Promised uptime vs actual

35 vendors · 99 services

Oracle Cloud Infrastructure SLA

Cloud · 3 of 3 services with an SLA · up to 99.995% · checked 47d ago

Services

Latest incidents

Status page

The OCI status page has no public incident history feed.

Support response times

Plans
Fastest 15 min
Oracle Cloud Support (included with Cloud Services)
Severity 1 (Critical Outage): Within fifteen (15) minutes
About Oracle Cloud Infrastructure

Figures from the Pillar Document (September 2026 edition), fetched 2026-09-23. Oracle offers more than one service level per service (availability, manageability, performance). Support: the Oracle Cloud Hosting and Delivery Policies (Version 3.12, May 2026) publish only a Severity 1 response target of 15 minutes. Severity 2 to 4 have no published targets and there are no separately priced public tiers. OCI status page component names were not verified (the page renders in JavaScript), so status_components is empty. No historical SLA change was researched for Oracle.

Oracle Corporation is an American multinational technology company headquartered in Austin, Texas. Source

Highest commitment: Oracle Autonomous AI Database, 99.995% (With Autonomous Data Guard or Raft Replication).

Promise vs reality, last year

Status history
The OCI status page has no public incident history feed.