Cloudflare Queues SLA
Cloudflare · Messaging · promises up to 99.9% · SLA of Apr 1, 2026 · checked 25h ago
No major outage in the 16 days of history: 100% observed against the 99.9% Enterprise.
Last 90 days: no major outage.
Incidents, last 365 days
StartedIncidentCounted asDuration
Major outage time per month
Allowed per month: 44 min
Commitments and credits
TierUptimeCredit of the monthly bill
- EnterpriseEnterprise customers' use of Queues99.9%below 99.9%: 10% · below 99%: 25% · below 95%: 50%
More in messaging
ServicePromisedFirst creditObserved 365dDowntime
Confluent Cloud (Kafka clusters)Confluent · Messaging · Multi-zone (Standard 2 eCKU, Enterprise 2 eCKU, Dedicated multi-zone)99.99%First credit10%Observed 365d99.628%All incidents 97.169%
Twilio APIs (Twilio-branded APIs)Twilio · Messaging · Twilio Enterprise Edition (or Administration Edition bought before Oct 24, 2024)99.99%First credit10%Observed 365d100%All incidents 99.63%
Terms, exclusions and sources
- Measured
- 100% minus average Error Rate Percentage (5xx or error code 15000+) over 30 days
- Credit cap
- Enterprise SLA cap applies
- Claim window
- Same as Enterprise SLA
- How to claim
- Per Enterprise SLA claim procedure
- Not covered
- Throttled or rate-limited requests; Enterprise SLA exclusions
- Status history
- Status history since Sep 8, 2026
- Weighted uptime
- All incidents, weighted: 99.984% · Downtime
2.1. Cloudflare will provide a Monthly Uptime Percentage of 99.9% for Customer's use of Queues
Credit is a percentage of Queues fees paid in the 30 days preceding a valid Claim.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.