Uptimeby GlyphOpenAI SLA
AI · 1 of 4 services with an SLA · up to 99.9% · checked 47d ago
Services
OpenAI publishes no SLA for it; its status page showed no major outage in the 58 days on file.
Observed 100% over 365 days
OpenAI publishes no SLA for it; its status page showed no major outage in the 58 days on file.
Observed 100% over 365 days
OpenAI publishes no SLA for it; its status page showed no major outage in the 58 days on file.
Observed 100% over 365 days
OpenAI promises 99.9% uptime; its status page showed no major outage in the 58 days on file.
Observed 100% over 365 days
ChatGPT EnterpriseOpenAI publishes no SLA for it; its status page showed no major outage in the 58 days on file.NoneFirst creditn/aObserved 365d100%All incidents 99.122%
Latest incidents
Status pageChatGPT Work and Dots Errors
A minor incident on ChatGPT Work, dots, Codex Web for 1.7 h, not counted as downtime.
4 days ago
Elevated error rates across paid ChatGPT plansA minor incident on Conversations for 11 min, not counted as downtime.
5 days ago
File upload errors in ChatGPTA minor incident on File uploads for 4.9 h, not counted as downtime.
6 days ago
Elevated errors with search in Dots, ChatGPT Work, and certain ChatGPT thinking experiencesA minor incident on ChatGPT Work, dots for 95 min, not counted as downtime.
10 days ago
Elevated errors for GPT Image 2 API image editsA minor incident on Images for 4 h, not counted as downtime.
10 days ago
6.1 Sol Degraded Model PerformanceA minor incident on Batch, Chat Completions, Responses for 78 min, not counted as downtime.
13 days ago
Elevated error rates for Ads POST requestsA minor incident on Ads API for 11 min, not counted as downtime.
2 weeks ago
Degraded experience with ChatGPT app connections using CIMDA minor incident on Connectors/Apps for 50 min, not counted as downtime.
2 weeks ago
New Ad Accounts failing to provision adminsA minor incident on Ads Manager, Ads API for 4.5 h, not counted as downtime.
2 weeks ago
Degraded Performance of Dots on EnterpriseA minor incident on dots for 2.1 h, not counted as downtime.
2 weeks ago
Elevated ChatGPT conversation and Responses API errorsA minor incident on Conversations, Responses for 6.5 h, not counted as downtime.
2 weeks ago
Elevated error rates for gpt-5.6-luna API requestsA minor incident on Chat Completions, Responses for 69 min, not counted as downtime.
2 weeks ago
Support response times
PlansChatGPT Enterprise (included support)
No published response targets.
SLA changes
OpenAI API Fast mode (formerly Priority processing)
The SLA page text changed (9 sentences added, 11 removed); not yet reviewed.
2 weeks agoPage
OpenAI API Scale Tier
GPT-5.5 Scale Tier latency SLA listed as '99% > 100 tokens per second' in the 2026-06-11 snapshot; the live page on 2026-09-23 lists '99% > 50 tokens per second'. Exact change date unknown (between those dates).
6 weeks agoSource
OpenAI API Fast mode (formerly Priority processing)
Priority processing renamed Fast mode ('Priority processing was renamed Fast mode on July 30, 2026'); service_tier 'priority' still accepted.
3 months agoSource
OpenAI API Scale Tier
Latency SLA methodology changed from 'average request latency on per minute basis across the month' (e.g. GPT-4o 99% > 25 tokens/s in Aug 2024) to 'p50 request latency on a per 5 minute basis'. Change occurred between the 2025-04-04 and 2025-08-10 archived snapshots; uptime stayed 99.9%.
1 year agoSource
About OpenAI
Only public numeric SLA: Scale Tier 99.9% uptime + per-model latency SLA (credit amounts unpublished). Standard API has no SLA in the Services Agreement. Status page components (34, from status.openai.com/api/v2/components.json): Ads Manager, Login, Images, Files, FedRAMP, Sora, Ads API, Fine-tuning, Realtime, Search, Compliance API, Agent, Deep Research, Codex Web, Connectors/Apps, Codex in ChatGPT Desktop, Codex API, Embeddings, VS Code extension, Sites, File uploads, Voice mode, ChatGPT Atlas, Login, CLI, Conversations, GPTs, Image Generation, ChatGPT Work, Chat Completions, Responses, Batch, Audio, Moderations.
OpenAI is an American artificial intelligence (AI) public benefit corporation (PBC) headquartered in San Francisco, California. It develops proprietary generative AI models, particularly its generative pre-trained transformer (GPT) series of large language models. Source
Highest commitment: OpenAI API Scale Tier, 99.9% (Scale Tier: GPT-5.5).
Promise vs reality, last year
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 9, 2026
- Weighted uptime
- All incidents, weighted: 99.122% · Downtime
- Status page
- status.openai.com/
- Across Glyph
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