Promised uptime vs actual

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35 vendors · 99 services

Vertex AI Platform (training, prediction, pipelines) SLA

Google Cloud · AI models · promises up to 99.9% · SLA of Feb 12, 2026 · checked 13d ago

Official SLAStatus page

No major outage in the 252 days of history: 100% observed against the 99.9% Training, Deployment, Batch Prediction; AutoML Online Prediction (2+ nodes).

Last 90 days: no major outage.

Incidents, last 365 days

No incidents on file for this service.

Major outage time per month

Allowed per month: 44 min

Commitments and credits

99.9%
Training, Deployment, Batch Prediction; AutoML Online Prediction (2+ nodes)
Training, Deployment and Batch Prediction; AutoML Tabular and Image Online Prediction on 2 or more nodes; AutoML Text Online Prediction
Credit: below 99.9%: 10% · below 99%: 25% · below 95%: 50%
99.5%
Custom Model Online Prediction (2+ nodes), Pipelines
Custom Model Online Prediction for models deployed on 2 or more nodes; Vertex Pipelines
Credit: below 99.5%: 10% · below 99%: 25% · below 95%: 50%
99%
Training cluster control plane API
Vertex AI training cluster control plane API
Credit: below 99%: 10% · below 95%: 25% · below 90%: 50%

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Gemini API (Google AI Studio)
Google publishes no SLA for it; its status page has no history this site can read.
Kept its SLA99.5%
Gemini API on Vertex AI
Google Cloud promises 99.5% uptime, with a 10% credit when it misses; its status page showed no major outage in the 252 days on file.
Observed 100% over 365 days
Terms, exclusions and sources
Measured
Calendar month per Project
Credit cap
50% of the amount due for the Covered Service for the month
Claim window
Within 30 days from the time Customer becomes eligible
How to claim
Notify Google technical support; provide log files/identifying info showing Downtime Periods and when they occurred
Not covered
Features designated pre-general availability; Features excluded from the SLA in the Documentation; Errors caused by factors outside Google's reasonable control; Errors from Customer's or third-party software or hardware
Status history
Status history since Feb 27, 2026
Weighted uptime
All incidents, weighted: 99.467% · Downtime
Training, Deployment, and Batch Prediction >= 99.9% AutoML Tabular and AutoML Image Online Prediction for models deployed on 2 or more nodes >= 99.9% AutoML Text Language Online Prediction >= 99.9% ... 99% to < 99.9% 10% 95% to < 99% 25% < 95% 50%
Google Cloud, Last modified February 12, 2026. Read the SLA

Read from the Vertex AI SLA page on 2026-10-26. Until then its 99.9% tier was filed under the Gemini API service, which promises 99.5%.

All Google Cloud SLAsHow this is measured