Uptimeby GlyphDroplets (CPU) SLA
DigitalOcean · Compute · promises up to 99.99% · SLA of Jun 3, 2025 · checked 47d ago
No major outage in the last 365 days: 100% observed against the 99.99% All Droplets (instance-level).
Last 90 days: no major outage.
Incidents, last 365 days
No incidents on file for this service.
Major outage time per month
Allowed per month: 4.4 min
Commitments and credits
All Droplets (instance-level)
Each individual Droplet instance
Credit: below 99.99%: 100%
SLA changes
Droplets (CPU)
The SLA page text changed (3 sentences added, 3 removed); it still states 99.99%.
2 weeks agoPage
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Terms, exclusions and sources
- Measured
- Per individual Droplet: (minutes in month - minutes of Unavailability) / minutes in month
- Credit cap
- Credits apply only to charges for the affected Droplet resources
- Claim window
- Within two (2) billing cycles of the month when the downtime occurred
- How to claim
- Email success@digitalocean.com with account email, affected Droplet and outage times
- Not covered
- Scheduled maintenance or customer-initiated downtime; Factors beyond DigitalOcean's reasonable control (force majeure, third-party outages); Account restrictions, misuse, or violation of the Customer Agreement; Customer application code or configuration errors
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.989% · Downtime
DigitalOcean commits to a Monthly Uptime Percentage of 99.99% for each individual Droplet instance.
Single-step schedule: less than 99.99% = 100% credit of the affected Droplet's charges. DOKS control plane and DBaaS are covered by their own SLAs.