Oracle Autonomous AI Database SLA
Oracle Cloud Infrastructure · Databases · promises up to 99.995% · SLA of Sep 1, 2026 · checked 25h ago
Incidents, last 365 days
The OCI status page has no public incident history feed.
Commitments and credits
TierUptimeCredit of the monthly bill
- Without Autonomous Data Guard or Raft ReplicationServerless or dedicated deployments without Autonomous Data Guard/Raft replication99.95%below 99.95%: 10% · below 99%: 25% · below 95%: 100%
- With Autonomous Data Guard or Raft ReplicationServerless or dedicated deployments with Autonomous Data Guard or Raft replication enabled99.995%below 99.995%: 10% · below 99%: 25% · below 95%: 100%
More in databases
ServicePromisedFirst creditObserved 365dDowntime
Amazon DynamoDBAWS · Databases · Global Tables SLA99.999%First credit10%Observed 365d99.178%All incidents 99.852%
Lakebase PostgresDatabricks · Databases · High Availability endpoint99.99%First credit5%Observed 365dNo feedAll incidents 100%
Managed DatabasesDigitalOcean · Databases · Cluster with Standby Nodes99.95%First credit10%Observed 365d100%All incidents 99.992%
Elastic Cloud Hosted (formerly Elasticsearch Service)Elastic · Databases · Platinum or Enterprise, High Availability deployment99.95%First credit10%Observed 365d99.146%All incidents 99.896%
Cloud SQLGoogle Cloud · Databases · Enterprise Plus edition with HA (or read pool with 2+ nodes)99.99%First credit10%Observed 365d99.927%All incidents 99.488%
Azure SQL DatabaseMicrosoft Azure · Databases · General Purpose / Business Critical / Premium / Hyperscale, Zone Redundant99.995%First credit10%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- Percentage of minutes in the calendar month in which no Database Connection could be established (at least five continuous attempts fail)
- Credit cap
- No more Service Credits than the fees paid for the quantity of the Non-Compliant Service actually used in the Measured Period
- Claim window
- Within sixty (60) calendar days from when the issue occurred
- How to claim
- Contact your Oracle account manager with service name, description, time/duration of downtime, Region, OCIDs and supporting logs
- Not covered
- Customer or third-party equipment, software or technology (including third-party platforms); Inter-related unavailability caused by another (Primary) Cloud Service; Actions or inactions of the customer, its users or third parties (misconfiguration, exceeding limits, restarting/patching, etc.); Anything excluded from Unplanned Downtime in the Oracle Cloud Hosting and Delivery Policies; Node reservation set to 0%
- Status history
- The OCI status page has no public incident history feed.
Oracle will use commercially reasonable efforts to have each such Service available with a Monthly Uptime Percentage (as defined below) of at least 99.995% during any calendar month
Renamed 'Oracle Autonomous AI Database' (Transaction Processing, Lakehouse, JSON, APEX). A Manageability SLA (control-plane API, 99.95%) also applies.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.