Cloudflare SLA

Business SLA (100%, proportional credit, 1-month cap per 12 months) checked against Wayback snapshots 2018-11-12, 2022-01-20 and 2024-01-01: uptime, credit formula and cap text identical, so no change recorded. Enterprise 2020/11/20 prior version PDF (cfl.re/ecs-2020-11-11) has the same 100% commitment, same P1-P4 response table and same 6-month cap. Support docs: live chat only for Business and Enterprise; emergency phone Enterprise only; 'Pay-as-you-go and Free customers - No SLAs are offered'. No published response-time targets for Pro or Business. SOC Service has its own notification targets (P1 < 30 mins, P2 < 2 hours, P3/P4 < 24 hours).

Cloudflare, Inc., is an American technology company headquartered in San Francisco, California, that provides a range of internet services, including content delivery network (CDN) services, cloud cybersecurity, DDoS mitigation, and ICANN-accredited domain registration. Source

Highest commitment: Cloudflare Business plan (CDN / application services), 100% (Business plan).