Okta SLA
Identity · 1 of 3 services with an SLA · up to 99.99% · checked 24h ago
Services
Auth0 (Okta Customer Identity) Core ServicesIdentity · Subscription (Sales Order) customers99.99%First credit5%Observed 365dNo feedAll incidents 100%
Latest incidents
Status pageNo public status history.
Support response times
Plans- BasicIncluded2 hPriority 1: 2 hours · Priority 2: 12 hours · Priority 3: 24 hours · Priority 4: 24 hours
- Silver1 hPriority 1: 1 hour · Priority 2: 2 hours · Priority 3: 8 hours · Priority 4: 24 hours
- Gold30 minPriority 1: 30 minutes · Priority 2: 1 hour · Priority 3: 4 hours · Priority 4: 24 hours
- Auth0 Standard1 h1 Urgent: 1 business hour · 2 High: 4 business hours · 3 Normal: 1 business day · 4 Low: 2 business days
- Auth0 Enterprise30 min1 Urgent: 30 min · 2 High: 2 hours · 3 Normal: 12 hours · 4 Low: 24 hours
- Auth0 Premier30 min1 Urgent: 30 min · 2 High: 1 hour · 3 Normal: 8 hours · 4 Low: 12 hours
About Okta
Okta Support Terms dated 02 June 2025. Basic is 24x5, Silver and Gold are 24x7. Okta 'will use reasonable efforts' to meet response times. No public numeric uptime SLA for Workforce Identity Cloud. The Auth0 SLA PDF (2021) is still linked from auth0.com/legal. No Wayback check was requested.
Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, websites, web services, and devices. Source
Highest commitment: Auth0 (Okta Customer Identity) Core Services, 99.99% (Subscription (Sales Order) customers).
Promise vs reality
- Status history
- No public status history.
- Weighted uptime
- All incidents, weighted: 100% · Downtime
- Status page
- status.okta.com/
- Across fru.dev
- Company profileQuarterlyPaydaysTechConf
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