Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Vercel SLA

Edge and hosting · 1 of 1 services with an SLA · up to 99.99% · checked 47d ago

Official SLACompare

Services

Kept its SLA99.99%
Vercel platform (content serving)
Vercel promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days

Latest incidents

Status page
MinorNov 5, 2026
Build delays and degraded Vercel Dashboard performance
A minor incident on Dashboard, Builds for 25 min, not counted as downtime.
4 days ago
MinorOct 23, 2026
Delays in Logs and Observability data
A minor incident on Logs, Observability for 62 min, not counted as downtime.
2 weeks ago
DegradedOct 12, 2026
Increased build and deployment failures
A partial outage or slowdown on Builds, Git Integrations for 6.6 h, not counted as downtime.
4 weeks ago
DegradedOct 10, 2026
Delays in Drains, Observability, and Workflow in Washington (iad1)
A partial outage or slowdown on Drains, Logs, Observability and 2 more for 81 min, not counted as downtime.
4 weeks ago
DegradedOct 6, 2026
Vercel Auth login failures for pages with Deployment Protection enabled
A partial outage or slowdown on Routing Middleware for 16 min, not counted as downtime.
4 weeks ago
MinorOct 6, 2026
Elevated Sandbox error rates in Paris (cdg1)
A minor incident on Sandbox for 25 min, not counted as downtime.
4 weeks ago
MinorSep 28, 2026
Build failures and 500 errors for functions using Edge runtime
A minor incident on Builds for 27 min, not counted as downtime.
6 weeks ago
MinorSep 18, 2026
Deployment stuck in initializing state
A minor incident on Builds for 55 min, not counted as downtime.
7 weeks ago
DegradedSep 18, 2026
Elevated Errors Triggering Deployments
A partial outage or slowdown on Builds for 50 min, not counted as downtime.
7 weeks ago
MinorSep 16, 2026
Missing Web Analytics and Speed Insights data
A minor incident for 0 min, not counted as downtime.
7 weeks ago
DegradedSep 10, 2026
Elevated error rate on Connect and Passport
A partial outage or slowdown for 94 min, not counted as downtime.
2 months ago
MinorSep 4, 2026
Elevated latency in VCR, Blob, and Sandbox API
A minor incident on Blob, Sandbox for 76 min, not counted as downtime.
2 months ago

Support response times

Plans
Fastest 2 h
Enterprise - Premium support
Severity 1: < 2 hours (24/7) · Severity 2: < 4 business hours · Severity 3: < 6 business hours · Severity 4: < 8 business hours
Fastest 4 h
Enterprise - Standard support
Severity 1: < 4 business hours · Severity 2: < 8 business hours · Severity 3: < 16 business hours · Severity 4: < 16 business hours
Fastest n/a
Pro
No published response targets.
Fastest n/aFree
Hobby
No published response targets.

SLA changes

From the change logJul 18, 2024
Vercel platform (content serving)
June 6, 2022 version (snapshot 2024-06-14) excluded Scheduled Downtime and printed the first credit band as '99% to 99.98%'; the July 18, 2024 version drops the Scheduled Downtime exclusion, scopes the SLA to content-serving components only (not API/CLI) and prints the first band as '99.1% to 99.98%'.
2 years agoSource
From the change logJun 6, 2022
Vercel platform (content serving)
Enterprise availability commitment lowered from 100% (version 'Last update: April 21st, 2020', still live in the 2021-08-14 snapshot) to 99.99% ('Last updated: June 6, 2022'); the 2022 version also added a credit table (99% to 99.98% = 10%, 95% to 99% = 25%, below 95% = 50%). The 2020 text references credits 'as set forth below' but no table appears in the snapshot.
4 years agoSource
About Vercel

Support Terms (Last Updated June 12, 2026): 'We only commit to respond to Customers with an Enterprise subscription'. Business hours are 8:00am to 6:00pm Mon-Fri for UTC+0 through UTC-8, so minutes values for business-hour targets are nominal hours x 60, not wall-clock. Pro gets ticket support without committed times; Hobby gets tickets for billing/login only. Customers who bought support before April 10, 2026 are on an older terms version.

Vercel Inc. is an American cloud application company. The company created and maintains the Next.js web development framework. Source

Highest commitment: Vercel platform (content serving), 99.99% (Enterprise).

Promise vs reality, last year

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history
Status history since Sep 22, 2025
Weighted uptime
All incidents, weighted: 99.979% · Downtime
Status page
www.vercel-status.com/
Across Glyph
Company profileAwardsBlogsBreachesCalendarComplianceFree tiersRoundupIncidentsKeynotesLeadersNewslettersOpenperksPaydaysProblemsQuadrantChangefeedReposSalariesSocialsStandardsSunsetsTechConfTermsTitlesTrending
Compare with
CloudflareFastly