Uptimeby GlyphGitHub SLA
Developer tools · 3 of 3 services with an SLA · up to 99.9% · checked 47d ago
Services
GitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.3 d of major outage in the last year.
Observed 99.09% over 365 days
GitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.6 d of major outage in the last year.
Observed 99.017% over 365 days
GitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 8.3 h of major outage in the last year.
Observed 99.905% over 365 days
GitHub ActionsGitHub promises 99.9% uptime, with a 5% credit when it misses; its status page showed 3.3 d of major outage in the last year.99.9%First credit5%Observed 365d99.09%All incidents 99.802%
Latest incidents
Status pageDegraded performance for multiple GitHub services
A minor incident on Git Operations, Issues, Actions and 1 more for 45 min, not counted as downtime.
4 days ago
Incident with ActionsA minor incident on Actions for 52 min, not counted as downtime.
4 days ago
Incident with ActionsA partial outage or slowdown on Actions for 36 min, not counted as downtime.
5 days ago
Incident with Actions and PagesA partial outage or slowdown on Webhooks, Actions, Pages for 56 min, not counted as downtime.
5 days ago
Incident with Pull Requests, Git Operations and IssuesA partial outage or slowdown on Git Operations, API Requests, Issues and 2 more for 2 h, not counted as downtime.
5 days ago
Increased task-related errors for Copilot Mission ControlA minor incident for 77 min, not counted as downtime.
5 days ago
Incident with Git OperationsA minor incident on Git Operations for 1.7 h, not counted as downtime.
6 days ago
Incident with API, Git, and Copilot requestsA minor incident on API Requests, Issues, Copilot for 31 min, not counted as downtime.
6 days ago
Elevated errors on GPT-5.4 NanoA minor incident on Copilot AI Model Providers for 38 min, not counted as downtime.
7 days ago
Incident with DependabotA minor incident for 2.5 h, not counted as downtime.
10 days ago
Incident with Actions, Pages, and WebhooksA partial outage or slowdown on Webhooks, Actions, Pages for 93 min, not counted as downtime.
10 days ago
Disruption with GitHub servicesA major outage on Issues, Pages for 32 min, counted as downtime.
10 days ago
Support response times
PlansEnterprise support (included with Enterprise Cloud / Server)
All: < 8 hours (24/5)
Premium
Urgent: 30 minutes · High: 4 hours · Normal: 48 hours · Low: 48 hours
Premium Plus / Mission Critical Services for GitHub
Urgent: 30 minutes · High: 4 hours · Normal: 24 hours · Low: 48 hours
SLA changes
GitHub Enterprise Cloud
Credit schedule changed. The June 2021 version (Wayback snapshot 2022-02-03, PDF) gave 10% of fees when quarterly Uptime was <= 99.9% but > 99.0%, and 25% below 99.0%. The current 'Version: June 2026' page gives 5% for 99.5-99.9%, 10% for 99.0-99.5%, 25% below 99.0%, so small misses now earn half the prior credit. The 99.9% quarterly commitment is unchanged. A 2025-12-31 snapshot still linked the 20210630 PDF, so the change landed in the first half of 2026; exact day not published (date set to the version month).
5 months agoSource
About GitHub
The public about-github-support page (docs.github.com/en/support/...) lists plans but no response times; times come from the Enterprise Cloud Premium Support docs and github.com/premium-support. Premium SLA clock starts when GitHub sets the ticket priority. Premium pricing is a percentage of spend or a minimum annual fee, not published as a figure. Premium Plus includes 12 technical advisory hours per quarter.
GitHub is a proprietary developer platform that allows developers to create, store, manage, and share their code. Popular games such as 2048 and Hextris have been known to be hosted on the platform. Source
Highest commitment: GitHub Actions, 99.9% (Enterprise Cloud).
Promise vs reality, last year
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.802% · Downtime
- Status page
- www.githubstatus.com/