GitHub Packages SLA
GitHub · Developer tools · promises up to 99.9% · SLA of Jun 1, 2026 · checked 25h ago
3 major outages in the last 365 days: 8.3 h counted, 99.905% observed against the 99.9% Enterprise Cloud.
3 of 12 months fell below it (credits are claimed per month).
Last 90 days: no major outage.
Incidents, last 365 days
StartedIncidentCounted asDuration
- Incident with WebhooksGit Operations, Webhooks, Issues, Pull Requests, PackagesMinorAug 13, 2026 · 51 min
- Disruption with some GitHub services in the EU regionPackagesMinorJun 6, 2026 · 14 min
- Incident with Issues and WebhooksGit Operations, Webhooks, Issues, Pull Requests, Actions, PackagesOutageMay 4, 2026 · 55 min
- GitHub search is degradedIssues, Pull Requests, Actions, PackagesOutageApr 27, 2026 · 6.3 h
- Investigating errors on GitHubActions, Packages, Copilot, CodespacesMinorApr 23, 2026 · 38 min
- Degraded performance for various servicesIssues, Actions, PackagesMinorMar 13, 2026 · 63 min
- Incident with Issues, Actions and Git OperationsGit Operations, Webhooks, Issues, Pull Requests, Actions, PackagesOutageFeb 9, 2026 · 68 min
- We are investigating a rise in request failures on several servicesGit Operations, Webhooks, API Requests, Issues, Pull Requests, ActionsMinorDec 11, 2025 · 2.1 h
- Incident with PackagesPackagesMinorNov 3, 2025 · 4.8 h
Major outage time per month
Allowed per month: 44 min
Commitments and credits
TierUptimeCredit of the monthly bill
- Enterprise CloudPackages transfers and storage99.9%below 99.9%: 5% · below 99.5%: 10% · below 99%: 25%
More in developer tools
ServicePromisedFirst creditObserved 365dDowntime
Bitbucket Cloud (Cloud)Atlassian · Developer tools · Premium99.9%First credit10%Observed 365dn/aAll incidents 100%
Container RegistryDigitalOcean · Developer tools · All99.95%First credit10%Observed 365d100%All incidents 99.992%
GitHub ActionsGitHub · Developer tools · Enterprise Cloud99.9%First credit5%Observed 365d99.117%All incidents 99.869%
Terms, exclusions and sources
- Measured
- Transfers: same as Actions; Storage: 100% - Average Error Rate (hourly failed storage transactions / total) over the quarter
- Credit cap
- Limited to a maximum of ninety (90) days of paid service per calendar quarter
- Claim window
- Written request within thirty (30) days of the end of the calendar quarter (Applicable Period)
- How to claim
- Written request to GitHub Support (direct purchase) or via a Microsoft support ticket (purchased through Microsoft)
- Not covered
- Factors outside GitHub's reasonable control; Previews, or purchases made with a subscription credit; Non-GitHub services, hardware or software; Throttling of suspected abusive behavior or hacked accounts; Rate limits or latency without actual unavailability; Scheduled Downtime (5 days' notice)
- Status history
- Status history since Sep 22, 2025
- Weighted uptime
- All incidents, weighted: 99.869% · Downtime
GitHub commits to maintain at least 99.9% Uptime for the applicable GitHub service.
Excludes public usage and pre-auth/auth failures and over-quota transactions from the storage calculation.
Sources: each vendor's own SLA page (re-read monthly) and status page feed (read every Friday). A summary, not the contract: the contract you sign governs. Logos via logo.dev; trademarks belong to their owners.