Droplets (CPU) SLA
DigitalOcean · Compute · promises up to 99.99% · SLA of Jun 3, 2025 · checked 25h ago
No major outage in the last 365 days: 100% observed against the 99.99% All Droplets (instance-level).
Last 90 days: no major outage.
Incidents, last 365 days
No incidents on file for this service.
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
TierUptimeCredit of the monthly bill
- All Droplets (instance-level)Each individual Droplet instance99.99%below 99.99%: 100%
More in compute
ServicePromisedFirst creditObserved 365dDowntime
AWS LambdaAWS · Compute · Standard99.95%First credit10%Observed 365d99.178%All incidents 99.852%
Cloudflare WorkersCloudflare · Compute · Enterprise99.99%First credit10%Observed 365d100%All incidents 99.984%
Confluent Cloud for Apache FlinkConfluent · Compute · Flink (per region)99.99%First credit5%Observed 365d99.628%All incidents 97.169%
DigitalOcean Kubernetes (DOKS) HA control planeDigitalOcean · Compute · HA control plane99.95%First credit10%Observed 365d100%All incidents 99.992%
Compute EngineGoogle Cloud · Compute · Instances in Multiple Zones (Premium Tier)99.99%First credit10%Observed 365d99.927%All incidents 99.488%
Azure FunctionsMicrosoft Azure · Compute · Consumption plan99.95%First credit10%Observed 365dNo feedAll incidents 100%
Terms, exclusions and sources
- Measured
- Per individual Droplet: (minutes in month - minutes of Unavailability) / minutes in month
- Credit cap
- Credits apply only to charges for the affected Droplet resources
- Claim window
- Within two (2) billing cycles of the month when the downtime occurred
- How to claim
- Email success@digitalocean.com with account email, affected Droplet and outage times
- Not covered
- Scheduled maintenance or customer-initiated downtime; Factors beyond DigitalOcean's reasonable control (force majeure, third-party outages); Account restrictions, misuse, or violation of the Customer Agreement; Customer application code or configuration errors
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.992% · Downtime
DigitalOcean commits to a Monthly Uptime Percentage of 99.99% for each individual Droplet instance.
Single-step schedule: less than 99.99% = 100% credit of the affected Droplet's charges. DOKS control plane and DBaaS are covered by their own SLAs.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.