Fastly Network Services (CDN / edge delivery) SLA
Fastly · Edge and CDN · promises up to 100% · SLA of Sep 4, 2024 · checked 25h ago
Incidents, last 365 days
No public status history.
Commitments and credits
TierUptimeCredit of the monthly bill
- Gold or Enterprise Support subscribersSubscribers who purchase Gold or Enterprise Support (invoice credits + termination option)100%below 100%: 1% · below 99.99%: 5% · below 99.9%: 10% · below 99%: 25% · below 98%: 50%
- Termed contract (no Gold/Enterprise Support)Termination option only, no invoice creditsn/aNo credit schedule published
More in edge and cdn
ServicePromisedFirst creditObserved 365dDowntime
Cloudflare Business plan (CDN / application services)Cloudflare · Edge and CDN · Business plan100%First creditn/aObserved 365d100%All incidents 99.984%
Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services)Fastly · Edge and CDN · WAF subscribers99.9%First credit5%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- Availability over the month based on periods of Degraded Performance (Error Conditions under Fastly Control that require redirecting traffic off Fastly)
- Credit cap
- The maximum amount of any credit is the Invoice Amount for the month the Degraded Performance occurred
- Claim window
- Within 30 days of the period of Degraded Performance
- How to claim
- Request invoice credits from Fastly; credits applied to the invoice two months after the month incurred
- Not covered
- Customer hardware or software failures; Customer or end-user connectivity issues; Customer operator errors; Traffic exceeding Permitted Utilization; Corrupted customer content; Acts of god, war, earthquakes, terrorism
- Status history
- No public status history.
- Weighted uptime
- All incidents, weighted: 100% · Downtime
Below 100% - 99.99% Up to 4.32 minutes 1% ... Below 99.9% - 99.0% Up to 7.2 hours 10% ... Below 98.0% Greater than 864 minutes 50%
Credits start at the first minute below 100% (1% credit), so the effective commitment for credit purposes is 100%; 'uptime: 100' reflects that the table begins 'Below 100%'. Unpaid and month-to-month accounts: 'Service Level Agreement None'.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.