Uptimeby GlyphGitHub Packages SLA
GitHub · Developer tools · promises up to 99.9% · SLA of Jun 1, 2026 · checked 47d ago
3 major outages in the last 365 days: 8.3 h counted, 99.905% observed against the 99.9% Enterprise Cloud.
3 of 12 months fell below it (credits are claimed per month).
Last 90 days: no major outage.
Incidents, last 365 days
Project updates delayed
A minor incident on API Requests, Issues, Pull Requests and 2 more for 11 h, not counted as downtime.
2 weeks ago
Incident with WebhooksA minor incident on Git Operations, Webhooks, Issues and 2 more for 51 min, not counted as downtime.
2 months ago
Disruption with some GitHub services in the EU regionA minor incident on Packages for 14 min, not counted as downtime.
5 months ago
Incident with Issues and WebhooksA major outage on Git Operations, Webhooks, Issues and 3 more for 55 min, counted as downtime.
6 months ago
GitHub search is degradedA major outage on Issues, Pull Requests, Actions and 1 more for 6.3 h, counted as downtime.
6 months ago
Investigating errors on GitHubA minor incident on Actions, Packages, Copilot and 1 more for 38 min, not counted as downtime.
6 months ago
Degraded performance for various servicesA minor incident on Issues, Actions, Packages for 63 min, not counted as downtime.
8 months ago
Incident with Issues, Actions and Git OperationsA major outage on Git Operations, Webhooks, Issues and 3 more for 68 min, counted as downtime.
9 months ago
We are investigating a rise in request failures on several servicesA minor incident on Git Operations, Webhooks, API Requests and 3 more for 2.1 h, not counted as downtime.
11 months ago
Major outage time per month
Allowed per month: 44 min
Commitments and credits
Enterprise Cloud
Packages transfers and storage
Credit: below 99.9%: 5% · below 99.5%: 10% · below 99%: 25%
More in developer tools
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status page showed 2.3 d of major outage in the last year.
Observed 99.383% over 365 days
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Atlassian promises 99.95% uptime, with a 5% credit when it misses; its status history is still building.
Cursor publishes no SLA for it; its status page showed 31 h of major outage in the last year.
Observed 99.65% over 365 days
DigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.
Observed 100% over 365 days
Bitbucket Cloud (Cloud)Atlassian promises 99.9% uptime, with a 10% credit when it misses; its status history is still building.99.9%First credit10%Observed 365dn/aAll incidents 100%
Cursor (IDE, Cloud Agents, CLI)Cursor publishes no SLA for it; its status page showed 31 h of major outage in the last year.NoneFirst creditn/aObserved 365d99.65%All incidents 99.771%
Container RegistryDigitalOcean promises 99.95% uptime, with a 10% credit when it misses; its status page showed no major outage in the last year.99.95%First credit10%Observed 365d100%All incidents 99.989%
Terms, exclusions and sources
- Measured
- Transfers: same as Actions; Storage: 100% - Average Error Rate (hourly failed storage transactions / total) over the quarter
- Credit cap
- Limited to a maximum of ninety (90) days of paid service per calendar quarter
- Claim window
- Written request within thirty (30) days of the end of the calendar quarter (Applicable Period)
- How to claim
- Written request to GitHub Support (direct purchase) or via a Microsoft support ticket (purchased through Microsoft)
- Not covered
- Factors outside GitHub's reasonable control; Previews, or purchases made with a subscription credit; Non-GitHub services, hardware or software; Throttling of suspected abusive behavior or hacked accounts; Rate limits or latency without actual unavailability; Scheduled Downtime (5 days' notice)
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.802% · Downtime
GitHub commits to maintain at least 99.9% Uptime for the applicable GitHub service.
Excludes public usage and pre-auth/auth failures and over-quota transactions from the storage calculation.