Cloudflare Workers SLA
Cloudflare · Compute · promises up to 99.99% · SLA of Apr 1, 2026 · checked 24h ago
No major outage in the 16 days of history: 100% observed against the 99.99% Enterprise.
Last 90 days: no major outage.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Cloudflare Dashboard Workers KV IssueDashboard, Workers KVMinorSep 18, 2026 · 93 min
- Increased Errors for Durable Objects and Downstream Services in Asia Pacific (APAC) RegionAI Search, Artifacts, Containers, D1, Durable Objects, Workers AssetsMinorSep 17, 2026 · 77 min
- Workers Cron Triggers degradedWorkersMinorSep 9, 2026 · 2.3 d
- Cloudflare Workers AI increased errorsWorkers AIMinorSep 9, 2026 · 5.7 h
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
TierUptimeCredit of the monthly bill
- EnterpriseEnterprise customers' use of Workers99.99%below 99.99%: 10% · below 99.9%: 25% · below 95%: 50%
More in compute
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DigitalOcean Kubernetes (DOKS) HA control planeDigitalOcean · Compute · HA control plane99.95%First credit10%Observed 365d100%All incidents 99.992%
Compute EngineGoogle Cloud · Compute · Instances in Multiple Zones (Premium Tier)99.99%First credit10%Observed 365d99.927%All incidents 99.488%
Azure FunctionsMicrosoft Azure · Compute · Consumption plan99.95%First credit10%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- 100% minus the average Error Rate Percentage (5xx on valid requests per 5-minute interval) over a 30-day period
- Credit cap
- Enterprise SLA cap applies (six months of Monthly Fees per annual billing period)
- Claim window
- Same as Enterprise SLA (notify within 5 business days; claim by end of following billing month)
- How to claim
- Per Enterprise SLA claim procedure
- Not covered
- Customer returning custom 500/503 status codes; Misconfigured routes, bindings or secrets; Exceeding CPU/memory resource limits; Unavailability of interdependent Cloudflare services (CDN, DNS, WAF, storage bindings); Enterprise SLA exclusions
- Status history
- Status history since Sep 8, 2026
- Weighted uptime
- All incidents, weighted: 99.984% · Downtime
2.1 Cloudflare will use commercially reasonable efforts to provide a Monthly Uptime Percentage of 99.99% for Customer's use of Workers
Credit is a percentage of Workers fees paid in the 30 days preceding the claim. Cannot claim under both this SLA and the Enterprise SLA for the same Incident.
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