Measured: Availability over the month based on periods of Degraded Performance (Error Conditions under Fastly Control that require redirecting traffic off Fastly)
Credit cap: The maximum amount of any credit is the Invoice Amount for the month the Degraded Performance occurred
Claim window: Within 30 days of the period of Degraded Performance
How to claim: Request invoice credits from Fastly; credits applied to the invoice two months after the month incurred
Not covered: Customer hardware or software failures; Customer or end-user connectivity issues; Customer operator errors; Traffic exceeding Permitted Utilization; Corrupted customer content; Acts of god, war, earthquakes, terrorism
Status history: No public status history.
Weighted uptime

Below 100% - 99.99% Up to 4.32 minutes 1% ... Below 99.9% - 99.0% Up to 7.2 hours 10% ... Below 98.0% Greater than 864 minutes 50%

Fastly, Last updated 2024-09-04. Read the SLA

Credits start at the first minute below 100% (1% credit), so the effective commitment for credit purposes is 100%; 'uptime: 100' reflects that the table begins 'Below 100%'. Unpaid and month-to-month accounts: 'Service Level Agreement None'.

All Fastly SLAs How this is measured