Uptimeby GlyphGitHub Enterprise Cloud SLA
GitHub · Developer tools · promises up to 99.9% · SLA of Jun 1, 2026 · checked 47d ago
30 major outages in the last 365 days: 3.6 d counted, 99.017% observed against the 99.9% Enterprise Cloud.
10 of 12 months fell below it (credits are claimed per month).
Last 90 days: 27 h counted, 98.733% observed.
Incidents, last 365 days
Degraded performance for multiple GitHub services
A minor incident on Git Operations, Issues, Actions and 1 more for 45 min, not counted as downtime.
4 days ago
Incident with Actions and PagesA partial outage or slowdown on Webhooks, Actions, Pages for 56 min, not counted as downtime.
5 days ago
Incident with Pull Requests, Git Operations and IssuesA partial outage or slowdown on Git Operations, API Requests, Issues and 2 more for 2 h, not counted as downtime.
5 days ago
Incident with Git OperationsA minor incident on Git Operations for 1.7 h, not counted as downtime.
6 days ago
Incident with API, Git, and Copilot requestsA minor incident on API Requests, Issues, Copilot for 31 min, not counted as downtime.
6 days ago
Incident with Actions, Pages, and WebhooksA partial outage or slowdown on Webhooks, Actions, Pages for 93 min, not counted as downtime.
10 days ago
Disruption with GitHub servicesA major outage on Issues, Pages for 32 min, counted as downtime.
10 days ago
Incident with Actions, Issues, API Requests and Pull RequestsA minor incident on API Requests, Issues, Pull Requests and 1 more for 9 min, not counted as downtime.
2 weeks ago
Project updates delayedA minor incident on API Requests, Issues, Pull Requests and 2 more for 11 h, not counted as downtime.
2 weeks ago
Delays for Pull Requests and Webhook deliveriesA major outage on Webhooks, Pull Requests, Actions for 4.5 h, counted as downtime.
2 weeks ago
Degraded availability for GitHub Actions, GitHub Pages and WebhooksA major outage on Webhooks, Actions, Pages for 68 min, counted as downtime.
3 weeks ago
Incident with Actions, Pull Requests and IssuesA minor incident on Issues, Pull Requests, Actions for 7.9 h, not counted as downtime.
4 weeks ago
Incident with Git Operations, Issues, Actions and Pull RequestsA major outage on Git Operations, Issues, Pull Requests and 1 more for 48 min, counted as downtime.
4 weeks ago
Incident with Git Operations, Pull Requests and ActionsA major outage on Git Operations, Webhooks, Issues and 2 more for 70 min, counted as downtime.
4 weeks ago
Several services are degradedA major outage on Webhooks, Pull Requests for 3.7 h, counted as downtime.
4 weeks ago
Incident with ActionsA major outage on Actions, Pages for 3.6 h, counted as downtime.
5 weeks ago
Incident across several servicesA minor incident on API Requests for 19 h, not counted as downtime.
6 weeks ago
Incident with Pull RequestsA minor incident on Pull Requests for 69 min, not counted as downtime.
7 weeks ago
Incident with several GitHub ServicesA major outage on API Requests, Issues, Pull Requests and 2 more for 89 min, counted as downtime.
8 weeks ago
Delays in commit processingA minor incident on Pull Requests for 61 min, not counted as downtime.
2 months ago
Incident with Actions and Pull RequestsA minor incident on Pull Requests, Actions for 90 min, not counted as downtime.
2 months ago
Incident with ActionsA major outage on Actions, Pages for 2.8 h, counted as downtime.
2 months ago
Incident with GitHub.comA major outage on Git Operations, Webhooks, API Requests and 3 more for 7.6 h, counted as downtime.
2 months ago
Incident with WebhooksA minor incident on Git Operations, Webhooks, Issues and 2 more for 51 min, not counted as downtime.
2 months ago
Incident with Pull Requests and IssuesA minor incident on Issues, Pull Requests for 25 min, not counted as downtime.
2 months ago
Latest 25 of 60.
Major outage time per month
Allowed per month: 44 min
Commitments and credits
Enterprise Cloud
Service Features: git Operations, Issues, Pages, Pull Requests, Webhooks, and API requests to these
Credit: below 99.9%: 5% · below 99.5%: 10% · below 99%: 25%
SLA changes
GitHub Enterprise Cloud
Credit schedule changed. The June 2021 version (Wayback snapshot 2022-02-03, PDF) gave 10% of fees when quarterly Uptime was <= 99.9% but > 99.0%, and 25% below 99.0%. The current 'Version: June 2026' page gives 5% for 99.5-99.9%, 10% for 99.0-99.5%, 25% below 99.0%, so small misses now earn half the prior credit. The 99.9% quarterly commitment is unchanged. A 2025-12-31 snapshot still linked the 20210630 PDF, so the change landed in the first half of 2026; exact day not published (date set to the version month).
5 months agoSource
More in developer tools
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status page showed 2.3 d of major outage in the last year.
Observed 99.383% over 365 days
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Cursor publishes no SLA for it; its status page showed 31 h of major outage in the last year.
Observed 99.65% over 365 days
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Bitbucket Cloud (Cloud)Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.99.9%First credit10%Observed 365dn/aAll incidents 100%
Cursor (IDE, Cloud Agents, CLI)Cursor publishes no SLA for it; its status page showed 31 h of major outage in the last year.NoneFirst creditn/aObserved 365d99.65%All incidents 99.771%
Container RegistryDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
Terms, exclusions and sources
- Measured
- Per calendar quarter; Downtime is a minute where a Service Feature's error rate exceeds 5% or the Service was unavailable per GitHub internal and external monitoring
- Credit cap
- Limited to a maximum of ninety (90) days of paid service per calendar quarter
- Claim window
- Written request within thirty (30) days of the end of the calendar quarter (Applicable Period)
- How to claim
- Written request to GitHub Support (direct purchase) or via a Microsoft support ticket (purchased through Microsoft)
- Not covered
- Factors outside GitHub's reasonable control; Previews, or purchases made with a subscription credit; Non-GitHub services, hardware or software; Throttling of suspected abusive behavior or hacked accounts; Rate limits or latency without actual unavailability; Scheduled Downtime (5 days' notice)
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.802% · Downtime
GitHub commits to maintain at least 99.9% Uptime for the applicable GitHub service.
Credits: 99.5% <= Uptime < 99.9% = 5%; 99.0% <= Uptime < 99.5% = 10%; Uptime < 99.0% = 25% of Applicable Service Fees. SLA applies to Enterprise Cloud customers under their governing agreement; Free/Pro/Team plans have no published SLA.