GitHub SLA
Developer tools · 3 of 3 services with an SLA · up to 99.9% · checked 25h ago
Services
GitHub ActionsDeveloper tools · Enterprise Cloud99.9%First credit5%Observed 365d99.117%All incidents 99.869%
Latest incidents
Status page- Incident across several servicesAPI RequestsMinorSep 23, 2026 · Open
- Incident with Pull RequestsPull RequestsMinorSep 20, 2026 · 69 min
- Elevated rate of errors for OpenAI models provided by CopilotCopilot AI Model ProvidersMinorSep 17, 2026 · 50 min
- Degradation with Gemini 3.8 FlashCopilot AI Model ProvidersDegradedSep 16, 2026 · 10 h
- Disruption with some GitHub servicesMinorSep 15, 2026 · 49 min
- Disruption with some GitHub servicesCopilot AI Model ProvidersMinorSep 15, 2026 · 90 min
- Actions Larger Runner Jobs for some customers may be slow to startMinorSep 14, 2026 · 55 min
- Incident with several GitHub ServicesAPI Requests, Issues, Pull Requests, Actions, PagesOutageSep 13, 2026 · 89 min
- Degradation in repos contents APIMinorSep 4, 2026 · 21 min
- Disruption with Copilot Code ReviewDegradedSep 4, 2026 · 1.8 h
- Incident with Grok Copilot AI Model ProviderCopilot AI Model ProvidersMinorSep 3, 2026 · 2.9 h
- Delays in commit processingPull RequestsMinorSep 1, 2026 · 61 min
Support response times
Plans- Enterprise support (included with Enterprise Cloud / Server)Included8 hAll: < 8 hours (24/5)
- Premium30 minUrgent: 30 minutes · High: 4 hours · Normal: 48 hours · Low: 48 hours
- Premium Plus / Mission Critical Services for GitHub30 minUrgent: 30 minutes · High: 4 hours · Normal: 24 hours · Low: 48 hours
SLA changes
- Jun 1, 2026GitHub Enterprise CloudCredit schedule changed. The June 2021 version (Wayback snapshot 2022-02-03, PDF) gave 10% of fees when quarterly Uptime was <= 99.9% but > 99.0%, and 25% below 99.0%. The current 'Version: June 2026' page gives 5% for 99.5-99.9%, 10% for 99.0-99.5%, 25% below 99.0%, so small misses now earn half the prior credit. The 99.9% quarterly commitment is unchanged. A 2025-12-31 snapshot still linked the 20210630 PDF, so the change landed in the first half of 2026; exact day not published (date set to the version month).Source
About GitHub
The public about-github-support page (docs.github.com/en/support/...) lists plans but no response times; times come from the Enterprise Cloud Premium Support docs and github.com/premium-support. Premium SLA clock starts when GitHub sets the ticket priority. Premium pricing is a percentage of spend or a minimum annual fee, not published as a figure. Premium Plus includes 12 technical advisory hours per quarter.
GitHub is a proprietary developer platform that allows developers to create, store, manage, and share their code. Popular games such as 2048 and Hextris have been known to be hosted on the platform. Source
Highest commitment: GitHub Actions, 99.9% (Enterprise Cloud).
Promise vs reality
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.869% · Downtime
- Status page
- www.githubstatus.com/
- Across fru.dev
- Company profilePaydaysChangefeed
- Compare with
- Atlassian
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.