Promised uptime vs actual

Vendors35Services99

35 vendors · 99 services

Okta SLA

Identity · 1 of 3 services with an SLA · up to 99.99% · checked 47d ago

Official SLACompare

Services

No data99.99%
Auth0 (Okta Customer Identity) Core Services
Okta promises 99.99% uptime, with a 5% credit when it misses; its status page has no history this site can read.
No SLA
Okta Enhanced Disaster Recovery (WIC)
Okta publishes no SLA for it; its status page has no history this site can read.
No SLA
Okta Workforce Identity Cloud
Okta publishes no SLA for it; its status page has no history this site can read.

Latest incidents

Status page

No public status history.

Support response times

Plans
Fastest 2 hIncluded
Basic
Priority 1: 2 hours · Priority 2: 12 hours · Priority 3: 24 hours · Priority 4: 24 hours
Fastest 1 h
Silver
Priority 1: 1 hour · Priority 2: 2 hours · Priority 3: 8 hours · Priority 4: 24 hours
Fastest 30 min
Gold
Priority 1: 30 minutes · Priority 2: 1 hour · Priority 3: 4 hours · Priority 4: 24 hours
Fastest 1 h
Auth0 Standard
1 Urgent: 1 business hour · 2 High: 4 business hours · 3 Normal: 1 business day · 4 Low: 2 business days
Fastest 30 min
Auth0 Enterprise
1 Urgent: 30 min · 2 High: 2 hours · 3 Normal: 12 hours · 4 Low: 24 hours
Fastest 30 min
Auth0 Premier
1 Urgent: 30 min · 2 High: 1 hour · 3 Normal: 8 hours · 4 Low: 12 hours

SLA changes

SLA page changedUnverifiedOct 23, 2026
Okta Workforce Identity Cloud
The SLA page text changed (18 sentences added, 17 removed); not yet reviewed.
2 weeks agoPage
About Okta

Okta Support Terms dated 02 June 2025. Basic is 24x5, Silver and Gold are 24x7. Okta 'will use reasonable efforts' to meet response times. No public numeric uptime SLA for Workforce Identity Cloud. The Auth0 SLA PDF (2021) is still linked from auth0.com/legal. No Wayback check was requested.

Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices. Source

Highest commitment: Auth0 (Okta Customer Identity) Core Services, 99.99% (Subscription (Sales Order) customers).

Promise vs reality, last year

Status history
No public status history.
Weighted uptime
Status page
status.okta.com/
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