Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Fastly SLA

Edge and hosting · 2 of 2 services with an SLA · up to 100% · checked 47d ago

Official SLACompare

Services

No data100%
Fastly Network Services (CDN / edge delivery)
Fastly promises 100% uptime, with a 1% credit when it misses; its status page has no history this site can read.
No data99.9%
Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services)
Fastly promises 99.9% uptime, with a 5% credit when it misses; its status page has no history this site can read.

Latest incidents

Status page

No public status history.

Support response times

Plans
Fastest 15 min
Enterprise Support
Severity 1: within 15 minutes (24/7/365) · Severity 2: within 2 hours · Other: by the next business day
Fastest 2 h
Gold Support
Severity 1: within 2 hours · Severity 2: within same day · Other: by the next business day
Fastest n/aIncluded
Standard Support
All: By the next business day
About Fastly

https://www.fastly.com/terms/sla now returns a 'page doesn't exist' page; the SLA lives in docs.fastly.com. Support description last updated 2025-05-08. Enterprise Sev 1: troubleshooting starts within 30 minutes; status updates every 30 minutes for two hours then hourly. If Gold/Enterprise Sev 1 response timeframes are materially missed and the cause is within Fastly's control, a one-time $500 credit per incident applies. Three or more missed response objectives in three months gives termed/Gold/Enterprise subscribers a 30-day termination right. Support plan prices are not published. No Wayback check was requested for Fastly.

Fastly, Inc. is an American company based in San Francisco, which describes itself as a cloud computing company. Fastly provides content delivery network services, image optimization, and load balancing services. Source

Highest commitment: Fastly Network Services (CDN / edge delivery), 100% (Gold or Enterprise Support subscribers).

Promise vs reality, last year

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
Status history
No public status history.
Weighted uptime
Status page
www.fastlystatus.com/
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