NVIDIA SLA
AI · 3 of 3 services with an SLA · up to 99% · checked 42h ago
Services
ServicePromisedFirst creditObserved 365dDowntime
Latest incidents
Status pageStartedIncidentCounted asDuration
- Issues with NVIDIA Build serviceNVIDIA BuildDegradedSep 23, 2026 · Open3 days ago
- Cloud Functions experiencing Deployment Failures (Partial outage)Cloud FunctionsDegradedAug 10, 2026 · 3 h6 weeks ago
- Issues with Private Registry servicePrivate RegistryOutageApr 29, 2026 · 47 min5 months ago
- Issues with Core & Catalog serviceNGC Core Services, NGC CatalogDegradedApr 27, 2026 · 69 min5 months ago
- Issues with NGC Catalog serviceNGC CatalogMinorMar 11, 2026 · 13 min6 months ago
- Issues with NGC Catalog serviceNGC CatalogDegradedMar 9, 2026 · 5.7 h6 months ago
- Issues with NGC Core ServicesNGC Core ServicesOutageFeb 17, 2026 · 67 min7 months ago
- Cloud Functions Deployment FailuresCloud FunctionsMinorJan 22, 2026 · 53 min8 months ago
- Cloud Functions Elevated latencies and Error rate for gRPC connectionsCloud FunctionsMinorJan 21, 2026 · 2.1 h8 months ago
- Cloud Functions Logs OutageCloud FunctionsMinorDec 17, 2025 · 91 min9 months ago
- Cloud Functions Metrics OutageCloud FunctionsDegradedDec 5, 2025 · 26 min9 months ago
- Cloud Functions Deployment FailuresCloud FunctionsDegradedNov 15, 2025 · 3.6 h10 months ago
Support response times
PlansNVIDIA publishes no support response times.
About NVIDIA
NVIDIA Cloud Services SLA (v. November 5, 2025), an integral part of the NVIDIA Cloud Agreement; the Service-Specific Terms for NVIDIA DGX Cloud (last modified September 10, 2025) point to it. Observed uptime for Cloud Functions comes from the NGC status page (status.ngc.nvidia.com).
Nvidia Corporation is an American multinational technology company headquartered in Santa Clara, California. Source
Highest commitment: NVIDIA Cloud Functions (NVCF), 99% (NVCF Service (selected at DGX Cloud onboarding)).
Promise vs reality
ServiceDowntime vs allowed
Promised in the SLAObserved on the vendor's status pagePartial historyShortfall
- Status history
- Status history since Jul 3, 2024
- Status page
- status.ngc.nvidia.com/