Twilio APIs (Twilio-branded APIs) SLA
Twilio · Messaging · promises up to 99.99% · SLA of Apr 9, 2026 · checked 26h ago
No major outage in the last 365 days: 100% observed against the 99.99% Twilio Enterprise Edition (or Administration Edition bought before Oct 24, 2024).
Last 90 days: no major outage.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Elevated 500 Errors on Multiple Twilio APIsProgrammable Messaging APIMinorAug 4, 2026 · 2.8 d
- Intermittent 503 Errors at the Message Send EndpointProgrammable Messaging APIMinorJun 26, 2026 · 59 min
- Degradation to multiple Twilio productsConsole, Verify, Event Streams, Flex Agent Desktop, Debugger & Alarms, Flex Application PlatformMinorMay 8, 2026 · 8.4 h
- High latency impacting sending outgoing messages for Programmable Messaging APIProgrammable Messaging APIMinorMar 18, 2026 · 3.5 h
- Programmable Messaging API and Verify API 5xx errorsVerify, Programmable Messaging APIMinorMar 5, 2026 · 2.4 h
- Meta OTP Codes Delivery FailureWhatsApp Messaging, Programmable Messaging APIMinorDec 4, 2025 · 24 h
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
TierUptimeCredit of the monthly bill
- Standard (all customers)Twilio Services APIs99.95%below 99.95%: 10%
- Twilio Enterprise Edition (or Administration Edition bought before Oct 24, 2024)Twilio Services APIs in months the edition is purchased99.99%below 99.99%: 10%
More in messaging
ServicePromisedFirst creditObserved 365dDowntime
Cloudflare QueuesCloudflare · Messaging · Enterprise99.9%First credit10%Observed 365d100%All incidents 99.984%
Confluent Cloud (Kafka clusters)Confluent · Messaging · Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone)99.99%First credit10%Observed 365d99.628%All incidents 97.169%
Twilio SendGrid Mail Send APITwilio · Messaging · Email Deliverability / Experts / Program Management / Strategy Gold packages99.99%First credit10%Observed 365d100%All incidents 99.63%
Terms, exclusions and sources
- Measured
- Actual Monthly API Availability Percentage = (total minutes in month - unavailable minutes) / total minutes x 100
- Credit cap
- Single 10% credit tier on fees for the affected APIs for the month
- Claim window
- Within thirty (30) days from the last day of the calendar month
- How to claim
- Support ticket via https://help.twilio.com with subject 'SLA Claim', dates/times per status.twilio.com, and documentation
- Not covered
- Factors outside Twilio's reasonable control, incl. telecom provider/carrier issues; Customer or third-party action or inaction; Scheduled maintenance with at least 24 hours' notice; Emergency maintenance; Alpha, beta, preview or limited-release APIs; Less than five minutes of continuous unavailability
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.63% · Downtime
Twilio Services APIs during the calendar months in which Customer has purchased the Twilio Administration Edition (if purchased prior to October 24, 2024) or Twilio Enterprise Edition 99.99%
Credit excludes taxes, carrier fees and third-party charges. Does not cover Segment, Stytch or Flex Critical Scenarios. Credits applied to future amounts, not refunds.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.