Google Cloud SLA
Cloud · 5 of 5 services with an SLA · up to 99.99% · checked 24h ago
Services
ServicePromisedFirst creditObserved 365dDowntime
BigQueryData platforms · BigQuery (except Standard edition)99.99%First credit10%Observed 365d99.927%All incidents 99.488%
Latest incidents
Status pageStartedIncidentCounted asDuration
- Multiple products in us-central1-b are experiencing network service degradation.us-central1MinorSep 1, 2026 · 4.1 h
- We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.global, us-west1OutageAug 20, 2026 · 3.7 h
- Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.europe-west4MinorJul 15, 2026 · 12 h
- Google Cloud VMware Engine (GCVE) Stretched Cluster customers are experiencing zonal outages impacting network connectivity across multiple regions.australia-southeast2, europe-west3MinorJul 14, 2026 · 11 h
- Network traffic to Google Cloud originating from Delhi, Chennai, Mumbai and surrounding areas is experiencing intermittent periods of elevated latency and possible packet loss.asia-south2, globalMinorJun 5, 2026 · 72 h counted, ran 22 d
Support response times
PlansPlanFastestFirst response targets
- StandardGreater of $29.00 minimum or 3% of monthly Cloud charges4 hP2: 4 hours · P3: 8 hours · P4: 8 hours
- EnhancedGreater of $100.00 minimum or 10% of first $10K, 7% $10K-$80K, 5% $80K-$250K, 3% over $250K1 hP1: 1 hour · P2: 4 hours · P3: 8 hours · P4: 8 hours
- PremiumGreater of $15,000.00 minimum or 10% of first $150K, 7% $150K-$500K, 5% $500K-$1M, 3% over $1M15 minP1: 15 minutes · P2: 2 hours · P3: 4 hours · P4: 8 hours
SLA changes
DateServiceChangeSource
- Aug 29, 2023Compute EngineSingle Instance SLO raised from 99.5% to 99.9% (99.95% for memory-optimized family).Source
- Apr 12, 2021Compute EngineSingle Instance SLO of 99.5% added (Jan 13, 2020 version had no single-instance commitment).Source
- Apr 13, 2018Compute EngineCompute Engine SLO raised from 99.95% to 99.99%. Nov 30, 2017 version: 'Monthly Uptime Percentage to Customer of at least 99.95%'; April 13, 2018 version: 'at least 99.99%'.Source
About Google Cloud
All pages fetched 2026-09-23. Google calls these SLOs with Financial Credits; most services cap credits at 50% (Compute Engine and Cloud SQL Enterprise Plus up to 100%). Standard Support has no P1 target (8/5 response). Changes verified from Google's own archived SLA versions linked from each page.
BigQuery, the Gemini Enterprise Agent Platform (formerly Vertex AI), the Gemini API, Looker, AlloyDB and Spanner. Source
Highest commitment: BigQuery, 99.99% (BigQuery (except Standard edition)).
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Feb 27, 2026
- Weighted uptime
- All incidents, weighted: 99.488% · Downtime
- Status page
- status.cloud.google.com/
- Across fru.dev
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