Uptimeby GlyphCompute Engine SLA
Google Cloud · Compute · promises up to 99.99% · SLA of Mar 4, 2025 · checked 13d ago
1 major outage in the 252 days of history: 3.7 h counted, 99.939% observed against the 99.99% Instances in Multiple Zones (Premium Tier).
1 of 9 months fell below it (credits are claimed per month).
Last 90 days: 3.7 h counted, 99.83% observed.
Incidents, last 365 days
Multiple services were experiencing issues in the europe-west2 region.
A minor incident on europe-west2 for 6.1 h, not counted as downtime.
2 weeks ago
Multiple products in us-central1-b are experiencing network service degradation.A minor incident on nam5, us-central1 for 4.2 h, not counted as downtime.
2 months ago
We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.A major outage on global, us-west1 for 3.7 h, counted as downtime.
2 months ago
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
Instances in Multiple Zones (Premium Tier)
VMs across two or more zones in a region; Cloud Regions excluding Mexico and Stockholm
Credit: below 99.99%: 10% · below 99%: 25% · below 95%: 100%
Instances in Multiple Zones (Premium Tier, Mexico and Stockholm)
Multi-zone VMs in the Mexico and Stockholm regions
Credit: below 99.95%: 10% · below 99%: 25% · below 95%: 100%
Instances in Multiple Zones (Standard Tier network)
Multi-zone VMs on the Standard Network Service Tier
Credit: below 99.9%: 10% · below 99%: 25% · below 95%: 100%
Single Instance, Memory Optimized family
A single memory-optimized VM (regions excluding Mexico and Stockholm)
Credit: below 99.95%: 10% · below 95%: 25% · below 90%: 100%
Single Instance, all other families
A single VM of any other machine family (all regions)
Credit: below 99.9%: 10% · below 95%: 25% · below 90%: 100%
SLA changes
Compute Engine
The SLA page text changed (7 sentences added, 8 removed); it still states 99.99%, 99.95% and 99.9%.
2 weeks agoPage
Compute Engine
Single Instance SLO raised from 99.5% to 99.9% (99.95% for memory-optimized family).
3 years agoSource
Compute Engine
Single Instance SLO of 99.5% added (Jan 13, 2020 version had no single-instance commitment).
5 years agoSource
Compute Engine
Compute Engine SLO raised from 99.95% to 99.99%. Nov 30, 2017 version: 'Monthly Uptime Percentage to Customer of at least 99.95%'; April 13, 2018 version: 'at least 99.99%'.
8 years agoSource
More in compute
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Cloudflare promises 99.99% uptime, with a 10% credit when it misses; its status page showed 7.6 h of major outage in the 71 days on file.
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DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
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Microsoft Azure promises 99.95% uptime, with a 10% credit when it misses; its status page has no history this site can read.
Cloudflare WorkersCloudflare promises 99.99% uptime, with a 10% credit when it misses; its status page showed 7.6 h of major outage in the 71 days on file.99.99%First credit10%Observed 365d99.552%All incidents 99.951%
Confluent Cloud for Apache FlinkConfluent promises 99.99% uptime, with a 5% credit when it misses; its status page showed no major outage in the last year.99.99%First credit5%Observed 365d100%All incidents 97.635%
DigitalOcean Kubernetes (DOKS) HA control planeDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
Azure FunctionsMicrosoft Azure promises 99.95% uptime, with a 10% credit when it misses; its status page has no history this site can read.99.95%First credit10%Observed 365dNo feed
Terms, exclusions and sources
- Measured
- Calendar month, per Project per Region (per instance for a Single Instance), per Network Service Tier
- Credit cap
- Will not exceed the amount due for the respective Covered Services in the Regions that did not meet SLO for the month
- Claim window
- Within 60 days from the time Customer becomes eligible
- How to claim
- Notify Google technical support; provide log files/identifying info showing Downtime Periods and when they occurred
- Not covered
- Features designated pre-general availability; Features excluded from the SLA in the Documentation; Errors caused by factors outside Google's reasonable control; Errors from Customer's or third-party software or hardware; Abuses or behaviors that violate the Agreement; Errors resulting from quotas applied by the system / listed in the Admin Console
- Status history
- Status history since Feb 27, 2026
- Weighted uptime
- All incidents, weighted: 99.467% · Downtime
Premium Tier Cloud Regions (excluding Mexico and Stockholm) ... Instances in Multiple Zones >= 99.99% ... 99.00% - < 99.99% (Premium Tier) 10% ... 95.00% - < 99.00% 25% ... < 95.00% 100%
Load balancing has the same 99.99% (Premium) / 99.9% (Standard) SLO. Downtime = loss of external connectivity or persistent disk access.