Promised uptime vs actual

35 vendors · 99 services

Okta Workforce Identity Cloud SLA

Okta · Identity · no public SLA · checked 47d ago

No public SLA, so there is no promise to test.

Incidents, last 365 days

No public status history.

Commitments and credits

The public MSA only says 'Okta shall use commercially reasonable efforts to make the Service available to Customer 24 x 7 during the Term'. The trust page shows '12-Month Availability: 99.99%', but that is a historical average, not a commitment. No public credit schedule; any uptime SLA is in negotiated order forms.

SLA changes

SLA page changedUnverifiedOct 23, 2026
Okta Workforce Identity Cloud
The SLA page text changed (18 sentences added, 17 removed); not yet reviewed.
2 weeks agoPage

More in identity

Terms, exclusions and sources
Measured
No numeric uptime commitment in public terms
Not covered
Unavailability caused by Non-Okta Products; Force Majeure Events
Status history
No public status history.
Weighted uptime

All Okta SLAsHow this is measured