Promised uptime vs actual

35 vendors · 99 services

OpenAI API (Standard / pay-as-you-go processing) SLA

OpenAI · AI models · no public SLA · SLA of Dec 1, 2025 · checked 47d ago

No public SLA, so there is no promise to test. Observed over 58 days: 100%.

Incidents, last 365 days

MinorOct 30, 2026
Elevated errors for GPT Image 2 API image edits
A minor incident on Images for 4 h, not counted as downtime.
10 days ago
MinorOct 27, 2026
6.1 Sol Degraded Model Performance
A minor incident on Batch, Chat Completions, Responses for 78 min, not counted as downtime.
13 days ago
MinorOct 22, 2026
Elevated ChatGPT conversation and Responses API errors
A minor incident on Conversations, Responses for 6.5 h, not counted as downtime.
2 weeks ago
MinorOct 21, 2026
Elevated error rates for gpt-5.6-luna API requests
A minor incident on Chat Completions, Responses for 69 min, not counted as downtime.
2 weeks ago
MinorOct 21, 2026
Degraded performance in ChatGPT, Codex, and APIs
A minor incident on Connectors/Apps, CLI, Codex in ChatGPT Desktop and 3 more for 22 min, not counted as downtime.
2 weeks ago
MinorOct 19, 2026
File Download errors
A minor incident on File uploads, Images, Files and 2 more for 42 min, not counted as downtime.
3 weeks ago
MinorOct 14, 2026
Limited availability on gpt-image-2.5-flare and gpt-image-2.5-sunburst
A minor incident on Images for 40 min, not counted as downtime.
3 weeks ago
MinorOct 6, 2026
Errors processing large PDFs in the Responses API
A minor incident on Responses for 13 h, not counted as downtime.
4 weeks ago
MinorSep 30, 2026
Elevated latency for some API requests
A minor incident on Responses, Chat Completions for 3.5 h, not counted as downtime.
5 weeks ago
MinorSep 29, 2026
Elevated errors across ChatGPT, Codex, and the API including the Agents API
A minor incident on Login, Compliance API, File uploads and 3 more for 5.3 h, not counted as downtime.
5 weeks ago
MinorSep 17, 2026
We are seeing elevated error rates across API models
A minor incident on Images, Batch, Chat Completions and 3 more for 60 min, not counted as downtime.
7 weeks ago
DegradedSep 15, 2026
Elevated errors with gpt-image-2.5-flare
A partial outage or slowdown on Images for 40 min, not counted as downtime.
7 weeks ago
MinorSep 11, 2026
Elevated errors for GPT-5.6 Sol on the API
A minor incident on Chat Completions, Responses for 2.2 h, not counted as downtime.
8 weeks ago

Commitments and credits

The OpenAI Services Agreement (fetched 2026-09-23) contains no uptime or service-credit schedule; section 12.2 says 'THE SERVICES ARE PROVIDED "AS IS."' subject to a warranty that Services conform to the Documentation. Published SLAs exist only for Scale Tier (and, per docs, Fast mode on eligible Enterprise agreements).

More in ai models

Terms, exclusions and sources
Measured
No uptime commitment published for default pay-as-you-go API traffic.
Not covered
Services provided 'AS IS' apart from conformance-to-Documentation warranty; Beta Services 'may not be as reliable or available as the Services'; Any SLA only via Enterprise order forms / Scale Tier
Status history
Status history since Sep 9, 2026

All OpenAI SLAsHow this is measured