Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Databricks SLA

Data · 1 of 2 services with an SLA · up to 99.99% · checked 47d ago

Official SLACompare

Services

No SLA
Databricks Data + AI Platform
Databricks publishes no SLA for it; its status page has no history this site can read.
No data99.99%
Lakebase Postgres
Databricks promises 99.99% uptime, with a 5% credit when it misses; its status page has no history this site can read.

Latest incidents

Status page

The Databricks status page has no public incident history feed.

Support response times

Plans
Fastest n/a
Business
Standard Severity 1: Within 1 business day · Standard Severity 2: Within 1 business day · Standard Severity 3: Within 1 business day · Standard Severity 4: Within 1 business day
Fastest 1 h
Production
Standard Severity 1: Within 1 hour · Standard Severity 2: Within 4 hours · Standard Severity 3: Within 1 business day · Standard Severity 4: Within 1 business day
Fastest 15 min
Mission Critical
Mission Critical Severity: Within 15 minutes · Standard Severity 1: Within 1 hour · Standard Severity 2: Within 2 hours · Standard Severity 3: Within 4 hours · Standard Severity 4: Within 1 business day
Fastest 4 h
Enhanced (legacy, existing commit customers)
Standard Severity 1: Within 4 hours · Standard Severity 2: Within 1 business day · Standard Severity 3: Within 1 business day · Standard Severity 4: Within 1 business day

SLA changes

From the change logFeb 5, 2026
Databricks Data + AI Platform
Support offerings table updated: the Enhanced tier was dropped from the current table (Business / Production / Mission Critical remain); Enhanced details retained on a separate page for existing commit customers. Page: 'Last update to offerings table February 5, 2026, for earlier version with details on Enhanced Support for existing commit customers'.
9 months agoSource
About Databricks

Only Lakebase has a public uptime SLA. Support hours: Business 9 AM-6 PM business days; Production and Mission Critical Severity 1-2 24x7x365, Severity 3-4 business hours. Response tables use HTML rowspans: Business's '1 business day' spans Sev 1-4; Production's '1 business day' spans Sev 3-4 (verified from the rowspan attributes). Prices are not published. Wayback checks were not requested for this vendor.

Databricks, Inc. is an American data and artificial intelligence software company headquartered in San Francisco, California. It was founded in 2013 by the original creators of Apache Spark at the University of California, Berkeley. Source

Highest commitment: Lakebase Postgres, 99.99% (High Availability endpoint).

Promise vs reality, last year

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history
The Databricks status page has no public incident history feed.
Weighted uptime
Status page
status.databricks.com/
Across Glyph
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