Google Cloud SLA

Google Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.

Missed its SLA99.99%

Cloud SQL

Google Cloud promises 99.95% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.

Missed its SLA99.95%

Cloud Storage

Missed its SLA99.99%

Google Cloud promises 99.99% uptime, with a 10% credit when it misses; its status page showed 3.7 h of major outage in the 252 days on file.

Google Cloud promises 99.5% uptime, with a 10% credit when it misses; its status page showed no major outage in the 252 days on file.

Kept its SLA99.5%

Gemini API on Vertex AI

Observed 100% over 365 days

Kept its SLA99.9%

Vertex AI Platform (training, prediction, pipelines)

Google Cloud promises 99.9% uptime, with a 10% credit when it misses; its status page showed no major outage in the 252 days on file.

Observed 100% over 365 days

ServicePromisedFirst creditObserved 365d

Latest incidents

Status page

MinorOct 20, 2026

Multiple services were experiencing issues in the europe-west2 region.

A minor incident on europe-west2 for 6.1 h, not counted as downtime.

MinorOct 8, 2026

Google Cloud Storage (GCS) customers experienced elevated latencies and error rates when performing upload or write operations.

A minor incident on us-central1 for 30 h, not counted as downtime.

MinorSep 1, 2026

Multiple products in us-central1-b are experiencing network service degradation.

A minor incident on nam5, us-central1 for 4.2 h, not counted as downtime.

OutageAug 20, 2026

We are investigating an issue where customers may experience timeouts, service degradations, errors, and elevated latencies across multiple products in the us-west1 region.

A major outage on global, us-west1 for 3.7 h, counted as downtime.

MinorJul 15, 2026

Google Cloud VMware Engine (GCVE), Google Cloud NetApp Volumes, and Bare Metal Solutions (BMS) services are experiencing a service outage in europe-west4-a due to a cooling failure.

A minor incident on europe-west4 for 12 h, not counted as downtime.

MinorJul 14, 2026

Google Cloud VMware Engine (GCVE) Stretched Cluster customers are experiencing zonal outages impacting network connectivity across multiple regions.

A minor incident on australia-southeast2, europe-west3 for 11 h, not counted as downtime.

MinorJun 5, 2026

Network traffic to Google Cloud originating from Delhi, Chennai, Mumbai and surrounding areas is experiencing intermittent periods of elevated latency and possible packet loss.

A minor incident on asia-south2, global for 72 h, not counted as downtime.

72 h counted, ran 22 d

Support response times

Plans

Fastest 4 hGreater of $29.00 minimum or 3% of monthly Cloud charges

Standard

P2: 4 hours · P3: 8 hours · P4: 8 hours

Fastest 1 hGreater of $100.00 minimum or 10% of first $10K, 7% $10K-$80K, 5% $80K-$250K, 3% over $250K

Enhanced

P1: 1 hour · P2: 4 hours · P3: 8 hours · P4: 8 hours

Fastest 15 minGreater of $15,000.00 minimum or 10% of first $150K, 7% $150K-$500K, 5% $500K-$1M, 3% over $1M

Premium

P1: 15 minutes · P2: 2 hours · P3: 4 hours · P4: 8 hours

SLA changes

SLA page changedUnverifiedOct 23, 2026

Gemini API on Vertex AI

The SLA page text changed (5 sentences added, 5 removed); it still states 99.5% and 99%.

SLA page changedUnverifiedOct 23, 2026

Cloud Storage

The SLA page text changed (13 sentences added, 17 removed); it still states 99.95%, 99.9% and 99%.

SLA page changedUnverifiedOct 23, 2026

BigQuery

The SLA page text changed (4 sentences added, 4 removed); it still states 99.99% and 99.9%.

SLA page changedUnverifiedOct 23, 2026

The SLA page text changed (7 sentences added, 8 removed); it still states 99.99%, 99.95% and 99.9%.

From the change logAug 29, 2023

Single Instance SLO raised from 99.5% to 99.9% (99.95% for memory-optimized family).

Source

From the change logApr 12, 2021

Single Instance SLO of 99.5% added (Jan 13, 2020 version had no single-instance commitment).

Source

From the change logApr 13, 2018