Auth0 (Okta Customer Identity) Core Services SLA
Okta · Identity · promises up to 99.99% · SLA of Mar 3, 2021 · checked 25h ago
Incidents, last 365 days
No public status history.
Commitments and credits
TierUptimeCredit of the monthly bill
- Subscription (Sales Order) customersProduction tenants, Core Services99.99%below 99.99%: 5% · below 99.9%: 10% · below 99%: 20% · below 95%: 50%
More in identity
Terms, exclusions and sources
- Measured
- (total minutes per month - Downtime) / total minutes per month for User Authentication and Machine to Machine Authentication
- Credit cap
- Maximum total credit in any month will not exceed 50% of the Monthly Subscription Fees
- Claim window
- Within ten (10) days of the event
- How to claim
- Contact Auth0 in writing
- Not covered
- Emergency maintenance; Force Majeure Events; Load or penetration testing by Customer; Alpha, beta or non-GA features; Non-production tenants; Client-side errors (custom DB, third-party IdPs, Rules/Hooks/Actions)
- Status history
- No public status history.
- Weighted uptime
- All incidents, weighted: 100% · Downtime
Auth0 will maintain in each month the average Availability for the Core Services of at least 99.99% ("Availability Service Level %").
Linked from auth0.com/legal as 'Service Level Description, March 2021'. Termination right if availability is below 99.00% in any 3 of 6 consecutive months. Does not apply to self-service plans.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.