Vercel SLA
Edge and hosting · 1 of 1 services with an SLA · up to 99.99% · checked 25h ago
Services
Latest incidents
Status page- Deployment stuck in initializing stateBuildsMinorSep 18, 2026 · 55 min
- Elevated Errors Triggering DeploymentsBuildsDegradedSep 18, 2026 · 50 min
- Missing Web Analytics and Speed Insights dataMinorSep 16, 2026 · 0 min
- Elevated error rate on Connect and PassportDegradedSep 10, 2026 · 94 min
- Elevated latency in VCR, Blob, and Sandbox APIBlob, SandboxMinorSep 4, 2026 · 76 min
- Increased deployment failuresBuildsDegradedSep 1, 2026 · 59 min
- Failures logging in with Vercel CLIDashboardDegradedAug 26, 2026 · 82 min
- Elevated build initialization timesBuildsMinorAug 25, 2026 · 38 min
- New container functions are failingFunctionsDegradedAug 20, 2026 · 47 min
- Logs unavailable to query in DashboardLogsDegradedAug 20, 2026 · 11 min
- Partial disruption of Observability, Analytics, Firewall, Usage, and Login in DashboardDashboard, Observability, Speed Insights, Web Analytics, FirewallMinorAug 17, 2026 · 6.9 h
- Delays delivering log drainsDrainsMinorAug 6, 2026 · 1.9 h
Support response times
Plans- Enterprise - Premium support2 hSeverity 1: < 2 hours (24/7) · Severity 2: < 4 business hours · Severity 3: < 6 business hours · Severity 4: < 8 business hours
- Enterprise - Standard support4 hSeverity 1: < 4 business hours · Severity 2: < 8 business hours · Severity 3: < 16 business hours · Severity 4: < 16 business hours
- Pron/aNo published response targets.
- HobbyFreen/aNo published response targets.
SLA changes
- Jul 18, 2024Vercel platform (content serving)June 6, 2022 version (snapshot 2024-06-14) excluded Scheduled Downtime and printed the first credit band as '99% to 99.98%'; the July 18, 2024 version drops the Scheduled Downtime exclusion, scopes the SLA to content-serving components only (not API/CLI) and prints the first band as '99.1% to 99.98%'.Source
- Jun 6, 2022Vercel platform (content serving)Enterprise availability commitment lowered from 100% (version 'Last update: April 21st, 2020', still live in the 2021-08-14 snapshot) to 99.99% ('Last updated: June 6, 2022'); the 2022 version also added a credit table (99% to 99.98% = 10%, 95% to 99% = 25%, below 95% = 50%). The 2020 text references credits 'as set forth below' but no table appears in the snapshot.Source
About Vercel
Support Terms (Last Updated June 12, 2026): 'We only commit to respond to Customers with an Enterprise subscription'. Business hours are 8:00am to 6:00pm Mon-Fri for UTC+0 through UTC-8, so minutes values for business-hour targets are nominal hours x 60, not wall-clock. Pro gets ticket support without committed times; Hobby gets tickets for billing/login only. Customers who bought support before April 10, 2026 are on an older terms version.
Vercel Inc. is an American cloud application company. The company created and maintains the Next.js web development framework. Source
Highest commitment: Vercel platform (content serving), 99.99% (Enterprise).
Promise vs reality
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.948% · Downtime
- Status page
- www.vercel-status.com/
- Across fru.dev
- Company profileChangefeedTechConf
- Compare with
- CloudflareFastly
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.