OpenAI SLA
AI · 1 of 4 services with an SLA · up to 99.9% · checked 25h ago
Services
ChatGPT EnterpriseAI modelsNoneFirst creditn/aObserved 365d100%All incidents 99.824%
Latest incidents
Status page- Elevated Error Rates for ChatGPT across Plus and Pro plans.MinorSep 23, 2026 · 41 min
- Elevated Error Rates for ChatGPT Work, across Plus, Pro, Business, Enterprise and Education plans.MinorSep 22, 2026 · 54 min
- Increased error rate for Plus and Pro users.MinorSep 22, 2026 · 39 min
- We are seeing elevated error rates across API modelsMinorSep 17, 2026 · 21 min
- Elevated errors affecting ChatGPT Work modeOutageSep 17, 2026 · 81 min
- Elevated errors in ChatGPT WorkMinorSep 16, 2026 · 50 min
- Elevated errors with gpt-image-2.5-flareOutageSep 15, 2026 · 40 min
- Ads Manager login issuesMinorSep 15, 2026 · 1 min
- Elevated errors from GPT-5.6 and GPT-5.6 Instant on paid plansMinorSep 15, 2026 · 42 min
- Elevated errors affecting Work Mode in ChatGPTMinorSep 14, 2026 · 11 h
- Elevated errors for ChatGPT users in EuropeMinorSep 13, 2026 · 51 min
- Codex GitHub Review and Pull Request FailuresMinorSep 13, 2026 · 28 min
Support response times
Plans- ChatGPT Enterprise (included support)n/aNo published response targets.
SLA changes
- Sep 23, 2026OpenAI API Scale TierGPT-5.5 Scale Tier latency SLA listed as '99% > 100 tokens per second' in the 2026-06-11 snapshot; the live page on 2026-09-23 lists '99% > 50 tokens per second'. Exact change date unknown (between those dates).Source
- Jul 30, 2026OpenAI API Fast mode (formerly Priority processing)Priority processing renamed Fast mode ('Priority processing was renamed Fast mode on July 30, 2026'); service_tier 'priority' still accepted.Source
- Aug 10, 2025OpenAI API Scale TierLatency SLA methodology changed from 'average request latency on per minute basis across the month' (e.g. GPT-4o 99% > 25 tokens/s in Aug 2024) to 'p50 request latency on a per 5 minute basis'. Change occurred between the 2025-04-04 and 2025-08-10 archived snapshots; uptime stayed 99.9%.Source
About OpenAI
Only public numeric SLA: Scale Tier 99.9% uptime + per-model latency SLA (credit amounts unpublished). Standard API has no SLA in the Services Agreement. Status page components (34, from status.openai.com/api/v2/components.json): Ads Manager, Login, Images, Files, FedRAMP, Sora, Ads API, Fine-tuning, Realtime, Search, Compliance API, Agent, Deep Research, Codex Web, Connectors/Apps, Codex in ChatGPT Desktop, Codex API, Embeddings, VS Code extension, Sites, File uploads, Voice mode, ChatGPT Atlas, Login, CLI, Conversations, GPTs, Image Generation, ChatGPT Work, Chat Completions, Responses, Batch, Audio, Moderations.
OpenAI is an American artificial intelligence (AI) public benefit corporation (PBC) headquartered in San Francisco, California. It develops proprietary generative AI models, particularly its generative pre-trained transformer (GPT) series of large language models. Source
Highest commitment: OpenAI API Scale Tier, 99.9% (Scale Tier: GPT-5.5).
Promise vs reality
- Status history
- Status history since Sep 9, 2026
- Weighted uptime
- All incidents, weighted: 99.824% · Downtime
- Status page
- status.openai.com/
- Across fru.dev
- Company profileAcquisitionsPaydaysChangefeedTechConf
- Compare with
- AnthropicCohereHugging FaceMistral AI
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.