Google Workspace (Gmail, Calendar, Chat, Docs, Drive, Meet and more) SLA
Google · Productivity apps · promises up to 99.9% · SLA of Aug 31, 2026 · checked 38h ago
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
TierUptimeCredit of the monthly bill
- Covered Services (paid editions)Gmail, Google Calendar, Chat, Cloud Search, Docs, Drive, Forms, Groups for Business, Keep, Meet, Pics, Sheets, Sites, Slides, Tasks, Vault, Vids and Voice (not Gmail Labs); AppSheet Enterprise Standard and Plus99.9%No credit schedule published
More in productivity apps
ServicePromisedFirst creditObserved 365dDowntime
Terms, exclusions and sources
- Measured
- Calendar month; Downtime is a period when the user web interface has more than a five percent user error rate, measured server side
- Credit cap
- Fifteen days of Service added to the end of the term per calendar month (or the value of 15 days as a monetary credit if billed monthly)
- Claim window
- Within thirty days from the time Customer becomes eligible to receive a Service Credit
- How to claim
- Create a support case with Google (or notify the Reseller, who notifies Google)
- Not covered
- Services that expressly exclude the SLA in their documentation; Google Workspace Essentials Starter edition; Force majeure; Customer equipment or third party equipment not within Google's primary control; Customer or End User abuse or behavior that violates the Agreement
- Status history
- No public status history
During the Term of the agreement under which Google has agreed to provide the applicable Covered Services to Customer (as applicable, the "Agreement"), the Monthly Uptime Percentage will be at least 99.9% in any calendar month (the "Google Workspace SLA").
Credits are days of service, not a percentage of fees: Monthly Uptime Percentage under 99.9% down to 99.0% = 3 days; under 99.0% down to 95.0% = 7 days; under 95.0% = 15 days, added to the end of the term (or the same value as a monetary credit for online billing). Previous versions listed on the page: January 30, 2025, November 7, 2024, June 17, 2024 and earlier.