NVIDIA DGX Cloud SLA
NVIDIA · Compute · promises up to 99% · SLA of Nov 5, 2025 · checked 38h ago
Incidents, last 365 days
Not enough status history yet.
Commitments and credits
TierUptimeCredit of the monthly bill
- Service Availability (per ACE)Private registry (list, download, upload artifacts; data management) and workload management (log on, launch jobs); assumes contracted capacity is available99%No credit schedule published
More in compute
ServicePromisedFirst creditObserved 365dDowntime
AWS LambdaAWS · Compute · Standard99.95%First credit10%Observed 365d99.178%All incidents 99.852%
Cloudflare WorkersCloudflare · Compute · Enterprise99.99%First credit10%Observed 365d100%All incidents 99.983%
Confluent Cloud for Apache FlinkConfluent · Compute · Flink (per region)99.99%First credit5%Observed 365d99.628%All incidents 97.165%
DigitalOcean Kubernetes (DOKS) HA control planeDigitalOcean · Compute · HA control plane99.95%First credit10%Observed 365d100%All incidents 99.992%
Compute EngineGoogle Cloud · Compute · Instances in Multiple Zones (Premium Tier)99.99%First credit10%Observed 365d99.928%All incidents 99.488%
Terms, exclusions and sources
- Measured
- Per Accelerated Computing Environment (ACE), calendar month; status tracked every 15 minutes, gaps under 15 minutes and outages with no customer impact not counted
- Credit cap
- A credit equal to the scope of the service interruption, rounded up to the nearest day, usable only toward a future DGX Cloud order term
- Claim window
- NVIDIA must receive the Claim within two months from the date the incident began
- How to claim
- Submit a Claim to NVIDIA customer support with a description, start time and duration, the Cloud Offering, affected users and attempts to resolve
- Not covered
- Factors outside NVIDIA's reasonable control (customer devices, networks, internet, third-party software); Force majeure; Customer or Authorized User actions or inactions; Maintenance, planned or unplanned; Pre-release or pre-general availability offerings; Intentional suspension permitted by the Agreement; Overdue payment
- Status history
- Status history since Jul 3, 2024
NVIDIA DGX Cloud will be delivered with the following target Service Availability and Capacity Availability levels per each Accelerate Computing Environment (ACE) measured over a calendar month: Service Availability: 99% Capacity Availability: 95%
A second target, Capacity Availability 95% (delivered DGX system hours over committed system hours per month, tracked every 60 minutes), sits beside the 99% Service Availability. For Critical issues NVIDIA targets a resolution within 24 hours (Target Time to Restore Service). Paid subscriptions only; pre-release and free offerings are excluded from the SLA (NVIDIA Cloud Agreement).