Does Fastly have an SLA?

Yes. Fastly publishes SLAs for 2 of the 2 services on file here, up to 100% for Fastly Network Services (CDN / edge delivery).

What is Fastly's uptime guarantee?

Fastly Network Services (CDN / edge delivery): 100% (Gold or Enterprise Support subscribers); Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services): 99.9% (WAF subscribers)

Fastly SLA

Edge and hosting · 2 of 2 services with an SLA · up to 100% · checked 24h ago

Official SLA Compare

Services

ServicePromisedFirst creditObserved 365dDowntime

Fastly Network Services (CDN / edge delivery)Edge and CDN · Gold or Enterprise Support subscribers100%First credit1%Observed 365dNo feedAll incidents 100%
Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services)Edge and CDN · WAF subscribers99.9%First credit5%Observed 365dNo feedAll incidents 100%

Latest incidents

Status page

No public status history.

Support response times

Plans

PlanFastestFirst response targets

Enterprise Support15 minSeverity 1: within 15 minutes (24/7/365) · Severity 2: within 2 hours · Other: by the next business day
Gold Support2 hSeverity 1: within 2 hours · Severity 2: within same day · Other: by the next business day
Standard SupportIncludedn/aAll: By the next business day

About Fastly

https://www.fastly.com/terms/sla now returns a 'page doesn't exist' page; the SLA lives in docs.fastly.com. Support description last updated 2025-05-08. Enterprise Sev 1: troubleshooting starts within 30 minutes; status updates every 30 minutes for two hours then hourly. If Gold/Enterprise Sev 1 response timeframes are materially missed and the cause is within Fastly's control, a one-time $500 credit per incident applies. Three or more missed response objectives in three months gives termed/Gold/Enterprise subscribers a 30-day termination right. Support plan prices are not published. No Wayback check was requested for Fastly.

Fastly, Inc. is an American company based in San Francisco, which describes itself as a cloud computing company. Fastly provides content delivery network services, image optimization, and load balancing services. Source

Highest commitment: Fastly Network Services (CDN / edge delivery), 100% (Gold or Enterprise Support subscribers).

Promise vs reality

ServiceDowntime vs allowed

Promised in the SLAObserved on the vendor's status pagePartial historyShortfall

Status history: No public status history.
Weighted uptime: All incidents, weighted: 100% · Downtime
Status page: www.fastlystatus.com/
Across fru.dev: Company profile Quarterly
Compare with: Cloudflare Vercel

Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.