Does Databricks have an SLA?

Yes. Databricks publishes SLAs for 1 of the 2 services on file here, up to 99.99% for Lakebase Postgres.

Databricks SLA

Q: What is Databricks's uptime guarantee?

Lakebase Postgres: 99.99% (High Availability endpoint)

Data · 1 of 2 services with an SLA · up to 99.99% · checked 24h ago

Official SLA Compare

Services

ServicePromisedFirst creditObserved 365dDowntime

Databricks Data + AI PlatformData platformsNoneFirst creditn/aObserved 365dNo feedAll incidents 100%
Lakebase PostgresDatabases · High Availability endpoint99.99%First credit5%Observed 365dNo feedAll incidents 100%

Latest incidents

Status page

The Databricks status page has no public incident history feed.

Support response times

Plans

PlanFastestFirst response targets

Businessn/aStandard Severity 1: Within 1 business day · Standard Severity 2: Within 1 business day · Standard Severity 3: Within 1 business day · Standard Severity 4: Within 1 business day
Production1 hStandard Severity 1: Within 1 hour · Standard Severity 2: Within 4 hours · Standard Severity 3: Within 1 business day · Standard Severity 4: Within 1 business day
Mission Critical15 minMission Critical Severity: Within 15 minutes · Standard Severity 1: Within 1 hour · Standard Severity 2: Within 2 hours · Standard Severity 3: Within 4 hours · Standard Severity 4: Within 1 business day
Enhanced (legacy, existing commit customers)4 hStandard Severity 1: Within 4 hours · Standard Severity 2: Within 1 business day · Standard Severity 3: Within 1 business day · Standard Severity 4: Within 1 business day

SLA changes

DateServiceChangeSource

Feb 5, 2026Databricks Data + AI PlatformSupport offerings table updated: the Enhanced tier was dropped from the current table (Business / Production / Mission Critical remain); Enhanced details retained on a separate page for existing commit customers. Page: 'Last update to offerings table February 5, 2026, for earlier version with details on Enhanced Support for existing commit customers'.Source

About Databricks

Only Lakebase has a public uptime SLA. Support hours: Business 9 AM-6 PM business days; Production and Mission Critical Severity 1-2 24x7x365, Severity 3-4 business hours. Response tables use HTML rowspans: Business's '1 business day' spans Sev 1-4; Production's '1 business day' spans Sev 3-4 (verified from the rowspan attributes). Prices are not published. Wayback checks were not requested for this vendor.

Databricks, Inc. is an American data and artificial intelligence software company headquartered in San Francisco, California. It was founded in 2013 by the original creators of Apache Spark at the University of California, Berkeley. Source

Highest commitment: Lakebase Postgres, 99.99% (High Availability endpoint).

Promise vs reality

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Status history: The Databricks status page has no public incident history feed.
Weighted uptime: All incidents, weighted: 100% · Downtime
Status page: status.databricks.com/
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