Cloudflare SLA
Edge and hosting · 5 of 5 services with an SLA · up to 100% · checked 25h ago
Services
Cloudflare Business plan (CDN / application services)Edge and CDN · Business plan100%First creditn/aObserved 365d100%All incidents 99.984%
Latest incidents
Status page- Network Performance Degradation — Asia-PacificNetworkMinorSep 23, 2026 · Open
- Elevated Errors with any / all in http_response_cache_settingsRulesMinorSep 23, 2026 · 2.2 h
- Intermittent authentication errors for API and R2R2MinorSep 23, 2026 · Open
- Increased Errors for Durable ObjectsDurable ObjectsMinorSep 23, 2026 · 1.9 h
- Elevated number of R2 503 errors in Australian Eastern Coast regionSydney, NSW, Australia - (SYD), R2MinorSep 23, 2026 · 17 min
- Issues with 1.1.1.1 for FamiliesMinorSep 23, 2026 · 44 min
- Cloudflare One Clients are incorrectly challenged on some sitesCloudflare One ClientMinorSep 22, 2026 · Open
- Bot Management Configuration Propagation IssuesBot ManagementMinorSep 22, 2026 · 64 min
- Connectivity issues in Los Angeles (LAX)MinorSep 22, 2026 · 0 min
- Elevated error rates for Stream Live LL-HLSStreamMinorSep 22, 2026 · 61 min
- Partial visibility of Workers and Durable Objects analytics for Fedramp High customersAnalyticsMinorSep 22, 2026 · 3.3 h
- Network Performance Issues in San Jose (SJC-A)MinorSep 22, 2026 · 60 min
Support response times
Plans- Enterprise Premium success1 hP1 Urgent: < 1 hour · P2 High: < 2 hours · P3 Normal: < 24 hours · P4 Low: < 24 hours
- Enterprise Standard success2 hP1 Urgent: < 2 hours · P2 High: < 4 hours · P3 Normal: < 48 hours · P4 Low: < 48 hours
- Enterprise with Technical Account Management (TAM) Service30 minP1: within 30 minutes
- Business / Pro (self-serve)n/aNo published response targets.
- Free / Pay-as-you-goFreen/aNo published response targets.
About Cloudflare
Business SLA (100%, proportional credit, 1-month cap per 12 months) checked against Wayback snapshots 2018-11-12, 2022-01-20 and 2024-01-01: uptime, credit formula and cap text identical, so no change recorded. Enterprise 2020/11/20 prior version PDF (cfl.re/ecs-2020-11-11) has the same 100% commitment, same P1-P4 response table and same 6-month cap. Support docs: live chat only for Business and Enterprise; emergency phone Enterprise only; 'Pay-as-you-go and Free customers - No SLAs are offered'. No published response-time targets for Pro or Business. SOC Service has its own notification targets (P1 < 30 mins, P2 < 2 hours, P3/P4 < 24 hours).
Cloudflare, Inc., is an American technology company headquartered in San Francisco, California, that provides a range of internet services, including content delivery network (CDN) services, cloud cybersecurity, DDoS mitigation, and ICANN-accredited domain registration. Source
Highest commitment: Cloudflare Business plan (CDN / application services), 100% (Business plan).
Promise vs reality
- Status history
- Status history since Sep 8, 2026
- Weighted uptime
- All incidents, weighted: 99.984% · Downtime
- Status page
- www.cloudflarestatus.com/
- Across fru.dev
- Company profileQuarterlyPaydaysTechConf
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.