Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Claude Enterprise (claude.ai) SLA

Anthropic · AI models · no public SLA · checked 47d ago

Official SLAStatus page

No public SLA, so there is no promise to test. Observed over 365 days: 98.757%.

Incidents, last 365 days

MinorOct 28, 2026
Elevated errors affecting the Google Calendar connector
A minor incident on claude.ai, Claude Code, Claude Cowork for 3.8 h, not counted as downtime.
12 days ago
MinorOct 28, 2026
Elevated errors affecting the Gmail connector
A minor incident on claude.ai, Claude Code, Claude Cowork for 1.8 h, not counted as downtime.
12 days ago
DegradedOct 27, 2026
Elevated errors for Claude Sonnet 5.5
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 41 min, not counted as downtime.
13 days ago
DegradedOct 27, 2026
Elevated errors for Claude Sonnet 5.5
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 42 min, not counted as downtime.
13 days ago
DegradedOct 25, 2026
Elevated errors for Claude Fable 5.1
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 32 min, not counted as downtime.
2 weeks ago
DegradedOct 25, 2026
Elevated errors for Claude Sonnet 5.5 and other models
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 99 min, not counted as downtime.
2 weeks ago
DegradedOct 24, 2026
Elevated errors for Claude Fable 5 and Claude Fable 5.1
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 37 min, not counted as downtime.
2 weeks ago
DegradedOct 24, 2026
Elevated errors for Claude Opus 5.5
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 6 min, not counted as downtime.
2 weeks ago
OutageOct 23, 2026
Elevated errors for Claude Fable 5.1, Sonnet 5.5, and Haiku 5.5
A major outage on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 34 min, counted as downtime.
2 weeks ago
MinorOct 22, 2026
Elevated errors affecting Connectors
A minor incident on claude.ai, Claude Cowork for 4.3 h, not counted as downtime.
2 weeks ago
MinorOct 21, 2026
Degraded performance for Claude Fable 5
A minor incident on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 40 min, not counted as downtime.
2 weeks ago
DegradedOct 6, 2026
Elevated errors for Claude Opus 5.5
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 19 min, not counted as downtime.
4 weeks ago
DegradedOct 5, 2026
Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 16 min, not counted as downtime.
5 weeks ago
DegradedSep 29, 2026
Elevated errors on claude.ai, Claude Code, Claude Cowork and the Claude API
A partial outage or slowdown on claude.ai, Claude Console (platform.claude.com), Claude API (api.anthropic.com) and 2 more for 2.1 h, not counted as downtime.
5 weeks ago
DegradedSep 22, 2026
Elevated errors for multiple models
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 98 min, not counted as downtime.
6 weeks ago
DegradedSep 15, 2026
Intermittent error spikes for Claude Mythos 5.1 and Claude Fable 5.1
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 86 min, not counted as downtime.
7 weeks ago
DegradedSep 11, 2026
Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 17 min, not counted as downtime.
8 weeks ago
MinorSep 10, 2026
Elevated latency on the Claude API for some users
A minor incident on Claude API (api.anthropic.com), Claude Cowork for 1.7 h, not counted as downtime.
2 months ago
DegradedSep 10, 2026
Degraded functionality for Claude Cowork on Windows
A partial outage or slowdown on Claude Cowork for 72 h, not counted as downtime.
72 h counted, ran 4.1 d2 months ago
DegradedSep 3, 2026
Elevated errors for multiple models
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 3 h, not counted as downtime.
2 months ago
DegradedSep 3, 2026
Elevated errors for Claude Sonnet 5
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 19 min, not counted as downtime.
2 months ago
DegradedSep 2, 2026
Elevated errors for Claude Sonnet 5
A partial outage or slowdown on claude.ai, Claude API (api.anthropic.com), Claude Code and 1 more for 26 min, not counted as downtime.
2 months ago
MinorSep 1, 2026
Degraded performance on platform.claude.com and Claude for Microsoft Office 365
A minor incident on claude.ai, Claude Console (platform.claude.com) for 62 min, not counted as downtime.
2 months ago
MinorSep 1, 2026
Degraded performance on Claude for Microsoft Office 365
A minor incident on claude.ai for 20 min, not counted as downtime.
2 months ago
MinorAug 31, 2026
Degraded performance on claude.ai and Claude Code
A minor incident on claude.ai, Claude Code for 74 min, not counted as downtime.
2 months ago

Latest 25 of 60.

Commitments and credits

claude.com/pricing and claude.com/pricing/enterprise (fetched 2026-09-23) contain no 'SLA', 'uptime' or response-time text.

SLA changes

SLA page changedUnverifiedOct 23, 2026
Claude Enterprise (claude.ai)
Updated enterprise plan details and availability information.
2 weeks agoPage

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Observed 100% over 365 days
Terms, exclusions and sources
Measured
No uptime commitment published.
Not covered
No public SLA; No published support response times; Terms set in enterprise contract
Status history
Status history since Sep 22, 2025
Weighted uptime
All incidents, weighted: 92.395% · Downtime

All Anthropic SLAsHow this is measured