Uptimeby GlyphTwilio APIs (Twilio-branded APIs) SLA
Twilio · Messaging · promises up to 99.99% · SLA of Apr 9, 2026 · checked 47d ago
No major outage in the 56 days of history: 100% observed against the 99.99% Twilio Enterprise Edition (or Administration Edition bought before Oct 24, 2024).
Last 90 days: no major outage.
Incidents, last 365 days
Possible 503 Errors for Messaging Traffic in the Australia Region
A minor incident on Programmable Messaging API for 7.2 h, not counted as downtime.
12 days ago
Delayed Messaging Logs and Status Callbacks in IE1 RegionA minor incident on SMS, Conversations, Messaging Insights and 1 more for 2.2 h, not counted as downtime.
5 weeks ago
Elevated 500 Errors on Multiple Twilio APIsA minor incident on Programmable Messaging API for 2.8 d, not counted as downtime.
3 months ago
Intermittent 503 Errors at the Message Send EndpointA minor incident on Programmable Messaging API for 59 min, not counted as downtime.
4 months ago
Degradation to multiple Twilio productsA minor incident on Console, Verify, Event Streams and 3 more for 8.4 h, not counted as downtime.
6 months ago
High latency impacting sending outgoing messages for Programmable Messaging APIA minor incident on Programmable Messaging API for 3.5 h, not counted as downtime.
7 months ago
Programmable Messaging API and Verify API 5xx errorsA minor incident on Verify, Programmable Messaging API for 2.4 h, not counted as downtime.
8 months ago
Meta OTP Codes Delivery FailureA minor incident on WhatsApp Messaging, Programmable Messaging API for 24 h, not counted as downtime.
11 months ago
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
Standard (all customers)
Twilio Services APIs
Credit: below 99.95%: 10%
Twilio Enterprise Edition (or Administration Edition bought before Oct 24, 2024)
Twilio Services APIs in months the edition is purchased
Credit: below 99.99%: 10%
More in messaging
Apple publishes no SLA for it; its status page has no history this site can read.
Cloudflare promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the 71 days on file.
Observed 100% over 365 days
Confluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Confluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Confluent promises 99.99% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Confluent promises 99.999% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Twilio promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the 56 days on file.
Observed 100% over 365 days
Apple Push Notification service (APNs)Apple publishes no SLA for it; its status page has no history this site can read.NoneFirst creditn/aObserved 365dNo feed
Cloudflare QueuesCloudflare promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the 71 days on file.99.9%First credit10%Observed 365d100%All incidents 99.951%
Confluent Cloud (Kafka clusters)Confluent promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.99%First credit10%Observed 365d100%All incidents 97.635%
Twilio SendGrid Mail Send APITwilio promises 99.99% uptime, with a 10% credit when it misses; its status page showed no major outage in the 56 days on file.99.99%First credit10%Observed 365d100%All incidents 99.615%
Terms, exclusions and sources
- Measured
- Actual Monthly API Availability Percentage = (total minutes in month - unavailable minutes) / total minutes x 100
- Credit cap
- Single 10% credit tier on fees for the affected APIs for the month
- Claim window
- Within thirty (30) days from the last day of the calendar month
- How to claim
- Support ticket via https://help.twilio.com with subject 'SLA Claim', dates/times per status.twilio.com, and documentation
- Not covered
- Factors outside Twilio's reasonable control, incl. telecom provider/carrier issues; Customer or third-party action or inaction; Scheduled maintenance with at least 24 hours' notice; Emergency maintenance; Alpha, beta, preview or limited-release APIs; Less than five minutes of continuous unavailability
- Status history
- Status history since Sep 11, 2026
- Weighted uptime
- All incidents, weighted: 99.615% · Downtime
Twilio Services APIs during the calendar months in which Customer has purchased the Twilio Administration Edition (if purchased prior to October 24, 2024) or Twilio Enterprise Edition 99.99%
Credit excludes taxes, carrier fees and third-party charges. Does not cover Segment, Stytch or Flex Critical Scenarios. Credits applied to future amounts, not refunds.