed.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Storage search failing for restored projectsStorageMinorSep 23, 2026 · Open
- Increased error rate in project creation and project restoreap-northeast-1, ap-northeast-2, ap-south-1, ap-southeast-1, ap-southeast-2, ca-central-1DegradedSep 23, 2026 · 88 min
- Supavisor connection disruptions in EU West 1 (Ireland)Connection PoolerMinorSep 22, 2026 · 91 min
- Project creations are degraded in multiple regionsMinorSep 22, 2026 · 31 min
- Project Lifecycle Activity DegradationDatabase, Management APIDegradedSep 19, 2026 · 2 h
- Query slowness for projects running Postgres version 14 in us-east-1 and ap-northeast-2MinorSep 16, 2026 · 2.7 h
- Edge Function LatencyMinorSep 16, 2026 · 3 h
- Auth Service OutageAuthMinorSep 16, 2026 · 2.3 h
- Unresponsive ProjectsDatabaseDegradedSep 10, 2026 · 28 h
- Brief connection disruptions in us-east-1 (N. Virginia)MinorSep 9, 2026 · 0 min
- Project Lifecycle Actions Showing increased error rates across all regionsManagement APIOutageSep 4, 2026 · 8.1 h
- User unable to log in to Supabase DashboardDashboardDegradedSep 1, 2026 · 1.8 h
- Project Creation FailuresDatabaseDegradedAug 31, 2026 · 2.6 h
- Projects failing to load Supautils in multiple regionsDegradedAug 28, 2026 · 0 min
- Increased response times for requestsDegradedAug 27, 2026 · 72 h counted, ran 3.9 d
- pgBouncer issues on some older projectsConnection Pooler, StorageMinorAug 26, 2026 · 23 h
- Issues affecting automatic disk resizingap-northeast-1, ap-northeast-2, ap-south-1, ap-southeast-1, ap-southeast-2, ca-central-1DegradedAug 24, 2026 · 2 h
- Error spikes in one of the ap-northeast-2 Supavisor clustersMinorAug 24, 2026 · 3.8 h
- Sign-in failures for `signInWithIdToken` (OIDC) logins on free-tier projectsMinorAug 19, 2026 · 3.1 h
- Project creation failing in selected regionsMinorAug 17, 2026 · 9 min
- Project access, updating and creation impacted in us-east-2us-east-2OutageAug 14, 2026 · 74 min
- 401 errors due to JWT rejectionsAPI GatewayMinorAug 14, 2026 · Open counted, ran 42 d
- Project Upgrade DelaysDatabaseMinorAug 3, 2026 · 2.1 d
- Management API Performance DegradationManagement APIMinorJul 31, 2026 · 72 h counted, ran 4.1 d
- DNS creation delaysAPI Gateway, DatabaseMinorJul 31, 2026 · 58 min
Latest 25 of 60.
Major outage time per month
Allowed per month: 44 min
Commitments and credits
TierUptimeCredit of the monthly bill
- EnterpriseEnterprise customers named in an Order Form; GA products only (Beta/Alpha excluded)99.9%below 99.9%: 10% · below 99%: 15% · below 98%: 20% · below 96%: 30%
SLA changes
DateServiceChangeSource
- Jun 22, 2025Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)20% cap on total credits (trailing 12 months of fees) and per-product scope/exclusions added. Not present in the 2025-06-15 snapshot, present on 2025-06-22. The 99.9% commitment and 10/15/20/30% schedule are unchanged since the earliest snapshot (2022-12-13).Source
- Jun 13, 2024Supabase Platform (Postgres, Auth, Data APIs, Storage, Pooler, Realtime, Functions, Management API, Branching, Studio, Logging)Support table changed. The Dec 2022 snapshot had Standard / Priority / Priority Plus with Urgent at '1 business hour' for all three. By the June 2024 snapshot it was Team / Enterprise Standard / Priority Plus, with Team Urgent at 24 hours. Exact change date is between snapshots.Source
More in databases
ServicePromisedFirst creditObserved 365dDowntime
Amazon DynamoDBAWS · Databases · Global Tables SLA99.999%First credit10%Observed 365d99.178%All incidents 99.852%
Lakebase PostgresDatabricks · Databases · High Availability endpoint99.99%First credit5%Observed 365dNo feedAll incidents 100%
Managed DatabasesDigitalOcean · Databases · Cluster with Standby Nodes99.95%First credit10%Observed 365d100%All incidents 99.992%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic · Databases · Platinum or Enterprise, High Availability deployment99.95%First credit10%Observed 365d99.146%All incidents 99.896%
Cloud SQLGoogle Cloud · Databases · Enterprise Plus edition with HA (or read pool with 2+ nodes)99.99%First credit10%Observed 365d99.927%All incidents 99.488%
Azure SQL DatabaseMicrosoft Azure · Databases · General Purpose / Business Critical / Premium / Hyperscale, Zone Redundant99.995%First credit10%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- Actual Availability per calendar month, as measured by Supabase. Scope varies by product: Project (Postgres, Auth, Data APIs), Regional (>1% of a region's projects affected), Global (>1% of projects worldwide).
- Credit cap
- Total credits capped at twenty percent (20%) of fees paid for the affected services under the Order Form in the preceding 12 months
- Claim window
- Within thirty (30) days of the end of the month in which the Uptime Commitment was missed
- How to claim
- Email support@supabase.io with organization, services, regions, projects, 5-minute-interval downtime times and supporting logs
- Not covered
- Third-party vendors or cloud providers (AWS, Cloudflare, GCP, Azure, GitHub); Integration partners (e.g. Resend email); Force majeure and ISP outages; Customer misconfiguration, under-provisioned resources or insufficient I/O; Unsupported extensions, old Postgres versions, unofficial client libraries; Beta and Alpha products
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.603% · Downtime
Supabase will provide Actual Availability for at least ninety-nine and nine tenths percent (99.9%) of the total time in each calendar month ... Each product is individually covered by a 99.9% uptime commitment
No uptime SLA for Free, Pro or Team plans; the uptime SLA is Enterprise-only. The page prints no version date.
Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.