Fastly Next-Gen WAF (Hosted Dashboard and Cloud WAF Hosted Services) SLA
Fastly · Edge and CDN · promises up to 99.9% · SLA of Apr 5, 2023 · checked 25h ago
Incidents, last 365 days
No public status history.
Commitments and credits
TierUptimeCredit of the monthly bill
- WAF subscribersSignal Sciences Hosted Dashboard and Cloud WAF hosted infrastructure99.9%below 99.9%: 5% · below 99%: 10% · below 98.5%: 15% · below 98%: 20%
More in edge and cdn
ServicePromisedFirst creditObserved 365dDowntime
Cloudflare Business plan (CDN / application services)Cloudflare · Edge and CDN · Business plan100%First creditn/aObserved 365d100%All incidents 99.984%
Fastly Network Services (CDN / edge delivery)Fastly · Edge and CDN · Gold or Enterprise Support subscribers100%First credit1%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- (minutes in month - minutes Unavailable) / minutes in month; unavailability must last a consecutive ten minutes
- Credit cap
- For any given month, the maximum amount of any credit is 20%
- Claim window
- Contact Fastly within 15 days of experiencing unavailability
- How to claim
- Contact Fastly; credits applied two months after the month incurred
- Not covered
- Issues not under Fastly Control; Unavailability shorter than a consecutive ten-minute period; Customer hardware/software, connectivity, operator errors; Force majeure
- Status history
- No public status history.
- Weighted uptime
- All incidents, weighted: 100% · Downtime
Fastly endeavors to maintain 99.9% availability of the Signal Sciences Hosted Dashboard ( Hosted Dashboard ), which is used by the Fastly Next-Gen WAF
Credit is a percentage of pro-rated monthly WAF (or Hosted Services) subscription fees. Edge WAF may fail open if traffic threatens platform integrity.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.