Claude Enterprise (claude.ai) SLA
Anthropic · AI models · no public SLA · checked 25h ago
No public SLA, so there is no promise to test. Observed over 365 days: 98.62%.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Elevated errors for multiple modelsclaude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkDegradedSep 22, 2026 · 98 min
- Intermittent error spikes for Claude Mythos 5.1 and Claude Fable 5.1claude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkDegradedSep 15, 2026 · 86 min
- Elevated errors for Claude Mythos 5.1 and Claude Fable 5.1claude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkDegradedSep 11, 2026 · 17 min
- Elevated latency on the Claude API for some usersClaude API (api.anthropic.com), Claude CoworkMinorSep 10, 2026 · 1.7 h
- Degraded functionality for Claude Cowork on WindowsClaude CoworkDegradedSep 10, 2026 · 72 h counted, ran 4.1 d
- Elevated errors for multiple modelsclaude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkDegradedSep 3, 2026 · 3 h
- Elevated errors for Claude Sonnet 5claude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkDegradedSep 3, 2026 · 19 min
- Elevated errors for Claude Sonnet 5claude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkDegradedSep 2, 2026 · 26 min
- Degraded performance on platform.claude.com and Claude for Microsoft Office 365claude.ai, Claude Console (platform.claude.com)MinorSep 1, 2026 · 62 min
- Degraded performance on Claude for Microsoft Office 365claude.aiMinorSep 1, 2026 · 20 min
- Degraded performance on claude.ai and Claude Codeclaude.ai, Claude CodeMinorAug 31, 2026 · 74 min
- Degraded performance on claude.aiclaude.aiMinorAug 31, 2026 · 29 min
- Elevated errors on Claude Code and Claude CoworkClaude Code, Claude CoworkDegradedAug 28, 2026 · 3 h
- Issues logging into Claude.aiclaude.ai, Claude Code, Claude CoworkMinorAug 24, 2026 · 15 min
- Errors logging into Claude.aiclaude.aiMinorAug 24, 2026 · 3 min
- Elevated errors for multiple modelsclaude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkDegradedAug 24, 2026 · 3.4 h
- Elevated errors on requests to multiple modelsclaude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkDegradedAug 20, 2026 · 26 min
- Elevated errors on Google connectorsclaude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkMinorAug 20, 2026 · 29 min
- Degraded performance for Claude Opus 5 and Claude Haiku 4.5claude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkMinorAug 19, 2026 · 80 min
- Degraded performance for multiple modelsclaude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkMinorAug 18, 2026 · 2.7 h
- Degraded performance for Claude Opus 5, Claude Sonnet 5claude.ai, Claude API (api.anthropic.com), Claude Code, Claude CoworkMinorAug 17, 2026 · 93 min
- Service disruption on Claude servicesclaude.ai, Claude Console (platform.claude.com), Claude API (api.anthropic.com), Claude Code, Claude CoworkOutageAug 16, 2026 · 36 min
- Elevated errors for Claude Fable 5claude.aiDegradedAug 14, 2026 · 30 min
- Service disruption on Claude servicesClaude API (api.anthropic.com), Claude Code, Claude CoworkDegradedAug 14, 2026 · 88 min
- Service disruption on Claude Code on the web and related servicesClaude CoworkMinorAug 14, 2026 · 15 min
Latest 25 of 60.
Commitments and credits
claude.com/pricing and claude.com/pricing/enterprise (fetched 2026-09-23) contain no 'SLA', 'uptime' or response-time text.
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Terms, exclusions and sources
- Measured
- No uptime commitment published.
- Not covered
- No public SLA; No published support response times; Terms set in enterprise contract
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 94.774% · Downtime
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.