Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Auth0 (Okta Customer Identity) Core Services SLA

Okta · Identity · promises up to 99.99% · SLA of Mar 3, 2021 · checked 47d ago

Official SLAStatus page

Incidents, last 365 days

No public status history.

Commitments and credits

99.99%
Subscription (Sales Order) customers
Production tenants, Core Services
Credit: below 99.99%: 5% · below 99.9%: 10% · below 99%: 20% · below 95%: 50%

More in identity

No SLA
Okta Enhanced Disaster Recovery (WIC)
Okta publishes no SLA for it; its status page has no history this site can read.
No SLA
Okta Workforce Identity Cloud
Okta publishes no SLA for it; its status page has no history this site can read.
Terms, exclusions and sources
Measured
(total minutes per month - Downtime) / total minutes per month for User Authentication and Machine to Machine Authentication
Credit cap
Maximum total credit in any month will not exceed 50% of the Monthly Subscription Fees
Claim window
Within ten (10) days of the event
How to claim
Contact Auth0 in writing
Not covered
Emergency maintenance; Force Majeure Events; Load or penetration testing by Customer; Alpha, beta or non-GA features; Non-production tenants; Client-side errors (custom DB, third-party IdPs, Rules/Hooks/Actions)
Status history
No public status history.
Weighted uptime
Auth0 will maintain in each month the average Availability for the Core Services of at least 99.99% ("Availability Service Level %").
Okta, Last Revised: March 3, 2021. Read the SLA

Linked from auth0.com/legal as 'Service Level Description, March 2021'. Termination right if availability is below 99.00% in any 3 of 6 consecutive months. Does not apply to self-service plans.

All Okta SLAsHow this is measured