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Uptime.

GitHub Enterprise Cloud SLA

GitHub · Developer tools · promises up to 99.9% · SLA of Jun 1, 2026 · checked 23h ago

Official SLAStatus page

24 major outages in the last 365 days: 3 d counted, 99.172% observed against the 99.9% Enterprise Cloud.

11 of 12 months fell below it (credits are claimed per month).

Last 90 days: 38 h counted, 98.249% observed.

Incidents, last 365 days

Latest 25 of 60.

Major outage time per month

Allowed per month: 44 min

Commitments and credits

  • Enterprise CloudService Features: git Operations, Issues, Pages, Pull Requests, Webhooks, and API requests to these99.9%below 99.9%: 5% · below 99.5%: 10% · below 99%: 25%

SLA changes

  • Jun 1, 2026GitHub Enterprise CloudCredit schedule changed. The June 2021 version (Wayback snapshot 2022-02-03, PDF) gave 10% of fees when quarterly Uptime was <= 99.9% but > 99.0%, and 25% below 99.0%. The current 'Version: June 2026' page gives 5% for 99.5-99.9%, 10% for 99.0-99.5%, 25% below 99.0%, so small misses now earn half the prior credit. The 99.9% quarterly commitment is unchanged. A 2025-12-31 snapshot still linked the 20210630 PDF, so the change landed in the first half of 2026; exact day not published (date set to the version month).Source

More in developer tools

Terms, exclusions and sources
Measured
Per calendar quarter; Downtime is a minute where a Service Feature's error rate exceeds 5% or the Service was unavailable per GitHub internal and external monitoring
Credit cap
Limited to a maximum of ninety (90) days of paid service per calendar quarter
Claim window
Written request within thirty (30) days of the end of the calendar quarter (Applicable Period)
How to claim
Written request to GitHub Support (direct purchase) or via a Microsoft support ticket (purchased through Microsoft)
Not covered
Factors outside GitHub's reasonable control; Previews, or purchases made with a subscription credit; Non-GitHub services, hardware or software; Throttling of suspected abusive behavior or hacked accounts; Rate limits or latency without actual unavailability; Scheduled Downtime (5 days' notice)
Status history
Status history since Sep 22, 2025
Weighted uptime
All incidents, weighted: 99.869% · Downtime
GitHub commits to maintain at least 99.9% Uptime for the applicable GitHub service.
GitHub, Version: June 2026. Read the SLA

Credits: 99.5% <= Uptime < 99.9% = 5%; 99.0% <= Uptime < 99.5% = 10%; Uptime < 99.0% = 25% of Applicable Service Fees. SLA applies to Enterprise Cloud customers under their governing agreement; Free/Pro/Team plans have no published SLA.

All GitHub SLAsHow this is measured

Summaries of published SLAs; the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.

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