Uptimeby GlyphVercel platform (content serving) SLA
Vercel · Platforms · promises up to 99.99% · SLA of Jul 18, 2024 · checked 47d ago
No major outage in the last 365 days: 100% observed against the 99.99% Enterprise.
Last 90 days: no major outage.
Incidents, last 365 days
New container functions are failing
A partial outage or slowdown on Functions for 47 min, not counted as downtime.
2 months ago
Increased invocation failures for Hobby Team functionsA minor incident on Functions for 67 min, not counted as downtime.
3 months ago
Degraded performance on CDN, Dashboard, Functions in Washington, Cleveland (iad1, cle1)A minor incident on Dashboard, CLE1 - Cleveland, East US, IAD1 - Washington DC, USA and 1 more for 15 min, not counted as downtime.
4 months ago
Elevated Functions Invocation Errors in DUB1 (Dublin, Ireland) RegionA minor incident on Functions for 62 min, not counted as downtime.
5 months ago
Elevated Function Invocation Errors in Stockholm region (ARN1)A minor incident on Functions, Routing Middleware for 60 min, not counted as downtime.
5 months ago
Elevated errors across multiple services in IAD1 (Washington, D.C., USA)A minor incident on Functions, Queues, Routing Middleware and 1 more for 5.3 h, not counted as downtime.
6 months ago
Elevated errors (SIGSEGV) for Vercel Functions running Node.js 20 in cle1 and dub1 regionsA minor incident on Functions for 4.7 h, not counted as downtime.
7 months ago
Elevated deployment and function invocations failuresA minor incident on Builds, Functions, Routing Middleware for 9.2 h, not counted as downtime.
8 months ago
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
Enterprise
Platform components that serve customer content to websites/applications (not the API or CLI)
Credit: below 99.99%: 10% · below 99.1%: 25% · below 95%: 50%
SLA changes
Vercel platform (content serving)
June 6, 2022 version (snapshot 2024-06-14) excluded Scheduled Downtime and printed the first credit band as '99% to 99.98%'; the July 18, 2024 version drops the Scheduled Downtime exclusion, scopes the SLA to content-serving components only (not API/CLI) and prints the first band as '99.1% to 99.98%'.
2 years agoSource
Vercel platform (content serving)
Enterprise availability commitment lowered from 100% (version 'Last update: April 21st, 2020', still live in the 2021-08-14 snapshot) to 99.99% ('Last updated: June 6, 2022'); the 2022 version also added a credit table (99% to 99.98% = 10%, 95% to 99% = 25%, below 95% = 50%). The 2020 text references credits 'as set forth below' but no table appears in the snapshot.
4 years agoSource
More in platforms
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
DigitalOcean promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Google promises 99.9% uptime, with a 10% credit when it misses; its status page has no history this site can read.
Hugging Face publishes no SLA for it; its status page has no history this site can read.
NVIDIA promises 99% uptime, with a 10% credit when it misses; its status history is still building.
Salesforce promises 99.95% uptime, with a 5% credit when it misses; its status page has no history this site can read.
Salesforce publishes no SLA for it; its status page has no history this site can read.
Loom (Cloud)Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.99.95%First credit5%Observed 365dn/aAll incidents 100%
App PlatformDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
Google Maps Platform (Core Services)Google promises 99.9% uptime, with a 10% credit when it misses; its status page has no history this site can read.99.9%First credit10%Observed 365dNo feed
Hugging Face Hub (Team / Enterprise)Hugging Face publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
NVIDIA Omniverse CloudNVIDIA promises 99% uptime, with a 10% credit when it misses; its status history is still building.99%First credit10%Observed 365dn/a
MuleSoft CloudHub (Anypoint Platform)Salesforce promises 99.95% uptime, with a 5% credit when it misses; its status page has no history this site can read.99.95%First credit5%Observed 365dNo feed
Terms, exclusions and sources
- Measured
- Uptime Percentage = Uptime / (Total minutes in month - Excused Downtime) x 100; tracked from daily system logs
- Credit cap
- Credits for all Unscheduled Downtime in a billing month will not exceed 50% of the amount due for the Services for that month
- Claim window
- Notify Vercel in writing within thirty (30) days from the time you become eligible, with log files showing the downtime
- How to claim
- Written notice to Vercel with log files showing Unscheduled Downtime and date/time; credits applied to future use within 60 days
- Not covered
- Failure of any third-party vendor or the Internet in general; Factors outside Vercel's reasonable control / force majeure; Customer or third-party software or hardware; Components that do not serve customer content (e.g. the API or CLI)
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.979% · Downtime
Vercel ... will use commercially reasonable efforts to make the platform as a service that serves your content to your websites and/or applications (" Services ") available 99.99% of the time
Enterprise plan only (page title 'Enterprise Service Level Agreement'; pricing page lists '99.99% SLA' under Enterprise). Credit bands are printed as '99.1% to 99.98%' = 10%, '95% to 99%' = 25%, '< 95%' = 50%; the gap between 99.0 and 99.1 is in the source. Hobby and Pro have no published uptime SLA.