Vercel platform (content serving) SLA
Vercel · Platforms · promises up to 99.99% · SLA of Jul 18, 2024 · checked 24h ago
No major outage in the last 365 days: 100% observed against the 99.99% Enterprise.
Last 90 days: no major outage.
Incidents, last 365 days
StartedIncidentCounted asDuration
- New container functions are failingFunctionsDegradedAug 20, 2026 · 47 min
- Increased invocation failures for Hobby Team functionsFunctionsMinorJul 17, 2026 · 67 min
- Degraded performance on CDN, Dashboard, Functions in Washington, Cleveland (iad1, cle1)Dashboard, CLE1 - Cleveland, East US, IAD1 - Washington DC, USA, FunctionsMinorJul 2, 2026 · 15 min
- Elevated Functions Invocation Errors in DUB1 (Dublin, Ireland) RegionFunctionsMinorJun 8, 2026 · 62 min
- Elevated Function Invocation Errors in Stockholm region (ARN1)Functions, Routing MiddlewareMinorMay 28, 2026 · 60 min
- Elevated errors across multiple services in IAD1 (Washington, D.C., USA)Functions, Queues, Routing Middleware, WorkflowMinorMay 8, 2026 · 5.3 h
- Elevated errors (SIGSEGV) for Vercel Functions running Node.js 20 in cle1 and dub1 regionsFunctionsMinorApr 2, 2026 · 4.7 h
- Elevated deployment and function invocations failuresBuilds, Functions, Routing MiddlewareMinorMar 2, 2026 · 9.2 h
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
TierUptimeCredit of the monthly bill
- EnterprisePlatform components that serve customer content to websites/applications (not the API or CLI)99.99%below 99.99%: 10% · below 99.1%: 25% · below 95%: 50%
SLA changes
DateServiceChangeSource
- Jul 18, 2024Vercel platform (content serving)June 6, 2022 version (snapshot 2024-06-14) excluded Scheduled Downtime and printed the first credit band as '99% to 99.98%'; the July 18, 2024 version drops the Scheduled Downtime exclusion, scopes the SLA to content-serving components only (not API/CLI) and prints the first band as '99.1% to 99.98%'.Source
- Jun 6, 2022Vercel platform (content serving)Enterprise availability commitment lowered from 100% (version 'Last update: April 21st, 2020', still live in the 2021-08-14 snapshot) to 99.99% ('Last updated: June 6, 2022'); the 2022 version also added a credit table (99% to 99.98% = 10%, 95% to 99% = 25%, below 95% = 50%). The 2020 text references credits 'as set forth below' but no table appears in the snapshot.Source
More in platforms
ServicePromisedFirst creditObserved 365dDowntime
Loom (Cloud)Atlassian · Platforms · Enterprise99.95%First credit5%Observed 365dn/aAll incidents 100%
App PlatformDigitalOcean · Platforms · All apps99.95%First credit10%Observed 365d100%All incidents 99.992%
Hugging Face Hub (Team / Enterprise)Hugging Face · PlatformsNoneFirst creditn/aObserved 365dNo feed
Stripe API and payments servicesStripe · PlatformsNoneFirst creditn/aObserved 365dNo feedAll incidents 100%
Twilio Flex (Critical Scenarios)Twilio · Platforms · Flex customers99.99%First credit5%Observed 365d100%All incidents 99.63%
Terms, exclusions and sources
- Measured
- Uptime Percentage = Uptime / (Total minutes in month - Excused Downtime) x 100; tracked from daily system logs
- Credit cap
- Credits for all Unscheduled Downtime in a billing month will not exceed 50% of the amount due for the Services for that month
- Claim window
- Notify Vercel in writing within thirty (30) days from the time you become eligible, with log files showing the downtime
- How to claim
- Written notice to Vercel with log files showing Unscheduled Downtime and date/time; credits applied to future use within 60 days
- Not covered
- Failure of any third-party vendor or the Internet in general; Factors outside Vercel's reasonable control / force majeure; Customer or third-party software or hardware; Components that do not serve customer content (e.g. the API or CLI)
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.948% · Downtime
Vercel ... will use commercially reasonable efforts to make the platform as a service that serves your content to your websites and/or applications (" Services ") available 99.99% of the time
Enterprise plan only (page title 'Enterprise Service Level Agreement'; pricing page lists '99.99% SLA' under Enterprise). Credit bands are printed as '99.1% to 99.98%' = 10%, '95% to 99%' = 25%, '< 95%' = 50%; the gap between 99.0 and 99.1 is in the source. Hobby and Pro have no published uptime SLA.
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